Operations Management Introductory Quiz

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Questions and Answers

What book is recommended for the Operations Management course?

Operations Management (McGraw-Hill Series in Operations and Decision Sciences) - William J. Stevenson
Operations Management: Theory and Practice - Mahadevan
Operations Management for Competitive Advantage – 15th Edition - Richard B. Chase - F. Robert Jacobs - Nicholas J. Aquilano (correct)
Principles of Operations Management - Jay Heizer, Barry Render

How did Progressive Insurance Company out-operate its competitors?

By acquiring smaller insurance companies
By aggressive marketing campaigns and celebrity endorsements
By expanding into multiple business sectors
By offering lower prices and better services through innovations in operations (correct)

In which year did Progressive Insurance Company achieve a sales revenue of $9.5B?

1990
1995
2000
2005 (correct)

What did Progressive Insurance Company do in 1990?

It went global (C) Signup and view all the answers

What was a key factor in Progressive Insurance Company's success according to the text?

Innovations in operations, new and better ways of doing day-to-day activities (B) Signup and view all the answers

What is a recommended book for the Operations Management course?

Operations Management for Competitive Advantage – 15th Edition - Richard B. Chase - F. Robert Jacobs - Nicholas J. Aquilano (A) Signup and view all the answers