Organizational Behaviour Chapter 11 Quiz

Questions and Answers

What is one of the expectations of teammates regarding communication?

They are encouraged to ignore team messages.

They should avoid discussing any issues that arise.

They can wait until the last minute to contribute.

They must respond to team messages within 24-48 hours. (correct)

What should a cohesive team report focus on?

Aligning on financial outcomes only.

Including multiple unrelated perspectives.

Identifying key problems and solutions with clear alignment. (correct)

Discussing personal interpretations of team dynamics.

What is a behavior that should be avoided in a team setting?

Engaging with team members consistently.

Adapting to the majority's decisions.

Keeping all copies of communication for record-keeping.

Claiming to be too busy to contribute. (correct)

What is the main focus of the project as described?

Analyzing organizational behavior concepts. Signup and view all the answers

Which of the following is a positive consequence of workplace conflict?

It can stimulate creative solutions. Signup and view all the answers

What is the primary focus of task conflict?

Evaluating the quality of ideas and arguments Signup and view all the answers

Which approach can effectively help minimize relationship conflict during task conflict?

Developing emotional intelligence within the team Signup and view all the answers

What is a dysfunctional consequence of relationship conflict?

Reduction in trust among team members Signup and view all the answers

What does psychological safety-based team norms encourage?

Constructive disagreement and respect Signup and view all the answers

What do incompatible goals lead to in a conflict situation?

Perception that one party's goals interfere with another's Signup and view all the answers

What structural source of conflict is associated with open office environments?

Subtle irritation and resentment among coworkers Signup and view all the answers

How does differentiation contribute to conflict?

By explaining conflicts across various demographics Signup and view all the answers

In what way does increasing interdependence affect conflict levels?

It leads to a higher likelihood of interference among parties Signup and view all the answers

What effect do scarce resources have in conflict situations?

They motivate competition and jealousy Signup and view all the answers

How do communication problems exacerbate conflict?

They create uncertainty and encourage political behavior Signup and view all the answers

Which conflict handling style is best when the interests of the parties involved are not perfectly opposing?

Problem solving Signup and view all the answers

What is a primary drawback of the forcing conflict handling style?

Preserving relationships Signup and view all the answers

In which scenario is the avoiding conflict handling style most appropriate?

When the issue is emotionally charged Signup and view all the answers

Which conflict-handling style is most likely to be used by male managers according to the content?

Forcing Signup and view all the answers

When is compromising considered the best conflict handling style?

When a single issue conflict exists with opposing interests Signup and view all the answers

What is a potential problem when using the yielding conflict handling style?

It can increase the other party's expectations Signup and view all the answers

In collectivist cultures, individuals are more likely to prefer which style of conflict handling?

Avoidance Signup and view all the answers

What is emphasized in structural approaches to conflict management to reduce goal incompatibility?

Superordinate goals Signup and view all the answers

Which conflict-handling style do female managers tend to use more than their male counterparts?

Avoiding Signup and view all the answers

What might motivate women to use more problem-solving or compromising styles in conflicts?

Expectations to protect relationships Signup and view all the answers

What is a key characteristic of transformational leadership?

It emphasizes symbolic communication of vision. Signup and view all the answers

How does a leader modeling the vision impact employee trust?

It validates the vision through their behavior. Signup and view all the answers

What does encouraging experimentation in a workplace facilitate?

Allowing employees to question the status quo. Signup and view all the answers

Which method is used to build commitment to a vision among employees?

Through strong communication and recognition. Signup and view all the answers

What differentiates charismatic leadership from transformational leadership?

Charismatic leadership relies on referent power for motivation. Signup and view all the answers

What is a potential outcome of leaders communicating with humility and sincerity?

Stronger relationships and trust. Signup and view all the answers

What role do symbols, metaphors, and images play in transformational leadership?

They help in framing the vision effectively. Signup and view all the answers

Which approach is NOT associated with transforming leadership strategies?

Implementing strict hierarchical controls. Signup and view all the answers

What primarily distinguishes transformational leadership from managerial leadership?

