Managing Quality in Operations Management
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What is the main focus of Chapter 6 in the book 'Operations Management: Sustainability and Supply Chain Management'?

  • Discussing the ISO international quality standards
  • Defining quality and Total Quality Management (TQM) (correct)
  • Analyzing the use of benchmarking in TQM
  • Exploring the impact of employee empowerment on quality management

    • How does Arnold Palmer Hospital utilize quality tools?

  • Through employee empowerment and continuous improvement (correct)
  • By implementing Six Sigma principles
  • Via the use of JIT (Just-in-time) inventory system
  • By employing ISO international quality standards

    • What does the term 'benchmarking' refer to in the context of TQM?

  • Comparing products with ISO international quality standards
  • Setting industry standards for quality management
  • Using statistical methods to improve product quality
  • Measuring organizational performance against best-in-class companies (correct)

    • In TQM, what is the purpose of using the ISO international quality standards?

    <p>To ensure adherence to global quality standards</p> Signup and view all the answers

    What concept is associated with 'quality robust products and Taguchi concepts' in TQM?

    <p>Implementing statistical methods to improve product quality</p> Signup and view all the answers

    What is the primary objective of using the seven tools of TQM?

    <p>Identifying and solving quality-related problems</p> Signup and view all the answers

    What is the objective of an operations manager in terms of quality management?

    <p>To build a total quality management system that identifies and satisfies customer needs</p> Signup and view all the answers

    What does the Baldrige Criteria evaluate applicants on?

    <p>Leadership, strategic planning, customer focus, measurement, analysis, workforce focus, operations focus, and results</p> Signup and view all the answers

    What is the purpose of the ISO 9000 standards?

    <p>To encourage quality management procedures and detailed documentation</p> Signup and view all the answers

    What does the Malcolm Baldrige National Quality Award aim to promote?

    <p>TQM practices and quality management</p> Signup and view all the answers

    What are the different views of quality mentioned in the text?

    <p>Customer based, manufacturing based, and product based</p> Signup and view all the answers

    What does the ASQ define as the totality of features and characteristics of a product or service?

    <p>The ability to satisfy stated or implied needs</p> Signup and view all the answers

    What does the 2018 revision of ISO 9000 provide guidelines for?

    <p>Enhancing an organization’s ability to achieve sustained success</p> Signup and view all the answers

    What does the Flow of Activities Necessary to Achieve T Q M figure represent?

    <p>The process involved in implementing Total Quality Management (TQM)</p> Signup and view all the answers

    According to the text, what affects the entire organization from supplier to customer?

    <p>'Quality', or the lack of quality</p> Signup and view all the answers

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