10 Questions
Which of the following was a significant development during World War II that influenced operation management?
The development of linear programming and queuing theory
What is the primary goal of production?
To meet the demands of consumers and generate revenue
Which of the following approaches emphasizes continuous improvement, employee empowerment, and the elimination of non-value-added activities?
Total quality management (TQM)
Which of the following is an example of an intangible product in the service industry?
Financial advice
What is a key trend that has influenced operation management in recent years?
The rise of globalization and e-commerce
What was the primary focus of operation management during the Industrial Revolution?
Systematic planning and control of production activities
Who is considered the father of scientific management and introduced scientific methods to improve efficiency and productivity?
Frederick Taylor
What was the significant contribution of the Hawthorne studies in the development of operation management?
Emphasizing the importance of worker motivation and social factors
When did operation management emerge as a distinct discipline?
Operation management did not exist as a distinct discipline until recently
Which of the following factors have driven the evolution of operation management over the years?
Both technological advancements and changing customer demands
Explore the historical development of operation management in this quiz, focusing on the evolution driven by factors like technological advancements, globalization, and changing customer demands.
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