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Questions and Answers
What is a primary focus of operational strategy?
What is a primary focus of operational strategy?
How is productivity defined according to the content?
How is productivity defined according to the content?
Which of the following best describes quality-based strategies?
Which of the following best describes quality-based strategies?
What does a time-based strategy primarily focus on?
What does a time-based strategy primarily focus on?
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Which statement is true regarding productivity?
Which statement is true regarding productivity?
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What was the initial labor productivity of the factory producing units?
What was the initial labor productivity of the factory producing units?
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Which machine is underperforming based on the widget production rates?
Which machine is underperforming based on the widget production rates?
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What is the current material productivity of the bakery using 100 kg of flour?
What is the current material productivity of the bakery using 100 kg of flour?
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How much energy would the manufacturing unit save if it optimizes its machines by saving 500 kWh?
How much energy would the manufacturing unit save if it optimizes its machines by saving 500 kWh?
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What would be the new Multi-Factor Productivity if costs rise by Php 5,000 without increasing output?
What would be the new Multi-Factor Productivity if costs rise by Php 5,000 without increasing output?
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What is the primary role of operations management?
What is the primary role of operations management?
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Which of the following is NOT a characteristic of a macro operation?
Which of the following is NOT a characteristic of a macro operation?
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What significant contribution to operations management is attributed to Henry Ford?
What significant contribution to operations management is attributed to Henry Ford?
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In the context of operations management, which input transformation is often less obvious?
In the context of operations management, which input transformation is often less obvious?
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Which management position is typically found at the top of an operations department?
Which management position is typically found at the top of an operations department?
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Which of the following best describes a transformation process?
Which of the following best describes a transformation process?
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What is the formula for calculating labor productivity?
What is the formula for calculating labor productivity?
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Which operation would be considered a micro operation in a brewery?
Which operation would be considered a micro operation in a brewery?
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How many jars of jam does one worker produce per hour if five workers produce 420 jars in an 8-hour day?
How many jars of jam does one worker produce per hour if five workers produce 420 jars in an 8-hour day?
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If a company produces 400 cases of canned peaches with four workers in half an hour, what is the labor productivity?
If a company produces 400 cases of canned peaches with four workers in half an hour, what is the labor productivity?
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Which of the following is an important aspect of understanding competitiveness in operations?
Which of the following is an important aspect of understanding competitiveness in operations?
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What is the multifactor productivity of a wrapping-paper company that made 2,000 rolls with a labor cost of P 160, material cost of P 50, and overhead of P 320?
What is the multifactor productivity of a wrapping-paper company that made 2,000 rolls with a labor cost of P 160, material cost of P 50, and overhead of P 320?
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If Billco Windows and Doors produced 1,800 units with labor hours totaling 1,975, what is the labor productivity?
If Billco Windows and Doors produced 1,800 units with labor hours totaling 1,975, what is the labor productivity?
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What factors are included in the calculation of multifactor productivity?
What factors are included in the calculation of multifactor productivity?
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What is the labor productivity rate for a company that produces 68 pieces in 2 hours?
What is the labor productivity rate for a company that produces 68 pieces in 2 hours?
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What is the average labor rate given that the average cost is Php 18.00 and 1,800 units were produced?
What is the average labor rate given that the average cost is Php 18.00 and 1,800 units were produced?
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What does operations management primarily focus on?
What does operations management primarily focus on?
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What is the primary difference between effectiveness and efficiency in operations?
What is the primary difference between effectiveness and efficiency in operations?
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Why is competitiveness vital for companies in the marketplace?
Why is competitiveness vital for companies in the marketplace?
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What role does marketing play in a company's competitiveness?
What role does marketing play in a company's competitiveness?
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What are core competencies?
What are core competencies?
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Which of the following influences consumer buying decisions the most?
Which of the following influences consumer buying decisions the most?
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Which of the following could be considered a core competency of McDonald’s?
Which of the following could be considered a core competency of McDonald’s?
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Which of the following best describes how advertising influences competitiveness?
Which of the following best describes how advertising influences competitiveness?
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What is the formula for calculating productivity growth?
What is the formula for calculating productivity growth?
