Operations Management Lesson 4
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Questions and Answers

What is the primary focus of post-operations in service establishments?

  • Quality assurance and profit management
  • Obtaining customer feedback to improve customer service (correct)
  • Storing finished products
  • Distributing and delivering finished products to customers
  • What is the primary goal of operational control?

  • To regulate day-to-day outputs relative to schedule, costs, and specifications of products (correct)
  • To prioritize the customer
  • To simplify processes
  • To invest in new technology
  • Which strategy is most effective in addressing problems?

  • Invest in new technology
  • Simplify processes
  • Address problems at their source (correct)
  • Prioritize the customer
  • What is the primary focus of operational supervision?

    <p>Managing the efficiency of employees</p> Signup and view all the answers

    What is one way to improve operational supervision?

    <p>Investing in new technology</p> Signup and view all the answers

    What is the primary function of customer service management?

    <p>to provide a system of responding to customer complaints, concerns, questions, and comments</p> Signup and view all the answers

    What is the process of managing returned products efficiently while minimizing costs?

    <p>Returns management</p> Signup and view all the answers

    What is the process of generating, filling, delivering, and providing service for customer's orders?

    <p>Order fulfillment</p> Signup and view all the answers

    What is the process of forecasting, planning, and managing the demand for products and services?

    <p>Demand management</p> Signup and view all the answers

    What is the process of obtaining, implementing, and managing manufacturing flexibility in the supply chain?

    <p>Manufacturing flow management</p> Signup and view all the answers

    What is the step-by-step activity needed to create a product or a service?

    <p>Value chain</p> Signup and view all the answers

    What is the primary focus of dispatching in operations management?

    <p>Giving direction to an overall production plan</p> Signup and view all the answers

    What is the term for the process of planning and controlling the use of resources in an organization?

    <p>Operations management</p> Signup and view all the answers

    What phase of the enterprise delivery system involves planning and programming the production of products or services?

    <p>Pre-operations</p> Signup and view all the answers

    What is the main purpose of the enterprise delivery system?

    <p>To convert materials into finished products</p> Signup and view all the answers

    What is a key activity involved in the pre-operations phase of the enterprise delivery system?

    <p>Recruiting and hiring people</p> Signup and view all the answers

    What is a key activity involved in the operations phase of the enterprise delivery system?

    <p>Selecting, sourcing, and storing raw materials</p> Signup and view all the answers

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