Operations Management: Managing Quality Chapter 6 Quiz

Play an AI-generated podcast conversation about this lesson

What is the primary focus of the chapter on Managing Quality?

Explanation of ISO international quality standards
Empowerment of employees in the healthcare industry
Description of Arnold Palmer Hospital
Definition and tools of Total Quality Management (TQM) (correct)

How does Arnold Palmer Hospital achieve quality assurance?

By avoiding the employment of any quality tools
By implementing continuous improvement and Just-in-time (JIT) (correct)
By excluding the use of benchmarking in their operations
By outsourcing all services to other healthcare providers

What is the purpose of using the ISO international quality standards?

To define the concept of quality in manufacturing only
To encourage competition among different healthcare providers
To maintain consistent quality in products and services across borders (correct)
To ensure that products are affordable for global consumers

Which concept emphasizes reducing variation in production processes to improve quality?

Six Sigma (A) Signup and view all the answers

What is the main purpose of using the seven tools of Total Quality Management (TQM)?

To identify and solve problems in the production process (D) Signup and view all the answers

In what context is benchmarking used in Total Quality Management (TQM)?

To compare performance with industry leaders for improvement (D) Signup and view all the answers

What is the objective of an operations manager in relation to quality?

To identify and satisfy customer needs (C) Signup and view all the answers

What are the implications of quality for a company?

Company reputation, product liability, and global implications (D) Signup and view all the answers

What is the purpose of the Malcolm Baldrige National Quality Award?

To recognize firms with TQM practices (A) Signup and view all the answers

What does the ISO 9000 International Quality Standards emphasize?

Quality management procedures and recordkeeping (D) Signup and view all the answers

Which organization evaluates applicants based on categories such as leadership, customer focus, and workforce focus?

Malcolm Baldrige National Quality Award (C) Signup and view all the answers

What are the different views of quality mentioned in the text?

User based, manufacturing based, and product based (A) Signup and view all the answers

What does the 2018 revision of the ISO 9000 International Quality Standards provide guidelines for?

Enhancing an organization’s ability to achieve sustained success (C) Signup and view all the answers

What are the implications of quality for a company's reputation?

Perception of new products, employment practices, and supplier relations (C) Signup and view all the answers

What is the significance of the flow of activities necessary to achieve T Q M?

It affects the entire organization from supplier to customer and from product design to maintenance (D) Signup and view all the answers