15 Questions
What is the primary focus of the chapter on Managing Quality?
Definition and tools of Total Quality Management (TQM)
How does Arnold Palmer Hospital achieve quality assurance?
By implementing continuous improvement and Just-in-time (JIT)
What is the purpose of using the ISO international quality standards?
To maintain consistent quality in products and services across borders
Which concept emphasizes reducing variation in production processes to improve quality?
Six Sigma
What is the main purpose of using the seven tools of Total Quality Management (TQM)?
To identify and solve problems in the production process
In what context is benchmarking used in Total Quality Management (TQM)?
To compare performance with industry leaders for improvement
What is the objective of an operations manager in relation to quality?
To identify and satisfy customer needs
What are the implications of quality for a company?
Company reputation, product liability, and global implications
What is the purpose of the Malcolm Baldrige National Quality Award?
To recognize firms with TQM practices
What does the ISO 9000 International Quality Standards emphasize?
Quality management procedures and recordkeeping
Which organization evaluates applicants based on categories such as leadership, customer focus, and workforce focus?
Malcolm Baldrige National Quality Award
What are the different views of quality mentioned in the text?
User based, manufacturing based, and product based
What does the 2018 revision of the ISO 9000 International Quality Standards provide guidelines for?
Enhancing an organization’s ability to achieve sustained success
What are the implications of quality for a company's reputation?
Perception of new products, employment practices, and supplier relations
What is the significance of the flow of activities necessary to achieve T Q M?
It affects the entire organization from supplier to customer and from product design to maintenance
Test your knowledge of managing quality in operations management with this quiz based on Chapter 6 of the fourteenth edition of 'Operations Management: Sustainability and Supply Chain Management'. Explore topics such as defining quality, total quality management, tools of TQM, the role of inspection, and TQM in services.
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