24 Questions
In what year did the first Hard Rock Cafe open?
1971
What is one of the essential functions of an organization besides production/operations?
Marketing
What is the primary role of operations management?
To create value in the form of goods and services
What is one reason to study operations management?
To understand how goods and services are produced
What is the name of the restaurant chain mentioned in the text?
Hard Rock Cafe
How many restaurants does Hard Rock Cafe have in over 40 countries?
129
What is one of the reasons operations management is important?
It is a costly part of an organization
What is one of the critical decisions related to scheduling?
Which jobs do we perform next?
What is the term for the activities that create value in the form of goods and services?
Operations management
What is another critical decision related to scheduling?
Are we better off keeping people on the payroll during slowdowns?
In what area of operations management does the decision of 'when do we re-order?' fall?
Inventory, material requirements planning, and JIT
What is not directly related to scheduling or inventory management?
How do we provide a reasonable work environment?
Which of the following is not one of the critical decisions related to intermediate and short-term scheduling?
How do we integrate our suppliers into our strategy?
What is one of the critical decisions related to intermediate and short-term scheduling?
Which jobs do we perform next?
In what area of operations management does the decision of 'which jobs do we perform next?' fall?
Intermediate and short-term scheduling
What is related to determining the optimal staffing levels during different periods?
Are we better off keeping people on the payroll during slowdowns?
What is one of the basic management functions?
Planning
Which of the following is a critical decision area in operations management?
Human resources and job design
What is one of the key questions in managing quality?
How do we define quality?
What is the primary concern in process and capacity design?
What equipment and technology is necessary for these processes?
Which of the following is not one of the ten critical decision areas in operations management?
Financial management
What is the focus of Chapter 13 in the textbook?
Scheduling
What is the primary concern in location strategy?
Where should we put the facility?
How many critical decision areas are there in operations management?
10
Study Notes
Critical Decisions in Operations Management
- There are 10 critical decisions in operations management
- These decisions are categorized into 10 areas: design of goods and services, managing quality, process and capacity design, location strategy, layout strategy, human resources and job design, supply-chain management, inventory, MRP, JIT, and maintenance
Operations Management Functions
- Planning, organizing, staffing, leading, and controlling are the basic management functions
- Operations managers perform these functions to create value in the form of goods and services
What is Operations Management?
- Operations management (OM) is the set of activities that create value in the form of goods and services by transforming inputs into outputs
- Production is the creation of goods and services
Importance of Operations Management
- OM is one of the three major functions of any organization, along with marketing and finance/accounting
- Understanding OM helps us know how goods and services are produced and how operations managers work
- OM is a costly part of an organization, so it's essential to study and understand it
Learn about the crucial decisions involved in operations management, including location, layout, and human resources. Understand the factors to consider when making these decisions.
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