It is more focused on the future. Signup and view all the answers

Which leadership style under the path-goal theory involves providing clear instructions and guidelines to employees?

Directive Signup and view all the answers

What is the potential risk associated with charismatic leadership?

Leaders may become disconnected from reality. Signup and view all the answers

Which of the following statements accurately describes managerial leadership?

It supports a stable environment with current objectives. Signup and view all the answers

How do transformational and managerial leadership complement each other?

They target different aspects of organizational performance. Signup and view all the answers

Which path-goal leadership style would best promote teamwork among employees?

Participative Signup and view all the answers

What characteristic differentiates managerial leadership from transformational leadership?

Managerial leadership is narrower in focus. Signup and view all the answers

In which scenario is the directive path-goal leadership style most appropriate?

When employees require clear guidance. Signup and view all the answers

What is the primary characteristic of transformational leadership?

Being a change agent who influences teams and organizations. Signup and view all the answers

Which of the following features best describes a shared vision in transformational leadership?

A unifying ideal linked to personal values impacting multiple stakeholders. Signup and view all the answers

How does authentic leadership differ from transformational leadership?

Authentic leadership focuses on follower contributions rather than leader influence. Signup and view all the answers

Which leadership theory highlights the importance of leaders acting as servants to their teams?

Servant Leadership Signup and view all the answers

What aspect of effective leaders involves personal attributes?

Interpersonal skills and emotional intelligence. Signup and view all the answers

Which of the following statements about path-goal leadership is correct?

It emphasizes the leader's role in identifying the needs of followers and providing appropriate support. Signup and view all the answers

Which of the following is NOT a noted feature of a shared vision?

It is a short-term objectives. Signup and view all the answers

In what way does a transformational leader provide a challenge to their team?

By setting challenging objectives that require change. Signup and view all the answers

Which leadership behavior is most similar to task-oriented leadership?

Directive Signup and view all the answers

What kind of leadership is best suited for employees with a high internal locus of control?

Participative Signup and view all the answers

In which situation is supportive leadership most appropriate?

Low cohesion in teams Signup and view all the answers

What does the achievement-oriented type of leadership encourage?

Achieving peak performance Signup and view all the answers

Which leadership style emphasizes ethical decisions and serving others?

Servant Leadership Signup and view all the answers

What attribute is NOT typically associated with servant leadership?

Authoritarian approach Signup and view all the answers

Which type of leadership is most effective for non-routine tasks?

Both B and C Signup and view all the answers

Which leadership behavior is characterized by providing psychological support to employees?

Supportive Signup and view all the answers

Which personality traits are associated with effective leadership?

High extroversion and conscientiousness Signup and view all the answers

What characterizes the self-concept of an effective leader?

Complex and internally consistent self-view Signup and view all the answers

Which motivation is essential for effective leadership?

Strong need for socialized power Signup and view all the answers

What type of intelligence is crucial for leaders to analyze complex alternatives?

Above average cognitive intelligence Signup and view all the answers

Which attribute is related to a leader's integrity?

Honesty and ethical conduct Signup and view all the answers

What is a key component of a leader's emotional intelligence?

Recognizing and regulating emotions Signup and view all the answers

What type of knowledge is essential for effective leadership within an organization?

Tacit and explicit knowledge Signup and view all the answers

What kind of drive is important for effective leadership?

High need for achievement and boldness Signup and view all the answers

Study Notes

Group Assignment Guidelines

Only content up to Chapter 11 is acceptable, excluding Chapter 7.
Focus on organizational behavior concepts; finance issues can be noted but should not dominate.
Present a cohesive team report emphasizing alignment on key problems and solutions.
Communication responsiveness within 24-48 hours is expected to avoid grading penalties.

Understanding Workplace Conflict

Conflict can yield both positive and negative outcomes.
Task conflict revolves around the quality of ideas without personal attacks.
Relationship conflict critiques individuals, damaging trust and communication.

Managing Conflict

Foster emotional intelligence to smoothen negotiations.
Develop team cohesion to improve mutual understanding and minimize conflict.
Establish psychological safety within teams to encourage respectful disagreements.

