Operations Management Quiz
24 Questions
2 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

The ______ studies focused on the effects of social relations and employee satisfaction on productivity.

Hawthorne

The ______ approach emphasizes the importance of interpersonal relationships in the workplace.

Human Relations

Abraham Maslow's theory is represented by a hierarchy of ______ that motivates individuals.

needs

In Douglas McGregor's theories, ______ assumes that employees are inherently lazy and require strict supervision.

<p>Theory X</p> Signup and view all the answers

Conversely, ______ posits that employees are motivated and enjoy their work when supported properly.

<p>Theory Y</p> Signup and view all the answers

Behavioral Management Theory focuses on understanding and improving ______ within organizations.

<p>behavior</p> Signup and view all the answers

Effective ______ relies on recognizing and addressing employees' psychological and social needs.

<p>leadership</p> Signup and view all the answers

The study of Organizational Behavior (OB) draws on various disciplines, including ______, to analyze workplace dynamics.

<p>psychology</p> Signup and view all the answers

The ______ studies focused on informal levels of individual output.

<p>Hawthorne</p> Signup and view all the answers

Abraham Maslow advanced a theory regarding a hierarchy of ______ that motivates employees.

<p>needs</p> Signup and view all the answers

Maslow's concept of self-actualization represents the desire to fulfill one's ______.

<p>potential</p> Signup and view all the answers

Douglas McGregor is known for his influential book titled 'The ______ Side of Enterprise'.

<p>Human</p> Signup and view all the answers

Theory ______ assumes that people do not like work and try to avoid it.

<p>X</p> Signup and view all the answers

According to Theory X, managers must ______, direct, and coerce employees to achieve goals.

<p>control</p> Signup and view all the answers

In contrast, Theory ______ suggests that employees can be motivated by participative management styles.

<p>Y</p> Signup and view all the answers

Maslow believed the need for security is a ______ need, which precludes the pursuit of higher-level needs.

<p>basic</p> Signup and view all the answers

The ______ Studies highlighted the impact of social factors on worker productivity.

<p>Hawthorne</p> Signup and view all the answers

The ______ Approach emphasizes the importance of social relationships in the workplace.

<p>Human Relations</p> Signup and view all the answers

According to ______'s Hierarchy of Needs, basic needs must be met before higher-level needs can motivate individuals.

<p>Maslow</p> Signup and view all the answers

______ Theory suggests that managers have two different views on workers: one as inherently lazy and the other as self-motivated.

<p>Theory X And Theory Y</p> Signup and view all the answers

The ______ Management Theory stresses the significance of understanding the social context in which employees work.

<p>Behavioral</p> Signup and view all the answers

In the Behavioral Management Perspective, it is believed that motivation comes not just from financial incentives but also from ______.

<p>social factors</p> Signup and view all the answers

Employee ______ is considered essential for enhancing performance according to the Human Relations movement.

<p>satisfaction</p> Signup and view all the answers

The focus of Operations Management is on the efficient management of ______ and distribution processes.

<p>production</p> Signup and view all the answers

Study Notes

Decision Making and Operations Management

  • Decision making in operations management emphasizes economic effectiveness through mathematical models and computer applications.
  • Key quantitative methods include Linear Programming, Simulation, and Queuing Theory.
  • Operations Management applies management science to optimize the production and distribution of products and services, including aspects like forecasting.

Behavioral Management Perspective

  • The Human Relations Movement highlights that workers respond to the social context of their work environment, influenced by group norms and interpersonal dynamics.
  • Employee motivation stems from social factors, such as praise and a sense of belonging, in addition to financial rewards.
  • A manager's concern for employees can lead to higher job satisfaction and performance, recognizing that people are an organization's most valuable asset.

Theory Z and Japanese Management Style

  • Theory Z focuses on enhancing employee loyalty by offering job security and emphasizing the overall well-being of employees.
  • The success of Japanese management is attributed to strong company philosophy, corporate culture, long-term staff development, and consensus decision-making.
  • Outcomes of this approach show lower employee turnover, increased commitment, and significantly higher productivity.

Organizational Behavior (OB)

  • OB examines the interaction of individuals and groups within organizations and its impact on achieving organizational goals.
  • Influenced by psychology, sociology, anthropology, economics, and medicine, OB research covers a variety of topics.
  • Important research areas include job satisfaction, motivation, leadership, group dynamics, organizational politics, interpersonal conflict, and structure/design of organizations.

Key Behavioral Management Theorists

  • Abraham Maslow proposed that individuals are driven by a hierarchy of needs, culminating in self-actualization.
  • Douglas McGregor introduced Theory X and Theory Y, reflecting different managerial beliefs about people and their work motivation.
    • Theory X: Employees dislike work; they need control and coercion to be productive.
    • Theory Y: Employees seek responsibility and are intrinsically motivated, preferring autonomy and participation in decision-making.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

Description

This quiz focuses on the principles of decision making, economic effectiveness, and the use of mathematical models in Operations Management. Topics include Linear Programming, Simulation, Queuing Theory, and Forecasting. Test your understanding of how management science can be applied to improve production and distribution processes.

Use Quizgecko on...
Browser
Browser