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If a machine produced 70 pieces in two hours, and 2 pieces were unusable, what is the effective productivity of that machine?
If a machine produced 70 pieces in two hours, and 2 pieces were unusable, what is the effective productivity of that machine?
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Which of the following measures is used to evaluate machine productivity?
Which of the following measures is used to evaluate machine productivity?
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What is a key requirement when calculating multi-factor productivity?
What is a key requirement when calculating multi-factor productivity?
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How is labor productivity typically measured?
How is labor productivity typically measured?
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What would be the partial productivity of 720 square yards of carpeting installed by 4 workers in 8 hours?
What would be the partial productivity of 720 square yards of carpeting installed by 4 workers in 8 hours?
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Which of the following is NOT a measure of capital productivity?
Which of the following is NOT a measure of capital productivity?
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In calculating energy productivity, which measure is typically used?
In calculating energy productivity, which measure is typically used?
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Study Notes
NU LiPa Week 1: Fundamental of Quality, Operations, and Total Quality Management
- The course covers fundamental concepts of quality, operations, and total quality management.
- Course objectives include defining quality, its history, and importance; distinguishing Deming, Juran, and Crosby philosophies on quality management; extracting different operation management concepts; and summarizing competitiveness, strategy, and productivity.
Operations Management
- Operations management involves managing processes that transform inputs into goods and services that add value to the customer.
- Operations management includes the study of how goods and services are produced.
- A transformation process takes inputs, transforms them, and provides outputs for customers.
- Transformation can involve raw materials, information, or even people (e.g., a hospital transforming patients).
- Often, all three types of input (materials, information, and customers) must be transformed by a single organization.
Types of Operations
- Manufacturing: creating physical products (cars).
- Service: treating customers and storing products (hospitals, warehouses).
- Supply: changing ownership of goods (retail).
- Transport: moving materials or customers (taxi services).
Micro and Macro Operations
- Macro operation is the overall transformation process.
- The macro operation can be broken down into micro operations (e.g., beer production involves milling, mixing, cooling, and fermenting).
The Operations Function
- Operations management encompasses activities to create and deliver goods/services to customers.
- Effectiveness focuses on making the right actions to improve business and add value for the customer.
- Efficiency means doing things well at the lowest possible cost.
Development of Operations Management
- Different periods of operations management include Craft Manufacturing (prior to late 1800s), Mass Production (late 1800s-1970s), and the Modern Period (1970s-present).
- Each period is associated with different production volume, variety, workers, facility, and competition characteristics.
Competitiveness
- Companies must be competitive to sell goods and services in the marketplace.
- Competitiveness involves: identifying consumer needs and wants; understanding the trade-off between price and quality, and using advertising and promotion.
- Key purchasing criteria include price, quality, variety, and timeliness.
Core Competencies
- Core competencies are the resources and capabilities that comprise strategic advantages for a business.
- Core competencies include a company's people, physical assets, patents, brand equity, and capital.
- Examples include McDonald's standardization of French fries or Apple's stylish devices.
Strategy
- Strategic management is the highest level encompassing corporate values, culture, goals, and missions for the longest time horizon.
- Tactics are methods and actions used to accomplish strategies, involving corporate, business, and functional strategies.
Productivity
- Productivity is a measure of effective resource use, typically expressed as the ratio of output to input.
- The higher the productivity, the lower the cost of the output.
- Output reflects production quantity, while input measurement typically uses peso spent.
- Productivity growth is calculated by comparing current and previous productivity values.
- Partial productivity measures output against a single input (e.g., labor, machines).
- Multi-factor productivity measures output against multiple inputs (e.g., labor, materials, energy).
Productivity Measures
- Various productivity measures exist, such as units of output per labor hour, value-added per labor hour, units of output per machine hour, and peso value of output per machine hour.
Examples of Productivity Problems
- Problems involving labor, machine, material, and energy productivity are presented. Relevant problems and calculations are included.
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Description
Test your knowledge on key concepts in operations management with this quiz. Explore topics such as operational strategies, productivity, and quality-based strategies. This challenging set of questions will evaluate your understanding of essential management principles.
