Operations Management Concepts
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Questions and Answers

What is the primary focus of benchmarking?

  • Establishing productivity metrics for departments
  • Reducing operational costs through outsourcing
  • Learning from other firms' high-quality practices (correct)
  • Implementing Six Sigma methodologies

    • Which of the following defines total factor productivity?

  • Productivity standard set for environmental performance
  • Overall effectiveness in using all resources to produce products and services (correct)
  • Productivity of a single worker in producing a good
  • Aggregate productivity across a country’s entire workforce

    • How does Six Sigma approach quality control?

  • It utilizes acceptance sampling to monitor quality
  • It emphasizes outsourcing for cost-effective solutions
  • It focuses on making adjustments until all errors are eliminated (correct)
  • It involves setting rigid standards to maintain quality

    • What is the essence of reducing cycle time?

    <p>Shortening the duration for product development and distribution (B)</p> Signup and view all the answers

    What does ISO 14000 primarily address?

    <p>Standards for improving environmental performance (C)</p> Signup and view all the answers

    Which characteristic is essential for a control system to provide accurate information?

    <p>Accuracy (B)</p> Signup and view all the answers

    What is a key purpose of operations management in organizations?

    <p>To transform resource inputs into products and services (C)</p> Signup and view all the answers

    Which layout is best suited for large and complex products such as ships or airplanes?

    <p>Fixed-position layout (A)</p> Signup and view all the answers

    How does flexibility in a control system impact its effectiveness?

    <p>It allows adaptation to changes in the environment. (A)</p> Signup and view all the answers

    What type of facility layout is arranged around the production of a single product?

    <p>Product layout (A)</p> Signup and view all the answers

    Which characteristic of an effective control system ensures decisions are made based on impartial information?

    <p>Objectivity (D)</p> Signup and view all the answers

    What is a consequence of deficiencies in operations resources on strategic goals?

    <p>Impeded achievement of strategic goals (A)</p> Signup and view all the answers

    Which aspect of operations management can have a direct impact on organizational competitiveness?

    <p>Quality of products and services (D)</p> Signup and view all the answers

    What aspect of operations management focuses on ensuring that various functions work together effectively for goal attainment?

    <p>Operations management as control (B)</p> Signup and view all the answers

    Which of the following is not one of the eight dimensions of quality?

    <p>Sustainability (C)</p> Signup and view all the answers

    What does the Just-in-time (JIT) method primarily aim to achieve?

    <p>Ensure materials arrive exactly when needed (A)</p> Signup and view all the answers

    Which dimension of quality refers to how a product looks and feels?

    <p>Aesthetics (C)</p> Signup and view all the answers

    What is the primary goal of Total Quality Management (TQM)?

    <p>To make quality a guiding factor in all organizational activities (C)</p> Signup and view all the answers

    Which term best describes the management of raw materials, work-in-process, and finished goods?

    <p>Inventory control (B)</p> Signup and view all the answers

    Which dimension of quality is evaluated based on the probability of a product not malfunctioning?

    <p>Reliability (B)</p> Signup and view all the answers

    What does 'value-added analysis' aim to evaluate?

    <p>The overall efficiency of work activities and materials flows (A)</p> Signup and view all the answers

    Flashcards

    Effective Control Characteristics

    Effective control systems are integrated with planning, flexible, accurate, timely, and objective.

    Operations Management

    The process of turning resources into products/services.

    Manufacturing

    Turning resources into physical products.

    Service Operations

    Turning resources into experiences/services for customers, like at a salon or restaurant.

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    Operations & Strategy

    Operations management directly impacts organizational success and strategy.

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    Product Layout

    Facilities arrangement focused on producing one main product.

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    Process Layout

    Facilities handling diverse products and diverse steps.

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    Fixed-Position Layout

    Facilities arranged around a large, central product.

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    Supply chain management

    Managing operations control, resource acquisition, and inventory to improve efficiency and effectiveness.

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    Operations management as control

    Coordinating operations management with other functions to achieve goals.

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    Purchasing management

    Buying materials for production.

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    Inventory control

    Managing raw materials, work-in-process, finished goods, and products in transit.

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    Just-in-time (JIT) method

    Inventory system where materials arrive only when needed.

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    Quality

    Features and characteristics that satisfy needs.

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    Value-added analysis

    Evaluating work, materials and paperwork to see customer value.

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    Cellular layouts

    Physical arrangement of facilities used by product families needing similar flow paths.

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    Benchmarking

    Learning how other companies excel in specific areas to improve your own performance.

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    Outsourcing

    Hiring another company to do work for you, often to save money or gain expertise.

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    Cycle Time

    The total time to develop, produce, and deliver a product or service.

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    ISO 9000

    A set of international standards for quality management systems, ensuring consistent high quality.

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    Six Sigma

    A process for reducing errors and improving quality until defects are practically nonexistent.

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    Study Notes

    Effective Control Integration

    • Effective control systems are closely linked to planning
    • This stronger link improves the control system's effectiveness
    • Flexibility is crucial for the control system's ability to adapt to changing circumstances

    Control System Qualities

    • Accuracy of information is critical for sound decision-making and appropriate actions
    • Timely information is essential for the control system to function effectively
    • Control systems need to be objective and free from bias & distortion

    Operations Management

    • Operations management encompasses all managerial activities within an organization
    • It's vital for competitiveness, quality, productivity, and effectiveness
    • Organizational strategy and operations management have a reciprocal relationship

    Operation Types

    • Manufacturing involves transforming resources into tangible products
    • Service operations produce intangible outputs, like services and experiences

    Facilities Decisions

    • Facilities are the physical locations for product or service creation
    • Different layouts (product, process, fixed-position, cellular) cater to varied production needs
    • Layout affects how products flow through the production process

    Operations Management as Control

    • Coordinating operations with other functions ensures system focus on goal attainment
    • Purchasing and inventory management ensure relevant resources are available
    • Inventory control manages raw materials, work-in-progress, and finished goods

    Quality Management

    • Quality is defined as the totality of product characteristics that meet or exceed stated needs
    • Quality is relevant to both products and services
    • Quality is assessed through various dimensions, including reliability, performance, features

    Total Quality Management (TQM)

    • TQM is a business strategy focused on quality as a primary factor
    • TQM includes value-added analysis and effective benchmarking practices

    Productivity

    • Productivity is a measure of resource effectiveness in relation to outputs
    • Productivity levels differ at different organizational tiers (unit, department, company/industry/country)
    • Productivity analysis utilizes various measurements (unit, total factor, labor)

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    Related Documents

    Characteristics of Effective Control PDF

    Description

    Explore the key concepts of operations management, including effective control systems, qualities required for decision-making, and different types of operations. This quiz will test your understanding of how planning and control systems impact organizational effectiveness and competitiveness.

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