Career Goals at Progressive

Questions and Answers

Why do you want to work at Progressive?

I am looking for a career with growth opportunities and would like to be part of a culture that values employees and customers equally.

Name a time you had to deliver bad news to a customer and what was the result?

I informed a patient that her coverage request was denied, but provided her with a list of covered alternatives, which de-escalated the situation.

What is an example of unethical behavior in the workplace?

Using mobile phones for non-work-related activities despite clear policy prohibitions.

What is the most complex part of your job and how do you handle it on a daily basis?

The answer to this question is missing. Signup and view all the answers

Explain a time where a customer was angry and what did you do to fix the situation?

I helped an irate member get her medication by researching the issue and setting up a vacation supply override. Signup and view all the answers

Explain a time you went through a drastic change at work and how did you handle it?

I adapted quickly to a new pharmacy role by thoroughly studying the provided training materials. Signup and view all the answers

Name a time you made a bad decision and what did you do to fix it?

I mistakenly informed a customer that a coupon was valid in-store. I called her back to apologize and clarify the correct information. Signup and view all the answers

Study Notes

Working at Progressive

Seeking a career with growth opportunities; appreciation for company culture that values employee care as much as customer service.
Positive employee reviews on platforms like Indeed and Glassdoor highlight diversity, advancement potential, and overall satisfaction.

Delivering Bad News to a Customer

Encountered a denied coverage determination for a patient's diabetic medication while managing member callbacks.
After explaining the denial, provided a list of covered alternatives, resulting in de-escalation of the patient’s initial upset.

Addressing Unethical Behavior

Cell phone usage is restricted to music only in the current department, with strict enforcement to avoid further penalties.
Reported a coworker engaged in prohibited phone activity to management to protect department privileges and prevent jeopardizing supervisors' compliance with HIPAA laws.

Handling Job Complexity

Current definition missing; to be elaborated on based on personal experiences with complex tasks at work.

Managing an Angry Customer

Resolved an angry member’s issue stemming from rejected pharmacy claims, clarifying that early refill attempts caused the rejections.
Arranged a vacation supply override to ensure the member received medication timely, resulting in gratitude and positive feedback.

Navigating Drastic Work Changes

Selected to test a new pharmacy customer service role during open enrollment; had only three days to train on new systems.
Successfully transitioned to the new role by thoroughly studying training materials, leading to high quality assurance scores.

Rectifying a Bad Decision

Incorrectly advised a customer that an online promotion coupon could be used in stores without confirming the policy.
After realizing the mistake while placing an order, proactively called the affected customer to correct the misinformation and ensure transparency moving forward.

Description

This quiz explores the reasons to work at Progressive Insurance, focusing on company culture, growth opportunities, and employee satisfaction. Understand how the diverse environment at Progressive can contribute to your career ambitions.