Podcast
Questions and Answers
What is the primary focus of post-operations in service establishments?
What is the primary focus of post-operations in service establishments?
- Quality assurance and profit management
- Obtaining customer feedback to improve customer service (correct)
- Storing finished products
- Distributing and delivering finished products to customers
What is the primary goal of operational control?
What is the primary goal of operational control?
- To regulate day-to-day outputs relative to schedule, costs, and specifications of products (correct)
- To prioritize the customer
- To simplify processes
- To invest in new technology
Which strategy is most effective in addressing problems?
Which strategy is most effective in addressing problems?
- Invest in new technology
- Simplify processes
- Address problems at their source (correct)
- Prioritize the customer
What is the primary focus of operational supervision?
What is the primary focus of operational supervision?
What is one way to improve operational supervision?
What is one way to improve operational supervision?
What is the primary function of customer service management?
What is the primary function of customer service management?
What is the process of managing returned products efficiently while minimizing costs?
What is the process of managing returned products efficiently while minimizing costs?
What is the process of generating, filling, delivering, and providing service for customer's orders?
What is the process of generating, filling, delivering, and providing service for customer's orders?
What is the process of forecasting, planning, and managing the demand for products and services?
What is the process of forecasting, planning, and managing the demand for products and services?
What is the process of obtaining, implementing, and managing manufacturing flexibility in the supply chain?
What is the process of obtaining, implementing, and managing manufacturing flexibility in the supply chain?
What is the step-by-step activity needed to create a product or a service?
What is the step-by-step activity needed to create a product or a service?
What is the primary focus of dispatching in operations management?
What is the primary focus of dispatching in operations management?
What is the term for the process of planning and controlling the use of resources in an organization?
What is the term for the process of planning and controlling the use of resources in an organization?
What phase of the enterprise delivery system involves planning and programming the production of products or services?
What phase of the enterprise delivery system involves planning and programming the production of products or services?
What is the main purpose of the enterprise delivery system?
What is the main purpose of the enterprise delivery system?
What is a key activity involved in the pre-operations phase of the enterprise delivery system?
What is a key activity involved in the pre-operations phase of the enterprise delivery system?
What is a key activity involved in the operations phase of the enterprise delivery system?
What is a key activity involved in the operations phase of the enterprise delivery system?
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