Organizational Behavior Concepts and Theories
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Questions and Answers

What outlines an organization's long-term direction and actions necessary to achieve planned results?

  • Mission statement
  • SWOT analysis
  • Strategic plans (correct)
  • Vision statement
  • What is the likely cause of a person's resistance when a manager wants them to take on additional responsibilities but they do not want to?

  • Desire for job security
  • Inadequate training
  • Fear of failure (correct)
  • Lack of motivation
  • What is it called when one prefers their own country over any other?

  • Globalism
  • Cultural relativism
  • Ethnocentrism (correct)
  • Nationalism
  • Which leadership style focuses on caring for employees rather than on task achievement?

    <p>High-consideration and low-structure</p> Signup and view all the answers

    Which step in Kotter's 8-step model is focused on empowering a broad base for action?

    <p>Empowering broad-based action</p> Signup and view all the answers

    Which stage of group development is characterized by conflict and competition among group members?

    <p>Storming</p> Signup and view all the answers

    What term describes the behavior where a leader suppresses differing opinions among team members?

    <p>Groupthink</p> Signup and view all the answers

    In the context of leadership, what does the transactional model primarily focus on?

    <p>Rewards and punishments</p> Signup and view all the answers

    What is the term for the explicit rules set during meetings to guide behavior?

    <p>Ground rules</p> Signup and view all the answers

    Which of the following best describes servant leadership?

    <p>Benefit others rather than oneself</p> Signup and view all the answers

    What does task-oriented behavior in a group focus on?

    <p>Accomplishing the mission of the organization</p> Signup and view all the answers

    What is a common limitation of path-goal theory in leadership?

    <p>It is considered too complex</p> Signup and view all the answers

    Which of the following is NOT typically considered an internal force for change within an organization?

    <p>Market competition</p> Signup and view all the answers

    What is the definition of organizational behavior?

    <p>Helps us understand people in all facets of school and work</p> Signup and view all the answers

    Which part of Maslow's Pyramid does the need for basic food necessities belong to?

    <p>Physiological needs</p> Signup and view all the answers

    What does the term 'value congruence' refer to in an organizational context?

    <p>Alignment of personal values with those of the organization</p> Signup and view all the answers

    What term describes the extrinsic factors that lead to job dissatisfaction?

    <p>Hygiene factors</p> Signup and view all the answers

    Which of the following best describes 'TQM'?

    <p>Total Quality Management that focuses on improving processes</p> Signup and view all the answers

    What does the term 'enacted values' refer to when discussing organizational culture?

    <p>The actual values demonstrated by behaviors and actions in the workplace</p> Signup and view all the answers

    Which concept emphasizes having clear short-term and long-term goals?

    <p>Live purposely</p> Signup and view all the answers

    What motivates a person who seeks to develop close relationships in the workplace according to McClellan's theory?

    <p>Need for affiliation</p> Signup and view all the answers

    Study Notes

    Definitions and Concepts

    • Management: Working with and through individuals amidst constant change to achieve organizational objectives.
    • Organizational Behavior: A field that aids in understanding individuals in various environments like schools and workplaces.
    • Human Capital: Refers to the economic value of an individual's skills and knowledge.
    • Organizational Culture: Comprises shared, taken-for-granted implicit assumptions that affect how an organization operates.

    Key Theories and Models

    • Total Quality Management (TQM): Focus on continuously improving processes in any operating area, exemplified in pharmacy practices.
    • Maslow's Hierarchy: Physiological needs are the most basic levels, including essentials like food and shelter.
    • McClelland's Theory of Needs: Highlights the need for affiliation, where individuals desire to be liked and collaborate.
    • Expectancy Theory: Addresses the anticipation and assumptions about future events, relevant during transitions like graduating from dental school.
    • Justice Theory: Pertains to perceptions of fair compensation compared to others in equivalent roles.

    Employee Motivation and Engagement

    • Goal Setting: A clear method directing attention, regulating effort, and fostering action plans.
    • Transactional Leadership: Based on a system of rewards and punishments to motivate employees.
    • Servant Leadership: Emphasizes prioritizing the needs of others rather than self-interest.

    Leadership and Team Dynamics

    • Group Development Stages: The storming stage occurs when associates resist change, especially during crisis situations. Norming indicates a group performing well.
    • Groupthink: A dysfunctional decision-making process where a leader suppresses dissenting opinions.
    • Role Ambiguity: Unclear expectations can create mixed opinions and confusion among new employees.

    Change Management

    • Kotter's 8-Step Change Model: Steps are needed to empower action during transformational phases in organizations.
    • Internal vs. External Forces for Change: Internal factors include employee dissatisfaction and CEO changes. External factors encompass regulations affecting operations.
    • Resistance to Change: Fear of failure can inhibit an employee's willingness to embrace new responsibilities.

    Culture and Intelligence

    • Cultural Intelligence: The ability to interpret and navigate ambiguous situations across different cultural contexts.
    • Ethnocentrism: The tendency to regard one’s own culture as superior over others.

    Leadership Styles

    • Behavioral Styles Theory: Focuses on the importance of relationship consideration in leader-employee dynamics.
    • High-Consideration Leadership: Emphasizes employee care with lesser focus on tasks or achievements.

    Effective Work Environments

    • Value Congruence: Aligning individual values with organizational values ensures a cohesive work environment.
    • Task-Oriented Behavior: Enables efficient accomplishment of organizational missions.

    Key Terms

    • Enacted Values: Represents the actual behaviors and values manifested in an organization, as requested by customers.
    • Explicit Statements: Ground rules for behavior in meetings, such as no cell phone usage.

    These notes provide a comprehensive overview of foundational concepts and theories in management, leadership, and organizational behavior, crucial for assessment preparation.

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    Description

    This quiz covers essential definitions and concepts in management and organizational behavior. Key theories such as Maslow's Hierarchy and Total Quality Management are explored to enhance understanding of human capital and organizational culture. Test your knowledge on these critical areas to improve your organizational effectiveness and insights.

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