Operations Management Quiz

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Questions and Answers

What is the primary focus of operations management?

Minimizing costs
Improving productive systems (correct)
Enhancing employee satisfaction
Maximizing customer satisfaction

What is the transformation process in operations management?

A set of activities that add value to the product
A system that converts inputs into outputs
A process that eliminates non-value adding activities
A series of activities along a value chain (correct)

What is one of the benefits of effective operations management?

Reduced productivity
Decreased costs and increased profits (correct)
Unsafe working environment
Increased customer complaints

What type of decisions become the basis of continuous operations in operations management?

Long-term decisions (C) Signup and view all the answers

What does operations management aim to eliminate in the value chain?

Non-value adding activities (D) Signup and view all the answers

Describe the nature of operations management and its scope.

Operations management involves the design, operation, and improvement of productive systems. It encompasses the transformation process that converts inputs into outputs of greater value, and aims to eliminate non-value adding activities along the value chain. Signup and view all the answers

What are the importance of operations management?

The importance of operations management includes delivering good quality products and/or services, enhancing customer satisfaction, reducing costs, increasing profits, improving productivity, and ensuring a safe working environment. Signup and view all the answers

What are long-term decisions in operations management?

Long-term decisions in operations management are made once or occasionally and become the basis of continuous operations. Signup and view all the answers

What are the topics covered in the PowerPoint slides on operations management?

The PowerPoint slides cover topics such as overview of operations management, historical evolution, decision making, operations strategy, productivity, design of goods and services, process selection, quality management, capacity planning, facilities layout, location planning, and inventory management. Signup and view all the answers