Fundamentals of Operations Management

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What is the central figure in the operations system responsible for the production of goods or provision of services?

Finance Manager

Human Resources Manager

Marketing Manager

Operations Manager (correct)

Which term refers to the design, operation, and control of the transformation process that converts resources into goods and services for customers?

Human Resources Management

Operations Management (correct)

Marketing Management

Financial Management

What plays a strategic role in an organization's competitive success?

Financial Management

Operations Management (correct)

Marketing Management

Human Resources Management

Which of the following is NOT one of the types of operations/transformation processes mentioned in the text?

Economical Signup and view all the answers

What is a key managerial job mentioned in the text that can help an organization achieve its long-term goals?

Translating goals into performance objectives for operations Signup and view all the answers

Which function encompasses both services and manufacturing according to the text?

Operations Management Signup and view all the answers

What is the formula for labor productivity as mentioned in the text?

Units of output per labor hour Signup and view all the answers

Which factor is particularly challenging to measure and manage in the service sector according to the text?

Productivity Signup and view all the answers

What is a key aspect of productivity that is used for financial analysis as per the text?

Dollar value of output per dollar input Signup and view all the answers

Which measure is used for capital productivity according to the text?

Units of output per dollar input Signup and view all the answers

What type of activities pose challenges for the measurement and management of service productivity?

Intellectual activities Signup and view all the answers

Which of the following is NOT an area of competitiveness as mentioned in the text?

Vision Signup and view all the answers

What is the role of the Internet in strengthening competitive advantages, according to the text?

Facilitating innovation that can be easily replicated Signup and view all the answers

What is the purpose of a mission statement for an organization?

Defining what business the organization is in Signup and view all the answers

Which of the following is NOT a competitive priority in operations strategy as outlined in the text?

Innovation Signup and view all the answers

What is a key difference between tactics and strategies as per the text?

Strategies provide detail and scope of the mission, while tactics are the methods and actions to accomplish strategies Signup and view all the answers