Podcast
Questions and Answers
Which of the Big Five personality traits is most strongly linked to emotional stability?
Which of the Big Five personality traits is most strongly linked to emotional stability?
Which of the following is NOT a characteristic of the Dark Triad?
Which of the following is NOT a characteristic of the Dark Triad?
Which ethical principle emphasizes the fair distribution of benefits and burdens?
Which ethical principle emphasizes the fair distribution of benefits and burdens?
Which of these is NOT an input for an organization, as described in the open systems model?
Which of these is NOT an input for an organization, as described in the open systems model?
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What is the primary benefit of having diverse employees within an organization?
What is the primary benefit of having diverse employees within an organization?
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Which of Schwartz's Value Model quadrants emphasizes a focus on self-interest?
Which of Schwartz's Value Model quadrants emphasizes a focus on self-interest?
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What aspect of the MARS model refers to the employee's understanding of their job expectations and priorities?
What aspect of the MARS model refers to the employee's understanding of their job expectations and priorities?
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Which cultural dimension describes the extent to which individuals accept unequal power distribution?
Which cultural dimension describes the extent to which individuals accept unequal power distribution?
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Which of the following personality traits is generally considered most beneficial for leadership roles?
Which of the following personality traits is generally considered most beneficial for leadership roles?
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Which of these is an example of a counterproductive work behaviour?
Which of these is an example of a counterproductive work behaviour?
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Which of these is NOT a benefit of remote work?
Which of these is NOT a benefit of remote work?
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Which of the following is NOT a characteristic of self-concept complexity?
Which of the following is NOT a characteristic of self-concept complexity?
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What does the term "triple bottom line" refer to?
What does the term "triple bottom line" refer to?
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According to Hofstede's cultural dimensions, which cultural orientation values relationships and cooperation over competition?
According to Hofstede's cultural dimensions, which cultural orientation values relationships and cooperation over competition?
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Which of the following is considered an organizational citizenship behaviour (OCB)?
Which of the following is considered an organizational citizenship behaviour (OCB)?
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What is the primary objective of the MARS model of individual behavior?
What is the primary objective of the MARS model of individual behavior?
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Which of the following is NOT a common workplace stressor?
Which of the following is NOT a common workplace stressor?
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Which of the following is NOT a strategy for managing stress?
Which of the following is NOT a strategy for managing stress?
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Which of the following is a challenge associated with teams?
Which of the following is a challenge associated with teams?
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Which of the following is NOT a type of organizational commitment?
Which of the following is NOT a type of organizational commitment?
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Which of the following is NOT a component of Self-Evaluation?
Which of the following is NOT a component of Self-Evaluation?
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Which of the following is NOT a component of Emotional Intelligence (EI)?
Which of the following is NOT a component of Emotional Intelligence (EI)?
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Which of the following is NOT a potential outcome of high Emotional Intelligence (EI)?
Which of the following is NOT a potential outcome of high Emotional Intelligence (EI)?
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Which of the following is a strategy for regulating emotions?
Which of the following is a strategy for regulating emotions?
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What is the main difference between Eustress and Distress?
What is the main difference between Eustress and Distress?
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Which of the following is NOT a success factor for self-directed teams?
Which of the following is NOT a success factor for self-directed teams?
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What is the highest level of trust in a team, according to the text?
What is the highest level of trust in a team, according to the text?
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Which of the following is NOT a constraint on team decision-making?
Which of the following is NOT a constraint on team decision-making?
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What is the main purpose of the "comforting" aspect of effective teamwork?
What is the main purpose of the "comforting" aspect of effective teamwork?
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Which team development stage involves establishing initial relationships and understanding individual roles?
Which team development stage involves establishing initial relationships and understanding individual roles?
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What is the key difference between brainstorming and brainwriting?
What is the key difference between brainstorming and brainwriting?
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Which of the following is NOT a characteristic of effective teamwork?
Which of the following is NOT a characteristic of effective teamwork?
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Which of the following is a limitation of traditional brainstorming?
Which of the following is a limitation of traditional brainstorming?
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Flashcards
Organizational Behaviour (OB)
Organizational Behaviour (OB)
Study of what people think, feel, and do in organizations.
Open Systems
Open Systems
Organizations that transform inputs into outputs while adapting to the environment.
Human Capital
Human Capital
Employees' knowledge, skills, and abilities; a source of competitive advantage.
Stakeholders
Stakeholders
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Corporate Social Responsibility (CSR)
Corporate Social Responsibility (CSR)
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Work-Life Integration
Work-Life Integration
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MARS Model
MARS Model
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Counterproductive Work Behaviours
Counterproductive Work Behaviours
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Personality
Personality
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Big Five Personality Model
Big Five Personality Model
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Conscientiousness
Conscientiousness
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Dark Triad
Dark Triad
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Schwartz's Values Model
Schwartz's Values Model
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Utilitarianism
Utilitarianism
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Individualism vs. Collectivism
Individualism vs. Collectivism
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Three Cs of Self-Concept
Three Cs of Self-Concept
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Clarity
Clarity
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Self-Enhancement
Self-Enhancement
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Self-Verification
Self-Verification
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Selective Attention
Selective Attention
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Stereotyping
Stereotyping
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Halo Effect
Halo Effect
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Self-Fulfilling Prophecy
Self-Fulfilling Prophecy
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Emotional Labour
Emotional Labour
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Team Effectiveness Model
Team Effectiveness Model
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Five Cs of Effective Teamwork
Five Cs of Effective Teamwork
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Team Development Stages
Team Development Stages
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Cohesion
Cohesion
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Trust in Teams
Trust in Teams
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Self-Directed Teams
Self-Directed Teams
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Creative Team Structures
Creative Team Structures
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Team Decision-Making Constraints
Team Decision-Making Constraints
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Cultural Norms
Cultural Norms
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Surface Acting
Surface Acting
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Deep Acting
Deep Acting
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Emotional Intelligence (EI) Model
Emotional Intelligence (EI) Model
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EVLN Model
EVLN Model
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Affective Commitment
Affective Commitment
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Eustress vs Distress
Eustress vs Distress
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Social Loafing
Social Loafing
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Study Notes
Organizational Behavior (OB)
- Definition: The study of how people think, feel, and act within and around organizations.
