Operations Management Chapter 1 Quiz

What is the primary responsibility of the operations function in an organization?

What does operations management use to efficiently assemble products according to the text?

What is one of the areas where operations management has had to adjust its activities due to changing process technologies?

What is described as one of the effects of rapidly changing process technologies on operations management?

What has become increasingly risky due to some markets becoming more global while being constrained by regulation according to the text?

According to the text, what does operations management use to appropriately create output that fulfills defined market requirements?

What is the term used to describe processes that have little or no direct contact with customers but support the front office?

Which characteristic of services makes it difficult to standardize?

What is the term used to describe the involvement of customers in the design of a product or service?

What does SIPOC stand for in the context of process formalization?

What term describes the process where operations once considered themselves exclusively producers of products are becoming more service conscious?

Which type of resources are treated, transformed, or converted in the operations process?

What characteristic of services refers to their production and consumption being simultaneous?

What are the three core functions of any organization mentioned in the text?

What does operations management use to efficiently assemble products that satisfy current customer demands?

What are some of the areas where operations management has had to adjust its activities due to changing process technologies?

What is the term used to describe the involvement of customers in the design of a product or service?

What characteristic of services makes it difficult to standardize?

What is one of the effects of rapidly changing process technologies on operations management?

What are the two types of resources that form the building block of operations?

What is the term used to describe the involvement of customers in the design of a product or service?

What term describes the processes that interact with customers in an organization?

What is the term used to describe the resources that are treated, transformed, or converted in the operations process?

What is the characteristic of services that makes it difficult to standardize?

What is the method of formalizing a process at a relatively general level, involving suppliers, inputs, process, output, and customers?

What is the term used to describe the processes that have little or no direct contact with customers but support the front office?

What is the term used to describe the difficulty in defining the boundary of the less tangible element of services?

What is the term used to describe the production of a pre-designed offering in operations?

What term describes the shift of operations from exclusively producing products to becoming more service-conscious?