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Questions and Answers
What does organizational culture primarily represent?
What does organizational culture primarily represent?
What is a defining characteristic of clan culture?
What is a defining characteristic of clan culture?
How is organizational culture described in relation to its changeability?
How is organizational culture described in relation to its changeability?
What is meant by 'cultural traffic' within an organization?
What is meant by 'cultural traffic' within an organization?
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Which type of organizational culture is primarily results-oriented?
Which type of organizational culture is primarily results-oriented?
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What aspect of organizational culture influences how employees interact?
What aspect of organizational culture influences how employees interact?
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What is the relationship between organizational members and the culture they create?
What is the relationship between organizational members and the culture they create?
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Which of the following is NOT a core focus of clan culture?
Which of the following is NOT a core focus of clan culture?
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What is the primary benefit of having a clear organizational structure?
What is the primary benefit of having a clear organizational structure?
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Which of the following is NOT a reason for evaluating leaders' capacity in formalization?
Which of the following is NOT a reason for evaluating leaders' capacity in formalization?
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How does formalization regulate communication in an organization?
How does formalization regulate communication in an organization?
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What distinguishes centralization from decentralization in an organization?
What distinguishes centralization from decentralization in an organization?
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What is a key feature of a team structure in an organization?
What is a key feature of a team structure in an organization?
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Which of the following best describes organizational culture?
Which of the following best describes organizational culture?
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What is a characteristic of a hierarchy culture?
What is a characteristic of a hierarchy culture?
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Which organizational culture is focused on risk-taking and innovation?
Which organizational culture is focused on risk-taking and innovation?
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What is a disadvantage of hierarchy cultures?
What is a disadvantage of hierarchy cultures?
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What is the primary focus of classical theory in organizational settings?
What is the primary focus of classical theory in organizational settings?
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Which statement is true regarding flat organizational structures?
Which statement is true regarding flat organizational structures?
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Who is considered the father of scientific management?
Who is considered the father of scientific management?
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Which type of culture is characterized by stability and risk aversion?
Which type of culture is characterized by stability and risk aversion?
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What is the primary focus of a functional structure in an organization?
What is the primary focus of a functional structure in an organization?
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What characterizes decentralization in an organizational setting?
What characterizes decentralization in an organizational setting?
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What is an organogram used for in an organization?
What is an organogram used for in an organization?
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What is the main purpose of creating a transition plan?
What is the main purpose of creating a transition plan?
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Which of the following best describes a network structure?
Which of the following best describes a network structure?
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What role do full-time employees play in a network structure?
What role do full-time employees play in a network structure?
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Why might an organization need to redesign its structure?
Why might an organization need to redesign its structure?
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What is a key characteristic of centralization?
What is a key characteristic of centralization?
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Which of the following is NOT a core characteristic of organizational culture?
Which of the following is NOT a core characteristic of organizational culture?
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What role do organizational members play in culture?
What role do organizational members play in culture?
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What often leads to significant changes in organizational culture?
What often leads to significant changes in organizational culture?
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How do emotions influence organizational culture?
How do emotions influence organizational culture?
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Which statement about artifacts in organizational culture is true?
Which statement about artifacts in organizational culture is true?
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What are espoused values in an organization?
What are espoused values in an organization?
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What does changing organizational artifacts typically lead to?
What does changing organizational artifacts typically lead to?
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How are competing values and assumptions in organizational culture typically viewed?
How are competing values and assumptions in organizational culture typically viewed?
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What is the primary characteristic of a hierarchical organizational structure?
What is the primary characteristic of a hierarchical organizational structure?
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What should be the first step when building a new organizational structure?
What should be the first step when building a new organizational structure?
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Why might an organization experience a decline in performance during structural transition?
Why might an organization experience a decline in performance during structural transition?
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What role do key stakeholders play in organizational change?
What role do key stakeholders play in organizational change?
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Which of the following outcomes is a benefit of a hierarchical structure?
Which of the following outcomes is a benefit of a hierarchical structure?
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What must leaders create after determining the new company structure?
What must leaders create after determining the new company structure?
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How can an organization assess the impact of a new structure during transition?
How can an organization assess the impact of a new structure during transition?
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What is a potential challenge when assessing internal processes and systems?
What is a potential challenge when assessing internal processes and systems?
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Flashcards
Artifacts
Artifacts
The most visible and superficial elements of an organization's culture, such as dress codes, office design, and logos.
Espoused Values
Espoused Values
The shared beliefs and values that guide an organization's behavior.
Assumptions
Assumptions
Unconscious, taken-for-granted beliefs and assumptions about how things should be done.
