Managing Quality in Operations Management

Play an AI-generated podcast conversation about this lesson

What is the main focus of Chapter 6 in the book 'Operations Management: Sustainability and Supply Chain Management'?

Discussing the ISO international quality standards

Defining quality and Total Quality Management (TQM) (correct)

Analyzing the use of benchmarking in TQM

Exploring the impact of employee empowerment on quality management

How does Arnold Palmer Hospital utilize quality tools?

Through employee empowerment and continuous improvement (correct)

By implementing Six Sigma principles

Via the use of JIT (Just-in-time) inventory system

By employing ISO international quality standards

What does the term 'benchmarking' refer to in the context of TQM?

Comparing products with ISO international quality standards

Setting industry standards for quality management

Using statistical methods to improve product quality

Measuring organizational performance against best-in-class companies (correct)

In TQM, what is the purpose of using the ISO international quality standards?

To ensure adherence to global quality standards Signup and view all the answers

What concept is associated with 'quality robust products and Taguchi concepts' in TQM?

Implementing statistical methods to improve product quality Signup and view all the answers

What is the primary objective of using the seven tools of TQM?

Identifying and solving quality-related problems Signup and view all the answers

What is the objective of an operations manager in terms of quality management?

To build a total quality management system that identifies and satisfies customer needs Signup and view all the answers

What does the Baldrige Criteria evaluate applicants on?

Leadership, strategic planning, customer focus, measurement, analysis, workforce focus, operations focus, and results Signup and view all the answers

What is the purpose of the ISO 9000 standards?

To encourage quality management procedures and detailed documentation Signup and view all the answers

What does the Malcolm Baldrige National Quality Award aim to promote?

TQM practices and quality management Signup and view all the answers

What are the different views of quality mentioned in the text?

Customer based, manufacturing based, and product based Signup and view all the answers

What does the ASQ define as the totality of features and characteristics of a product or service?

The ability to satisfy stated or implied needs Signup and view all the answers

What does the 2018 revision of ISO 9000 provide guidelines for?

Enhancing an organization’s ability to achieve sustained success Signup and view all the answers

What does the Flow of Activities Necessary to Achieve T Q M figure represent?

The process involved in implementing Total Quality Management (TQM) Signup and view all the answers

According to the text, what affects the entire organization from supplier to customer?

'Quality', or the lack of quality Signup and view all the answers