Structural Sources of Conflict

Open office designs can lead to subtle irritations among coworkers.
Conflicts arise from incompatible goals, differing values, and resource scarcity.
Ambiguity and poor communication also contribute to workplace tension.

Conflict Handling Styles

Problem Solving: Ideal for trust-based, complex situations; time-consuming.
Forcing: Quick resolutions essential; may strain relationships.
Avoiding: Useful for emotionally charged conflicts; can lead to unresolved issues.
Yielding: Appropriate when the issue is less critical; may raise future expectations.
Compromising: Suitable for single-issue conflicts when time is limited.

Strategies for Choosing Conflict Styles

Assess the urgency of resolution and significance of the issue.
Consider the complexity of the conflict and the relationship's importance.
Evaluate the power dynamics between involved parties.

Cultural and Gender Influences on Conflict Resolution

Cultural backgrounds influence preferences; collectivist cultures lean towards avoidance.
Gender differences noted, with men tending to use more forceful tactics compared to women.
Female managers often prioritize maintaining relationships over confrontations.

Structural Approaches to Conflict Management

Focus on superordinate goals to align differing objectives.
Example: Balancing sales urgency for product launch with development's need for thorough testing.

Leadership Defined

Leadership influences, motivates, and enables individuals to enhance organizational effectiveness and success.

Transformational Leadership Theory

Transformational leaders function as change agents within teams and organizations.
Shared vision features:
- Idealized future state linked to personal values and multiple stakeholders.
- Unified ideals, challenging objectives that require new practices or beliefs.
Examples of organizational visions:
- Apple: "tools for the mind to advance mankind"
- Starbucks: "nurture the human spirit"
- Tesla: "transition the world to sustainable energy"
- Twitter transformed to X as an "everything app."

Transformational Leadership Elements

Developing and communicating the vision:
- Use symbols and images to articulate the vision with commitment.
Modeling the vision:
- Leaders demonstrate behaviors symbolizing the vision for employee trust.
Encouraging experimentation:
- Support questioning of current practices and foster a learning orientation.
Building commitment to the vision:
- Encourage commitment through awards, recognition, and celebrations.

Charismatic vs. Transformational Leadership

Charismatic leadership relies on personal traits for motivation.
Transformational leadership focuses on behaviors promoting a vision.
Risks of charismatic leadership include potential overreliance on personal charm.

Managerial Leadership

Defined as daily activities guiding employee performance and well-being.
Comparison with transformational leadership:
- Managerial is stable, micro-focused, and concerned with current objectives.

Path-Goal Leadership Theory

Contingency theory where the best leadership style depends on the employee/situation.
Four leadership styles:
- Directive: Task-oriented approach.
- Supportive: Provides psychological assistance.
- Participative: Involves employees in decision-making.
- Achievement-oriented: Motivates peak performance.

Path-Goal Leadership Behaviors

Directive leadership suits low skill and experience.
Supportive leadership is applicable when psychological support is needed.
Participative suited for internal locus of control, while directive serves external locus.
High team cohesion calls for participative or achievement-oriented approaches.

Servant Leadership

Focuses on serving followers for their personal development and growth.
Characteristics include humility, ethical decision-making, and natural inclination to serve.
Behaviors include accountability, collaborative problem-solving, and empathy.

Attributes of Effective Leaders

Personality: High extroversion and conscientiousness contribute to leadership effectiveness.
Self-Concept: A clear, consistent self-view and positive self-evaluation are essential.
Leadership Motivation: A strong desire to lead and power orientation is vital.
Drive: High achievement need coupled with boldness and inquisitiveness fosters leadership.
Intelligence: Above-average cognitive abilities coupled with practical intelligence aid in problem-solving.
Integrity: Consistency and truthfulness relate closely to ethical behavior.
Emotional Intelligence: Ability to recognize and regulate emotions in themselves and others is critical.

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Test your understanding of Workplace Conflict in Organizational Behaviour with this quiz based on Chapter 11 of MGMT 1500. Focus on key concepts and insights that will help you succeed in your group assignments and overall course performance.