Organizational Culture
Organizational Culture
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Intricately Linked
Intricately Linked
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Competing Values
Competing Values
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Culture Changes
Culture Changes
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Emotion and Meaning
Emotion and Meaning
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Organizational Theory & Improvement
Organizational Theory & Improvement
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Hierarchical Culture
Hierarchical Culture
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Bureaucratic Culture
Bureaucratic Culture
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Adhocracy Culture
Adhocracy Culture
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Clan Culture
Clan Culture
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Market Culture
Market Culture
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Customer-Responsive Culture
Customer-Responsive Culture
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Cultural Traffic
Cultural Traffic
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Organizational Culture is Changeable
Organizational Culture is Changeable
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Organizational Members Shape Culture
Organizational Members Shape Culture
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Responding to Change
Responding to Change
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Results-Oriented Culture
Results-Oriented Culture
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Organizational Communication Shapes Culture
Organizational Communication Shapes Culture
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Multiple supervisors: The good & bad
Multiple supervisors: The good & bad
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Centralization vs Decentralization
Centralization vs Decentralization
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Formalization in a company
Formalization in a company
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Span of control: How many people should a leader manage?
Span of control: How many people should a leader manage?
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What is Team Structure?
What is Team Structure?
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Centralization
Centralization
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Decentralization
Decentralization
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Organogram
Organogram
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Organizational Charter
Organizational Charter
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Transition Plan
Transition Plan
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Network Structure
Network Structure
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Outsourcing
Outsourcing
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Hybrid Teams
Hybrid Teams
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Hierarchical Structure
Hierarchical Structure
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Chain of Command
Chain of Command
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Assessing Internal Processes & Systems
Assessing Internal Processes & Systems
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Building a Strategy
Building a Strategy
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Key Stakeholders
Key Stakeholders
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Communicating the Change
Communicating the Change
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Training Teams
Training Teams
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Monitoring the Impact
Monitoring the Impact
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Study Notes
Organizational Communication
- Organizational communication is a dynamic system of organizational members, influenced by external stakeholders.
- Members communicate within and across structures to achieve a superordinate goal.
- Communication is purposeful and ordered.
- Organizational roles define expected behaviors.
- Structures may be based on function, time, or geography.
- Hierarchy exists with varying levels of rights, responsibilities, and power.
- Flat hierarchies involve fewer layers, facilitating communication.
- Executives oversee and administer, while supervisors support strategic goals.
Communication
- Communication is the exchange of information and meaning between two or more parties.
- Organizational Communication is the dynamic exchange shaping the organization.
- It uses verbal, non-verbal, electronic, and written communication with internal and external stakeholders.
- Internal communication includes operational communication within the organization (e.g., orders, memos).
- External communication is operational exchange between the organization and outsiders (e.g., presentations, advertising).
- Personal communication includes informal conversations and gossip.
Organizational Culture
- Culture is a collection of ideas, themes, and values within a social group.
- It describes everyday existence and shared experiences.
- Sociological view examines culture across individuals not interacting directly.
- Anthropological view examines integration within a community.
- Material culture comprises tangible items, while non-material culture involves intangible aspects (ethics, beliefs).
- Organizational culture is a set of artifacts, values, and assumptions developed through member interaction.
- Schein's layers of organizational culture: artifacts (visible), espoused values (stated), and underlying beliefs (deeply held).
Organizational Culture Characteristics
- Organizational culture is inextricably linked with organizational members, continuously shaped by their interactions.
- Culture is dynamic and can change as members interact, learn, and adapt.
- Culture is emotionally charged; artifacts, values, and assumptions carry meaning through emotion.
- Culture is composed of competing values and assumptions.
- Culture is influenced by executives, members, and the environment (e.g., external pressures, internal challenges).
Organizational Structures
- Internal operational communication is within the organization.
- External operational communication is between the organization and external parties.
- Personal communication includes casual conversations.
- Organizational structures define employee roles.
- Structure determines the place and role of each employee.
- Clear structure keeps employees aware of their roles and responsibilities.
- Transformation of organizations is done to match market demand.
Organizational Structure Design
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Work specialization defines how responsibilities are divided.
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Documentation groups specialists, using criteria like skill or location.
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Chain of command forms clear reporting pathways.
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Span of control regulates the number of direct reports per leader.
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Centralization and decentralization describe where decisions are made.
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Formalization defines the extent to which processes are standardized.
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Functional structure groups employees by function.
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Divisional structure groups employees by product or geography.
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Matrix structure involves employees reporting to multiple supervisors.
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Team structure organizes employees into teams.
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Description
Explore the key concepts of organizational communication, focusing on how members interact within an organization to achieve common goals. This quiz covers various aspects such as communication structures, roles, and the impact of hierarchy on communication flow. Test your understanding of how effective communication shapes organizational dynamics.