Operations Management Decisions
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Questions and Answers

In what year did the first Hard Rock Cafe open?

  • 1971 (correct)
  • 1970
  • 1972
  • 1973

    • What is one of the essential functions of an organization besides production/operations?

  • Human Resources
  • Information Technology
  • Marketing (correct)
  • Research and Development

    • What is the primary role of operations management?

  • To oversee the organization's marketing efforts
  • To manage the financial aspects of an organization
  • To handle customer complaints
  • To create value in the form of goods and services (correct)

    • What is one reason to study operations management?

    <p>To understand how goods and services are produced</p> Signup and view all the answers

    What is the name of the restaurant chain mentioned in the text?

    <p>Hard Rock Cafe</p> Signup and view all the answers

    How many restaurants does Hard Rock Cafe have in over 40 countries?

    <p>129</p> Signup and view all the answers

    What is one of the reasons operations management is important?

    <p>It is a costly part of an organization</p> Signup and view all the answers

    What is one of the critical decisions related to scheduling?

    <p>Which jobs do we perform next?</p> Signup and view all the answers

    What is the term for the activities that create value in the form of goods and services?

    <p>Operations management</p> Signup and view all the answers

    What is another critical decision related to scheduling?

    <p>Are we better off keeping people on the payroll during slowdowns?</p> Signup and view all the answers

    In what area of operations management does the decision of 'when do we re-order?' fall?

    <p>Inventory, material requirements planning, and JIT</p> Signup and view all the answers

    What is not directly related to scheduling or inventory management?

    <p>How do we provide a reasonable work environment?</p> Signup and view all the answers

    Which of the following is not one of the critical decisions related to intermediate and short-term scheduling?

    <p>How do we integrate our suppliers into our strategy?</p> Signup and view all the answers

    What is one of the critical decisions related to intermediate and short-term scheduling?

    <p>Which jobs do we perform next?</p> Signup and view all the answers

    In what area of operations management does the decision of 'which jobs do we perform next?' fall?

    <p>Intermediate and short-term scheduling</p> Signup and view all the answers

    What is related to determining the optimal staffing levels during different periods?

    <p>Are we better off keeping people on the payroll during slowdowns?</p> Signup and view all the answers

    What is one of the basic management functions?

    <p>Planning</p> Signup and view all the answers

    Which of the following is a critical decision area in operations management?

    <p>Human resources and job design</p> Signup and view all the answers

    What is one of the key questions in managing quality?

    <p>How do we define quality?</p> Signup and view all the answers

    What is the primary concern in process and capacity design?

    <p>What equipment and technology is necessary for these processes?</p> Signup and view all the answers

    Which of the following is not one of the ten critical decision areas in operations management?

    <p>Financial management</p> Signup and view all the answers

    What is the focus of Chapter 13 in the textbook?

    <p>Scheduling</p> Signup and view all the answers

    What is the primary concern in location strategy?

    <p>Where should we put the facility?</p> Signup and view all the answers

    How many critical decision areas are there in operations management?

    <p>10</p> Signup and view all the answers

    Study Notes

    Critical Decisions in Operations Management

    • There are 10 critical decisions in operations management
    • These decisions are categorized into 10 areas: design of goods and services, managing quality, process and capacity design, location strategy, layout strategy, human resources and job design, supply-chain management, inventory, MRP, JIT, and maintenance

    Operations Management Functions

    • Planning, organizing, staffing, leading, and controlling are the basic management functions
    • Operations managers perform these functions to create value in the form of goods and services

    What is Operations Management?

    • Operations management (OM) is the set of activities that create value in the form of goods and services by transforming inputs into outputs
    • Production is the creation of goods and services

    Importance of Operations Management

    • OM is one of the three major functions of any organization, along with marketing and finance/accounting
    • Understanding OM helps us know how goods and services are produced and how operations managers work
    • OM is a costly part of an organization, so it's essential to study and understand it

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    Description

    Learn about the crucial decisions involved in operations management, including location, layout, and human resources. Understand the factors to consider when making these decisions.

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