Operations Management Chapter 1 Quiz

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What is the primary responsibility of the operations function in an organization?

Positioning and communicating the organization's services to the market

Using machines to efficiently assemble products

Developing new and modified services

Creating and delivering the product (correct)

What does operations management use to efficiently assemble products according to the text?

Communication and marketing strategies

Only machines

Knowledge, people, and resources (correct)

Suppliers and global supply markets

What is one of the areas where operations management has had to adjust its activities due to changing process technologies?

Using machines to efficiently assemble products

Developing new and modified services

Coping with new sourcing options in globalized supply markets (correct)

Positioning and communicating the organization's services to the market

What is described as one of the effects of rapidly changing process technologies on operations management?

Difficulty in predicting the exact effects Signup and view all the answers

What has become increasingly risky due to some markets becoming more global while being constrained by regulation according to the text?

Supply chains Signup and view all the answers

According to the text, what does operations management use to appropriately create output that fulfills defined market requirements?

Knowledge, people, and resources Signup and view all the answers

What is the term used to describe processes that have little or no direct contact with customers but support the front office?

Back-office operations Signup and view all the answers

Which characteristic of services makes it difficult to standardize?

Heterogeneity Signup and view all the answers

What is the term used to describe the involvement of customers in the design of a product or service?

Co-creation Signup and view all the answers

What does SIPOC stand for in the context of process formalization?

Suppliers, Inputs, Process, Output, and Customers Signup and view all the answers

What term describes the process where operations once considered themselves exclusively producers of products are becoming more service conscious?

Servitisation Signup and view all the answers

Which type of resources are treated, transformed, or converted in the operations process?

Transformed resources Signup and view all the answers

What characteristic of services refers to their production and consumption being simultaneous?

Inseparability Signup and view all the answers

What are the three core functions of any organization mentioned in the text?

The marking function, the product/service development function, and the operations function Signup and view all the answers

What does operations management use to efficiently assemble products that satisfy current customer demands?

Machines, knowledge, people, resources, and staff knowledge and experience Signup and view all the answers

What are some of the areas where operations management has had to adjust its activities due to changing process technologies?

New technologies and supply arrangements Signup and view all the answers

What is the term used to describe the involvement of customers in the design of a product or service?

Customer involvement in co-creation Signup and view all the answers

What characteristic of services makes it difficult to standardize?

Simultaneity of production and consumption Signup and view all the answers

What is one of the effects of rapidly changing process technologies on operations management?

Difficulty in predicting the exact effects of new technologies Signup and view all the answers

What are the two types of resources that form the building block of operations?

Facilities and staff Signup and view all the answers

What is the term used to describe the involvement of customers in the design of a product or service?

Co-creation Signup and view all the answers

What term describes the processes that interact with customers in an organization?

Front office operations Signup and view all the answers

What is the term used to describe the resources that are treated, transformed, or converted in the operations process?

Transformed resources Signup and view all the answers

What is the characteristic of services that makes it difficult to standardize?

Heterogeneity Signup and view all the answers

What is the method of formalizing a process at a relatively general level, involving suppliers, inputs, process, output, and customers?

SIPOC analysis Signup and view all the answers

What is the term used to describe the processes that have little or no direct contact with customers but support the front office?

Back-office operations Signup and view all the answers

What is the term used to describe the difficulty in defining the boundary of the less tangible element of services?

Intangibility Signup and view all the answers

What is the term used to describe the production of a pre-designed offering in operations?

Co-production Signup and view all the answers

What term describes the shift of operations from exclusively producing products to becoming more service-conscious?

Servitisation Signup and view all the answers

Operations Management Chapter 1 Quiz

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Questions and Answers

What is the primary responsibility of the operations function in an organization?

What does operations management use to efficiently assemble products according to the text?

What is one of the areas where operations management has had to adjust its activities due to changing process technologies?

What is described as one of the effects of rapidly changing process technologies on operations management?

What has become increasingly risky due to some markets becoming more global while being constrained by regulation according to the text?

According to the text, what does operations management use to appropriately create output that fulfills defined market requirements?

What is the term used to describe processes that have little or no direct contact with customers but support the front office?

Which characteristic of services makes it difficult to standardize?

What is the term used to describe the involvement of customers in the design of a product or service?

What does SIPOC stand for in the context of process formalization?

What term describes the process where operations once considered themselves exclusively producers of products are becoming more service conscious?

Which type of resources are treated, transformed, or converted in the operations process?

What characteristic of services refers to their production and consumption being simultaneous?

What are the three core functions of any organization mentioned in the text?

What does operations management use to efficiently assemble products that satisfy current customer demands?

What are some of the areas where operations management has had to adjust its activities due to changing process technologies?

What is the term used to describe the involvement of customers in the design of a product or service?

What characteristic of services makes it difficult to standardize?

What is one of the effects of rapidly changing process technologies on operations management?

What are the two types of resources that form the building block of operations?

What is the term used to describe the involvement of customers in the design of a product or service?

What term describes the processes that interact with customers in an organization?

What is the term used to describe the resources that are treated, transformed, or converted in the operations process?

What is the characteristic of services that makes it difficult to standardize?

What is the method of formalizing a process at a relatively general level, involving suppliers, inputs, process, output, and customers?

What is the term used to describe the processes that have little or no direct contact with customers but support the front office?

What is the term used to describe the difficulty in defining the boundary of the less tangible element of services?

What is the term used to describe the production of a pre-designed offering in operations?

What term describes the shift of operations from exclusively producing products to becoming more service-conscious?

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