17 Questions
What is the primary focus of post-operations in service establishments?
Obtaining customer feedback to improve customer service
What is the primary goal of operational control?
To regulate day-to-day outputs relative to schedule, costs, and specifications of products
Which strategy is most effective in addressing problems?
Address problems at their source
What is the primary focus of operational supervision?
Managing the efficiency of employees
What is one way to improve operational supervision?
Investing in new technology
What is the primary function of customer service management?
to provide a system of responding to customer complaints, concerns, questions, and comments
What is the process of managing returned products efficiently while minimizing costs?
Returns management
What is the process of generating, filling, delivering, and providing service for customer's orders?
Order fulfillment
What is the process of forecasting, planning, and managing the demand for products and services?
Demand management
What is the process of obtaining, implementing, and managing manufacturing flexibility in the supply chain?
Manufacturing flow management
What is the step-by-step activity needed to create a product or a service?
Value chain
What is the primary focus of dispatching in operations management?
Giving direction to an overall production plan
What is the term for the process of planning and controlling the use of resources in an organization?
Operations management
What phase of the enterprise delivery system involves planning and programming the production of products or services?
Pre-operations
What is the main purpose of the enterprise delivery system?
To convert materials into finished products
What is a key activity involved in the pre-operations phase of the enterprise delivery system?
Recruiting and hiring people
What is a key activity involved in the operations phase of the enterprise delivery system?
Selecting, sourcing, and storing raw materials
Learn about the basics of operations management, including scheduling and dispatching, to improve efficiency in an organization. Understand the administration of business operations and resource utilization.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
