Unit 2 Session 8.pptx

Online MBA Semester I ORGANIZATIONAL BEHAVIOUR & HUMAN RESOURCE MANAGEMENT Course Code - (OMBA-103) Unit 2: ORGANIZATIONAL BEHAVIOUR Lesson 8 : Organizational Communication part 2 Organizational Communication • • • • Types of Communication Types of Interpersonal Communication Types of Organizatio...

Online MBA Semester I ORGANIZATIONAL BEHAVIOUR & HUMAN RESOURCE MANAGEMENT Course Code - (OMBA-103) Unit 2: ORGANIZATIONAL BEHAVIOUR Lesson 8 : Organizational Communication part 2 Organizational Communication • • • • Types of Communication Types of Interpersonal Communication Types of Organizational Communication Direction of Communication flow in an Organization Types of communication Verbal communication is the use of auditory language to exchange information with other people. The tone, volume, and pitch of one's voice can all contribute to effective verbal communication. Non-verbal communication - communication between people through non-verbal or visual cues. This includes gestures, facial expressions, body movement, touch, and anything else that communicates without speaking. Kinesics: a systematic study of the relationship between nonlinguistic body motions (such as blushes, shrugs, or eye movement) and communication Types of communication Types of Interpersonal Communication • Oral Communication Speeches, formal one-to-one and group discussions , grapevine • Written Commmunication Memos, letters, fax transmissions, mails, notices • Non verbal communication A glance , stare, smile, frown, body movement Direction of Communication Flow in an Organization Direction of Communication • Downward: communication that flows from one level of a group or organization to a lower level. It is used by managers to assign goals, provide job instructions, inform employees of policies and procedures, point out problems and offer feedback. • Upward: communication that flows to a higher level in the group or organization. It is used to provide feedback to higher-ups, inform them of progress towards goals and relay current problems. Direction of Communication • Lateral (horizontal): when communication takes place among the members of the same work group, among members at the same level. This is necessary to save time and facilitate coordination. Types of Organizational Communication Formal small group networks • The chain group rigidly follows a chain of command. • The wheel group is less rigid. In this type of network, leaders communicate to both levels of their organizations and allow communication from both levels back to them. • The all-channel group permits all levels of the group to actively communicate with each other. Types of Organizational Communication Informal Organizational CommunicationGrapevine • The communication among the people of an organisation not on the basis of formal relationship in the organisational hierarchy and structure but on the basis of informal, social relations and understanding. It may overlap routes, levels or positions. Online MBA Semester 1 Managerial Economics (OMBA102) All The Best