Operations and Production Quiz

Operations Management

• Production of goods and services for customers is described by the term "operations".

Focus of Operations

• The main focus of operations is to manage the process of producing and distributing goods and services.

Examples of Operations

• An example of an operation in the service industry is a hospital providing healthcare services.
• An example of a service operation is a restaurant serving food.

Service Operations vs Goods Operations

• The main difference between service operations and goods operations is that service operations focus on intangible products, while goods operations focus on tangible products.

Role of Operations Managers

• The role of operations (production) managers is to oversee the production of goods and services.

Make-to-Order Operations

• Make-to-order operations involve producing goods or services only when they are ordered by customers.

Focus of Operations Management

• The main focus of operations (production) management is to plan, organize, and supervise the production of goods and services.

Sales Promotion

• The purpose of sales promotion is to stimulate sales and increase demand for a product.

Examples of Sales Promotion

• Examples of sales promotion include premiums, coupons, and package inserts.

Public Relations

• The aim of public relations efforts is to build goodwill and favorable attitudes in the minds of the public toward the organization and its products.
• Public relations efforts involve communication directed at building relationships with the public.