Podcast
Questions and Answers
In what year did the first Hard Rock Cafe open?
In what year did the first Hard Rock Cafe open?
- 1971 (correct)
- 1970
- 1972
- 1973
What is one of the essential functions of an organization besides production/operations?
What is one of the essential functions of an organization besides production/operations?
- Human Resources
- Information Technology
- Marketing (correct)
- Research and Development
What is the primary role of operations management?
What is the primary role of operations management?
- To oversee the organization's marketing efforts
- To manage the financial aspects of an organization
- To handle customer complaints
- To create value in the form of goods and services (correct)
What is one reason to study operations management?
What is one reason to study operations management?
What is the name of the restaurant chain mentioned in the text?
What is the name of the restaurant chain mentioned in the text?
How many restaurants does Hard Rock Cafe have in over 40 countries?
How many restaurants does Hard Rock Cafe have in over 40 countries?
What is one of the reasons operations management is important?
What is one of the reasons operations management is important?
What is one of the critical decisions related to scheduling?
What is one of the critical decisions related to scheduling?
What is the term for the activities that create value in the form of goods and services?
What is the term for the activities that create value in the form of goods and services?
What is another critical decision related to scheduling?
What is another critical decision related to scheduling?
In what area of operations management does the decision of 'when do we re-order?' fall?
In what area of operations management does the decision of 'when do we re-order?' fall?
What is not directly related to scheduling or inventory management?
What is not directly related to scheduling or inventory management?
Which of the following is not one of the critical decisions related to intermediate and short-term scheduling?
Which of the following is not one of the critical decisions related to intermediate and short-term scheduling?
What is one of the critical decisions related to intermediate and short-term scheduling?
What is one of the critical decisions related to intermediate and short-term scheduling?
In what area of operations management does the decision of 'which jobs do we perform next?' fall?
In what area of operations management does the decision of 'which jobs do we perform next?' fall?
What is related to determining the optimal staffing levels during different periods?
What is related to determining the optimal staffing levels during different periods?
What is one of the basic management functions?
What is one of the basic management functions?
Which of the following is a critical decision area in operations management?
Which of the following is a critical decision area in operations management?
What is one of the key questions in managing quality?
What is one of the key questions in managing quality?
What is the primary concern in process and capacity design?
What is the primary concern in process and capacity design?
Which of the following is not one of the ten critical decision areas in operations management?
Which of the following is not one of the ten critical decision areas in operations management?
What is the focus of Chapter 13 in the textbook?
What is the focus of Chapter 13 in the textbook?
What is the primary concern in location strategy?
What is the primary concern in location strategy?
How many critical decision areas are there in operations management?
How many critical decision areas are there in operations management?
Study Notes
Critical Decisions in Operations Management
- There are 10 critical decisions in operations management
- These decisions are categorized into 10 areas: design of goods and services, managing quality, process and capacity design, location strategy, layout strategy, human resources and job design, supply-chain management, inventory, MRP, JIT, and maintenance
Operations Management Functions
- Planning, organizing, staffing, leading, and controlling are the basic management functions
- Operations managers perform these functions to create value in the form of goods and services
What is Operations Management?
- Operations management (OM) is the set of activities that create value in the form of goods and services by transforming inputs into outputs
- Production is the creation of goods and services
Importance of Operations Management
- OM is one of the three major functions of any organization, along with marketing and finance/accounting
- Understanding OM helps us know how goods and services are produced and how operations managers work
- OM is a costly part of an organization, so it's essential to study and understand it
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Description
Learn about the crucial decisions involved in operations management, including location, layout, and human resources. Understand the factors to consider when making these decisions.
