17 Questions
Which type of communication involves auditory language?
Verbal communication
What does non-verbal communication primarily rely on?
Gestures and facial expressions
Which type of communication includes memos and letters?
Written communication
What does kinesics study in communication?
Relationship between body motions and communication
Which direction of communication flows from one level to a lower level in an organization?
Downward communication
What is an example of oral communication?
Formal one-to-one and group discussions
Which type of communication involves communication through visual cues?
Non-verbal communication
What is an example of non-verbal communication?
A smile
What is upward communication in an organization primarily used for?
Providing feedback to higher-ups and informing them of progress towards goals
In which type of small group network does the leader communicate to both levels of the organization and allow communication from both levels back to them?
Wheel group
What characterizes lateral (horizontal) communication in an organization?
It takes place among the members of the same work group, at the same level
What is the primary characteristic of the all-channel group in small group networks?
It permits all levels of the group to actively communicate with each other
What is the primary function of informal organizational communication, specifically the grapevine?
Communication among people not based on formal relationships in the organizational hierarchy
What is the primary purpose of formal organizational communication?
Assigning goals, providing job instructions, and informing employees of policies and procedures
What is the primary purpose of upward communication in an organization?
Providing feedback to higher-ups and informing them of progress towards goals
What is the primary function of the chain group in small group networks?
Rigidly follows a chain of command
What characterizes informal organizational communication in an organization?
Communication among people not based on formal relationships in the organizational hierarchy
Study Notes
Communication Types
- Auditory language is involved in oral communication
- Written communication includes memos and letters
- Non-verbal communication primarily relies on visual cues
- Visual communication involves communication through visual cues
Non-verbal Communication
- Kinesics studies body language in communication
- An example of non-verbal communication is facial expressions
Organizational Communication
- Downward communication flows from one level to a lower level in an organization
- Upward communication is primarily used for feedback and suggestions from employees to management
- In a Y-channel network, the leader communicates to both levels of the organization and allows communication from both levels back to them
- Lateral (horizontal) communication is characterized by communication between equals at the same level in an organization
- The all-channel group is characterized by open communication among all members
- The primary function of the chain group is communication flowing through a single channel
Organizational Communication Functions
- The primary function of informal organizational communication (the grapevine) is socialization and bonding
- The primary purpose of formal organizational communication is task-oriented and goal-focused
- The primary purpose of upward communication is feedback and suggestions from employees to management
Test your knowledge of organizational communication, including types of communication, interpersonal communication, organizational communication, and the direction of communication flow within an organization. This quiz covers verbal and non-verbal communication, and communication strategies within the organizational context.
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