Fundamentals of Operations Management
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Questions and Answers

What is the central figure in the operations system responsible for the production of goods or provision of services?

  • Finance Manager
  • Human Resources Manager
  • Marketing Manager
  • Operations Manager (correct)

    • Which term refers to the design, operation, and control of the transformation process that converts resources into goods and services for customers?

  • Human Resources Management
  • Operations Management (correct)
  • Marketing Management
  • Financial Management

    • What plays a strategic role in an organization's competitive success?

  • Financial Management
  • Operations Management (correct)
  • Marketing Management
  • Human Resources Management

    • Which of the following is NOT one of the types of operations/transformation processes mentioned in the text?

    <p>Economical</p> Signup and view all the answers

    What is a key managerial job mentioned in the text that can help an organization achieve its long-term goals?

    <p>Translating goals into performance objectives for operations</p> Signup and view all the answers

    Which function encompasses both services and manufacturing according to the text?

    <p>Operations Management</p> Signup and view all the answers

    What is the formula for labor productivity as mentioned in the text?

    <p>Units of output per labor hour</p> Signup and view all the answers

    Which factor is particularly challenging to measure and manage in the service sector according to the text?

    <p>Productivity</p> Signup and view all the answers

    What is a key aspect of productivity that is used for financial analysis as per the text?

    <p>Dollar value of output per dollar input</p> Signup and view all the answers

    Which measure is used for capital productivity according to the text?

    <p>Units of output per dollar input</p> Signup and view all the answers

    What type of activities pose challenges for the measurement and management of service productivity?

    <p>Intellectual activities</p> Signup and view all the answers

    Which of the following is NOT an area of competitiveness as mentioned in the text?

    <p>Vision</p> Signup and view all the answers

    What is the role of the Internet in strengthening competitive advantages, according to the text?

    <p>Facilitating innovation that can be easily replicated</p> Signup and view all the answers

    What is the purpose of a mission statement for an organization?

    <p>Defining what business the organization is in</p> Signup and view all the answers

    Which of the following is NOT a competitive priority in operations strategy as outlined in the text?

    <p>Innovation</p> Signup and view all the answers

    What is a key difference between tactics and strategies as per the text?

    <p>Strategies provide detail and scope of the mission, while tactics are the methods and actions to accomplish strategies</p> Signup and view all the answers

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