Organizational Behavior Overview
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Questions and Answers

Which of the Big Five personality traits is most strongly linked to emotional stability?

  • Conscientiousness
  • Openness
  • Agreeableness
  • Neuroticism (correct)
  • Which of the following is NOT a characteristic of the Dark Triad?

  • Empathy (correct)
  • Manipulativeness
  • Entitlement
  • Ruthlessness
  • Which ethical principle emphasizes the fair distribution of benefits and burdens?

  • Utilitarianism
  • Individual Rights
  • Ethic of Care
  • Distributive Justice (correct)
  • Which of these is NOT an input for an organization, as described in the open systems model?

    <p>Customer feedback (D)</p> Signup and view all the answers

    What is the primary benefit of having diverse employees within an organization?

    <p>Improved decision-making and innovation (B)</p> Signup and view all the answers

    Which of Schwartz's Value Model quadrants emphasizes a focus on self-interest?

    <p>Self-Enhancement (B)</p> Signup and view all the answers

    What aspect of the MARS model refers to the employee's understanding of their job expectations and priorities?

    <p>Role perceptions (B)</p> Signup and view all the answers

    Which cultural dimension describes the extent to which individuals accept unequal power distribution?

    <p>Power Distance (D)</p> Signup and view all the answers

    Which of the following personality traits is generally considered most beneficial for leadership roles?

    <p>Extraversion (D)</p> Signup and view all the answers

    Which of these is an example of a counterproductive work behaviour?

    <p>Spreading rumors about a co-worker (A)</p> Signup and view all the answers

    Which of these is NOT a benefit of remote work?

    <p>Stronger team cohesiveness (B)</p> Signup and view all the answers

    Which of the following is NOT a characteristic of self-concept complexity?

    <p>Consistency between self-concepts and actual attributes (D)</p> Signup and view all the answers

    What does the term "triple bottom line" refer to?

    <p>The three key aspects of an organization's social responsibility (B)</p> Signup and view all the answers

    According to Hofstede's cultural dimensions, which cultural orientation values relationships and cooperation over competition?

    <p>Collectivism (A)</p> Signup and view all the answers

    Which of the following is considered an organizational citizenship behaviour (OCB)?

    <p>Helping a colleague with a time-sensitive project (D)</p> Signup and view all the answers

    What is the primary objective of the MARS model of individual behavior?

    <p>To understand the factors influencing individual behaviour in an organization (D)</p> Signup and view all the answers

    Which of the following is NOT a common workplace stressor?

    <p>Low Task Control (A)</p> Signup and view all the answers

    Which of the following is NOT a strategy for managing stress?

    <p>Removing the stressor (A)</p> Signup and view all the answers

    Which of the following is a challenge associated with teams?

    <p>Social Loafing (A)</p> Signup and view all the answers

    Which of the following is NOT a type of organizational commitment?

    <p>Formal Commitment (D)</p> Signup and view all the answers

    Which of the following is NOT a component of Self-Evaluation?

    <p>Social Self (C)</p> Signup and view all the answers

    Which of the following is NOT a component of Emotional Intelligence (EI)?

    <p>Empathy (A)</p> Signup and view all the answers

    Which of the following is NOT a potential outcome of high Emotional Intelligence (EI)?

    <p>Increased salary (A)</p> Signup and view all the answers

    Which of the following is a strategy for regulating emotions?

    <p>Deep Acting (C)</p> Signup and view all the answers

    What is the main difference between Eustress and Distress?

    <p>Eustress is beneficial, while Distress is harmful. (D)</p> Signup and view all the answers

    Which of the following is NOT a success factor for self-directed teams?

    <p>Clear hierarchical structure (A)</p> Signup and view all the answers

    What is the highest level of trust in a team, according to the text?

    <p>Identification-based trust (C)</p> Signup and view all the answers

    Which of the following is NOT a constraint on team decision-making?

    <p>Team cohesion (D)</p> Signup and view all the answers

    What is the main purpose of the "comforting" aspect of effective teamwork?

    <p>Providing emotional support and encouragement (A)</p> Signup and view all the answers

    Which team development stage involves establishing initial relationships and understanding individual roles?

    <p>Forming (A)</p> Signup and view all the answers

    What is the key difference between brainstorming and brainwriting?

    <p>Brainwriting uses silent idea generation while brainstorming involves verbal discussion. (A)</p> Signup and view all the answers

    Which of the following is NOT a characteristic of effective teamwork?

