Operations Management Process and Techniques
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Questions and Answers

What is the definition of E-Supply Chain Management?

  • The management of supply chain starting from suppliers to final customers utilizing enterprise-wide information systems
  • The management of supply chain starting from suppliers to final customers focusing on pollution control and waste disposal
  • The management of supply chain starting from suppliers to final customers using internet-enabled value-adding activities (correct)
  • The management of supply chain starting from suppliers to final customers using computer-based software tools

    • What does Labor productivity measure?

  • The contribution of changing management processes and technology towards output growth
  • The ratio of outputs such as goods and services to inputs like labor and materials
  • The amount of output per hour paid (correct)
  • The change in the volume of assets producing more output

    • What is the formula for Capital productivity?

  • Output/(Labor+Material+Overhead)
  • Change in the volume of assets producing more output (correct)
  • Total Output/Number of Workers
  • Total Output/Total Man Hours

    • What is the role of Enterprise Resource Planning (ERP) in manufacturing?

    <p>To provide an enterprise-wide information system for manufacturing processes</p> Signup and view all the answers

    Why has improving productivity in the service sector proven difficult?

    <p>The service sector is frequently focused on unique individual attributes or desires</p> Signup and view all the answers

    What is the objective of Computer Aided Design (CAD)?

    <p>To help in the design and drafting of a part or product using computer technology</p> Signup and view all the answers

    What is the primary goal of Total Quality Management (TQM) adopted by many firms?

    <p>To achieve customer satisfaction and improve the quality of goods and services</p> Signup and view all the answers

    What does the concept of Just-In-Time Production, refined by Tai-ichi Ohno of Toyota motors, primarily focus on?

    <p>Reducing inventory and eliminating waste in the production process</p> Signup and view all the answers

    What is the key characteristic of Lean Production in operations management?

    <p>Using the least amount of resources to manufacture a high quantity of high-quality goods</p> Signup and view all the answers

    What does the concept of Business Process Re-engineering entail in operations management?

    <p>Radical measures or break-through improvements to enhance firm performance</p> Signup and view all the answers

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