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Operations Management Lesson 4

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Questions and Answers

What is the primary focus of post-operations in service establishments?

Quality assurance and profit management

Obtaining customer feedback to improve customer service (correct)

Storing finished products

Distributing and delivering finished products to customers

What is the primary goal of operational control?

To regulate day-to-day outputs relative to schedule, costs, and specifications of products (correct)

To prioritize the customer

To simplify processes

To invest in new technology

Which strategy is most effective in addressing problems?

Invest in new technology

Simplify processes

Address problems at their source (correct)

Prioritize the customer

What is the primary focus of operational supervision?

Managing the efficiency of employees (A) Signup and view all the answers

What is one way to improve operational supervision?

Investing in new technology (A) Signup and view all the answers

What is the primary function of customer service management?

to provide a system of responding to customer complaints, concerns, questions, and comments (C) Signup and view all the answers

What is the process of managing returned products efficiently while minimizing costs?

Returns management (A) Signup and view all the answers

What is the process of generating, filling, delivering, and providing service for customer's orders?

Order fulfillment (B) Signup and view all the answers

What is the process of forecasting, planning, and managing the demand for products and services?

Demand management (D) Signup and view all the answers

What is the process of obtaining, implementing, and managing manufacturing flexibility in the supply chain?

Manufacturing flow management (B) Signup and view all the answers

What is the step-by-step activity needed to create a product or a service?

Value chain (A) Signup and view all the answers

What is the primary focus of dispatching in operations management?

Giving direction to an overall production plan (A) Signup and view all the answers

What is the term for the process of planning and controlling the use of resources in an organization?

Operations management (B) Signup and view all the answers

What phase of the enterprise delivery system involves planning and programming the production of products or services?

Pre-operations (B) Signup and view all the answers

What is the main purpose of the enterprise delivery system?

To convert materials into finished products (C) Signup and view all the answers

What is a key activity involved in the pre-operations phase of the enterprise delivery system?

Recruiting and hiring people (C) Signup and view all the answers

What is a key activity involved in the operations phase of the enterprise delivery system?

Selecting, sourcing, and storing raw materials (B) Signup and view all the answers