    <p>Individual goals prioritized over team goals (B)</p> Signup and view all the answers

    Which of the following is a limitation of traditional brainstorming?

    <p>Production blocking and conformity effects (B)</p> Signup and view all the answers

    Flashcards

    Organizational Behaviour (OB)

    Study of what people think, feel, and do in organizations.

    Open Systems

    Organizations that transform inputs into outputs while adapting to the environment.

    Human Capital

    Employees' knowledge, skills, and abilities; a source of competitive advantage.

    Stakeholders

    Entities affected by an organization's actions and objectives.

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    Corporate Social Responsibility (CSR)

    The practice of considering economic, social, and environmental impacts in business decisions.

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    Work-Life Integration

    Balance of work and personal life roles using flexible arrangements.

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    MARS Model

    Framework describing individual behavior using Motivation, Ability, Role perceptions, and Situational factors.

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    Counterproductive Work Behaviours

    Intentional actions that harm the organization.

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    Personality

    Enduring patterns of thoughts, emotions, and behaviors, influenced by nature and nurture.

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    Big Five Personality Model

    A model comprising Conscientiousness, Agreeableness, Neuroticism, Openness, and Extraversion.

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    Conscientiousness

    A personality trait indicating organization and dependability, often predicting job performance.

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    Dark Triad

    A trio of negative personality traits: Machiavellianism, Narcissism, and Psychopathy.

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    Schwartz's Values Model

    A framework categorizing values into four quadrants: Openness to Change, Conservation, Self-Enhancement, Self-Transcendence.

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    Utilitarianism

    An ethical principle focusing on achieving the greatest good for the greatest number.

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    Individualism vs. Collectivism

    A cultural dimension contrasting self-sufficiency with group harmony.

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    Three Cs of Self-Concept

    Complexity, Consistency, and Adaptation; key to understanding self-identity.

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    Clarity

    Stable self-definition that aids career development but may reduce flexibility.

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    Self-Enhancement

    Promoting a positive self-view, which can lead to risky decisions.

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    Self-Verification

    Seeking confirmation of your self-concept, influencing attention and perceptions.

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    Selective Attention

    Filtering sensory input based on emotional markers and expectations.

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    Stereotyping

    Categorizing traits based on social groups, which can be inaccurate.

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    Halo Effect

    When one observed trait influences the perception of other traits.

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    Self-Fulfilling Prophecy

    Cycle where expectations influence employee performance and behavior.

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    Emotional Labour

    Effort to display emotions that align with organizational expectations.

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    Team Effectiveness Model

    A framework influenced by task characteristics, team size, and composition for ensuring successful teamwork.

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    Five Cs of Effective Teamwork

    Key components: Cooperating, Coordinating, Communicating, Comforting, Conflict Handling.

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    Team Development Stages

    The phases a team goes through: Forming, Storming, Norming, Performing, Adjourning.

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    Cohesion

    The degree of attraction to the team, influenced by similarity, success, and external challenges.

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    Trust in Teams

    Ranges from calculus-based (lowest) to identification-based (highest) trust level among members.

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    Self-Directed Teams

    Cross-functional groups that have autonomy over tasks and processes for better performance.

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    Creative Team Structures

    Different methods like brainstorming and brainwriting for generating ideas collaboratively.

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    Team Decision-Making Constraints

    Factors like time constraints and peer pressure that hinder effective decision making in teams.

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    Cultural Norms

    Standards that govern emotional expression in different cultures.

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    Surface Acting

    Faking emotions that are expected in social situations, often stressful.

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    Deep Acting

    Regulating one's actual emotions to align with expected feelings, more effective than surface acting.

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    Emotional Intelligence (EI) Model

    Framework for understanding emotions: awareness and management of self and others' emotions.

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    EVLN Model

    Framework for how employees respond to dissatisfaction: Exit, Voice, Loyalty, Neglect.

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    Affective Commitment

    Emotional attachment to an organization, leading to higher loyalty and motivation.

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    Eustress vs Distress

    Eustress is positive stress; distress is harmful stress.

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    Social Loafing

    Reduced effort by individuals when working in a group compared to working alone.

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    Study Notes

    Organizational Behavior (OB)

    • Definition: The study of how people think, feel, and act within and around organizations.
    • Organizations: Groups of people working together toward a shared purpose.
    • Importance: Understanding and predicting workplace events, improving interpersonal influence and coordination, increasing organizational effectiveness (adapting to environments and satisfying stakeholders).