- Organizations: Groups of people working together toward a shared purpose.
- Importance: Understanding and predicting workplace events, improving interpersonal influence and coordination, increasing organizational effectiveness (adapting to environments and satisfying stakeholders).
Key OB Concepts
- Organizations as Open Systems: Transforming inputs into outputs (products/services) and maintaining a dynamic fit with the external environment.
- Human Capital: Knowledge, skills, and abilities of employees, a source of competitive advantage.
- Stakeholders and CSR (Corporate Social Responsibility): Entities affected by a firm's actions, focusing on economic, social, and environmental goals.
- Diversity and Inclusiveness: Benefits include better decisions, innovation, and increased representation. Challenges include longer team adaptation, conflict, and lower morale.
Emerging Workplace Trends
- Work-Life Integration: Balancing work-nonwork roles with flexible schedules and boundary management.
- Remote Work: Benefits include work-life balance, productivity, and environmental benefits. Disadvantages include social isolation, weakened team cohesion, and a weaker culture.
- Employment Relationships: Varying effects on job satisfaction, innovation, and teamwork, including direct, indirect, and contract employment.
MARS Model of Individual Behavior
- Motivation: Internal forces driving behavior; characterized by direction, intensity, and persistence.
Individual Differences - Personality and Values
- Personality: Enduring patterns of thoughts, emotions, and behaviors. Influenced by nature and nurture, stabilizing in adulthood.
- The Big Five Personality Model (CANOE): Conscientiousness (organized, dependable), Agreeableness (trusting, helpful), Neuroticism (anxious, insecure), Openness (creative, curious), and Extraversion (outgoing, energetic).
- Note: Higher scores aren't always better, context matters.
- Dark Triad: Machiavellianism (deceptive), Narcissism (obsessed with superiority), and Psychopathy (ruthless). Linked to organizational politics, risky decision-making, and team dysfunction.
- Values: Stable beliefs about right and wrong. Schwartz's Values Model - Openness to Change, Conservation, and Self-Enhancement are four quadrants.
Ethical Principles
- Utilitarianism: Greatest good for the greatest number.
- Individual Rights: Respecting basic rights.
- Distributive Justice: Fair allocation of benefits and burdens.
- Ethic of Care: Moral duty to help others.
Cultural Dimensions
- Individualism vs. Collectivism (self-sufficiency vs. group harmony)
- Power Distance (acceptance of unequal power distribution)
- Uncertainty Avoidance (comfort with ambiguity)
- Achievement vs. Nurturing (competition vs. relationships)
Diversity in Canada (specifics)
- Differences in Francophones, Indigenous Canadians, and regional variations.
Self-Concept and Processes
- 3 Cs: Self-Complexity (multiple self-concepts), Self-Consistency (similarities), and Self-Clarity (confidence in self-definition).
- Four Selves: Self-Enhancement, Self-Verification, Self-Evaluation, and Social Self.
Perceptual Process
- Perception: Interpreting sensory information; influenced by selective attention and expectations.
- Perceptual Biases and Errors: Stereotyping, self-serving bias, fundamental attribution error, halo effect, and false-consensus effect.
- Self-Fulfilling Prophecy: Supervisors' expectations influencing employee performance.
Workplace Emotions, Attitudes, and Stress
- Emotions: Brief psychological, behavioral, and physiological states.
- Attitudes: Judgments about objects.
- Emotional Labor: Effort to display organizationally desired emotions.
- Emotional Intelligence (EI): Awareness, management, and use of emotions.
- Job Satisfaction: Positive feelings toward a job; influenced by the EVLN model (Exit, Voice, Loyalty, Neglect).
- Organizational Commitment: Affective (emotional), continuance (calculative), and normative (moral) types.
- Workplace Stressors: Low task control, interpersonal conflicts, and work overload.
Team Dynamics
- Teams: Groups of two or more people working interdependently toward a shared purpose.
- Team Development Stages: Forming, storming, norming, performing, adjourning.
- Team Processes: Norms, roles, cohesion, trust, and mental models.
- Challenges: Process losses, social loafing, issues around optimal team size and composition.
- Team Effectiveness Model: Task characteristics, size, and composition.
- The Five Cs of Effective Teamwork: Cooperating, coordinating, communicating.
- Self-Directed Teams and Remote Teams.
Team Decision-Making
- Constraints: Time, evaluation apprehension, peer pressure, and overconfidence.
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Description
Explore the fundamental concepts of Organizational Behavior, including the dynamics of organizations as open systems, the significance of human capital, and the impact of diversity. This quiz covers essential principles that drive workplace relationships and effectiveness, emphasizing the importance of understanding stakeholder roles and corporate social responsibility.