    Key OB Concepts

    • Organizations as Open Systems: Transforming inputs into outputs (products/services) and maintaining a dynamic fit with the external environment.
    • Human Capital: Knowledge, skills, and abilities of employees, a source of competitive advantage.
    • Stakeholders and CSR (Corporate Social Responsibility): Entities affected by a firm's actions, focusing on economic, social, and environmental goals.
    • Diversity and Inclusiveness: Benefits include better decisions, innovation, and increased representation. Challenges include longer team adaptation, conflict, and lower morale.
    • Work-Life Integration: Balancing work-nonwork roles with flexible schedules and boundary management.
    • Remote Work: Benefits include work-life balance, productivity, and environmental benefits. Disadvantages include social isolation, weakened team cohesion, and a weaker culture.
    • Employment Relationships: Varying effects on job satisfaction, innovation, and teamwork, including direct, indirect, and contract employment.

    MARS Model of Individual Behavior

    • Motivation: Internal forces driving behavior; characterized by direction, intensity, and persistence.

    Individual Differences - Personality and Values

    • Personality: Enduring patterns of thoughts, emotions, and behaviors. Influenced by nature and nurture, stabilizing in adulthood.
    • The Big Five Personality Model (CANOE): Conscientiousness (organized, dependable), Agreeableness (trusting, helpful), Neuroticism (anxious, insecure), Openness (creative, curious), and Extraversion (outgoing, energetic).
      • Note: Higher scores aren't always better, context matters.
    • Dark Triad: Machiavellianism (deceptive), Narcissism (obsessed with superiority), and Psychopathy (ruthless). Linked to organizational politics, risky decision-making, and team dysfunction.
    • Values: Stable beliefs about right and wrong. Schwartz's Values Model - Openness to Change, Conservation, and Self-Enhancement are four quadrants.

    Ethical Principles

    • Utilitarianism: Greatest good for the greatest number.
    • Individual Rights: Respecting basic rights.
    • Distributive Justice: Fair allocation of benefits and burdens.
    • Ethic of Care: Moral duty to help others.

    Cultural Dimensions

    • Individualism vs. Collectivism (self-sufficiency vs. group harmony)
    • Power Distance (acceptance of unequal power distribution)
    • Uncertainty Avoidance (comfort with ambiguity)
    • Achievement vs. Nurturing (competition vs. relationships)

    Diversity in Canada (specifics)

    • Differences in Francophones, Indigenous Canadians, and regional variations.

    Self-Concept and Processes

    • 3 Cs: Self-Complexity (multiple self-concepts), Self-Consistency (similarities), and Self-Clarity (confidence in self-definition).
    • Four Selves: Self-Enhancement, Self-Verification, Self-Evaluation, and Social Self.

    Perceptual Process

    • Perception: Interpreting sensory information; influenced by selective attention and expectations.
    • Perceptual Biases and Errors: Stereotyping, self-serving bias, fundamental attribution error, halo effect, and false-consensus effect.
    • Self-Fulfilling Prophecy: Supervisors' expectations influencing employee performance.

    Workplace Emotions, Attitudes, and Stress

    • Emotions: Brief psychological, behavioral, and physiological states.
    • Attitudes: Judgments about objects.
    • Emotional Labor: Effort to display organizationally desired emotions.
    • Emotional Intelligence (EI): Awareness, management, and use of emotions.
    • Job Satisfaction: Positive feelings toward a job; influenced by the EVLN model (Exit, Voice, Loyalty, Neglect).
    • Organizational Commitment: Affective (emotional), continuance (calculative), and normative (moral) types.
    • Workplace Stressors: Low task control, interpersonal conflicts, and work overload.

    Team Dynamics

    • Teams: Groups of two or more people working interdependently toward a shared purpose.
    • Team Development Stages: Forming, storming, norming, performing, adjourning.
    • Team Processes: Norms, roles, cohesion, trust, and mental models.
    • Challenges: Process losses, social loafing, issues around optimal team size and composition.
    • Team Effectiveness Model: Task characteristics, size, and composition.
    • The Five Cs of Effective Teamwork: Cooperating, coordinating, communicating.
    • Self-Directed Teams and Remote Teams.

    Team Decision-Making

    • Constraints: Time, evaluation apprehension, peer pressure, and overconfidence.

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    Organizational Behaviour PDF

    Description

    Explore the fundamental concepts of Organizational Behavior, including the dynamics of organizations as open systems, the significance of human capital, and the impact of diversity. This quiz covers essential principles that drive workplace relationships and effectiveness, emphasizing the importance of understanding stakeholder roles and corporate social responsibility.

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