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Questions and Answers
The Motor Vehicle Dealers Act (MVDA) is a federal law that governs the retail automotive industry in Ontario.
The Motor Vehicle Dealers Act (MVDA) is a federal law that governs the retail automotive industry in Ontario.
False
Which THREE of the following does the Ontario Motor Vehicle Industry Council (OMVIC) do?
Which THREE of the following does the Ontario Motor Vehicle Industry Council (OMVIC) do?
Which of the following is required to be included in an advertisement showing the price of a vehicle for sale, if the price is shown?
Which of the following is required to be included in an advertisement showing the price of a vehicle for sale, if the price is shown?
Which of the following statements is TRUE about a used vehicle being sold “as-is”?
Which of the following statements is TRUE about a used vehicle being sold “as-is”?
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A dealer must disclose in writing when a motor vehicle had damage from a collision or other incident that cost how much or more?
A dealer must disclose in writing when a motor vehicle had damage from a collision or other incident that cost how much or more?
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A dealer must give the customer all of the following information when they sell a vehicle to another registered dealer EXCEPT:
A dealer must give the customer all of the following information when they sell a vehicle to another registered dealer EXCEPT:
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If a customer cancels a contract after signing it and before delivery of the vehicle, the dealer is not legally required to return the customer's deposit.
If a customer cancels a contract after signing it and before delivery of the vehicle, the dealer is not legally required to return the customer's deposit.
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A dealer can refuse to give a customer their old part back after it has been removed and replaced during a repair.
A dealer can refuse to give a customer their old part back after it has been removed and replaced during a repair.
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A dealer is required by law to give the customer a 90 day or 5,000 km warranty on any replacement parts.
A dealer is required by law to give the customer a 90 day or 5,000 km warranty on any replacement parts.
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A dealer must provide a customer with a written estimate for repairs unless the customer specifically waives this right.
A dealer must provide a customer with a written estimate for repairs unless the customer specifically waives this right.
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If a dealer is selling a vehicle as-is, they can give a customer a Safety Standards Certificate.
If a dealer is selling a vehicle as-is, they can give a customer a Safety Standards Certificate.
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A vehicle must be branded as either “irreparable”, “salvage”, “rebuilt” or “none” before it can be sold in Ontario.
A vehicle must be branded as either “irreparable”, “salvage”, “rebuilt” or “none” before it can be sold in Ontario.
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Dealers are not legally required to check for liens against vehicles they are selling.
Dealers are not legally required to check for liens against vehicles they are selling.
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What does the acronym “CAMVAP” stand for?
What does the acronym “CAMVAP” stand for?
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Dealers can only use dealer plates on vehicles that they own and are part of their inventory for sale.
Dealers can only use dealer plates on vehicles that they own and are part of their inventory for sale.
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A dealer can drive a vehicle with dealer plates for personal reasons.
A dealer can drive a vehicle with dealer plates for personal reasons.
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What is one of the main purposes of a Used Vehicle Information Package (UVIP)?
What is one of the main purposes of a Used Vehicle Information Package (UVIP)?
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A dealer is required to provide a UVIP to all buyers.
A dealer is required to provide a UVIP to all buyers.
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A Safety Standards Certificate (SSC) is a guarantee that the vehicle has been repaired properly and is roadworthy.
A Safety Standards Certificate (SSC) is a guarantee that the vehicle has been repaired properly and is roadworthy.
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A retailer who is not a registered dealer can buy vehicles at a wholesale auction.
A retailer who is not a registered dealer can buy vehicles at a wholesale auction.
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The Motor Vehicle Dealers Compensation Fund protects consumers when a dealer goes out of business and a customer cannot get their deposit back.
The Motor Vehicle Dealers Compensation Fund protects consumers when a dealer goes out of business and a customer cannot get their deposit back.
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Study Notes
OMVIC Certification Course - Student Manual
- This student manual is for the Automotive Certification Course, offered by the Automotive Business School of Canada at Georgian College, in collaboration with OMVIC
- The course is mandatory for all new dealers and salespeople in Ontario
- The manual covers 18 chapters with review questions at the end of each
- Different question types are used, including multiple choice, true-false, and fill-in-the-blank
- The manual contains a disclaimer stating it is not legal advice, and students should consult a lawyer for legal advice regarding Ontario laws and regulations
- The manual includes the Motor Vehicle Dealers Act, 2002, the Consumer Protection Act, 2002, and other relevant laws
- The course provides 12 weeks to complete the course material and pass a test with a minimum 75%
- Registration in this course does not automatically register you with OMVIC
- "C.A.L.E. - Certified in Automotive Law and Ethics” designation is given to those who pass (along with a certification letter and pin)
- The course is designed to build trust and strengthen the credibility of automotive dealers and salespeople in the eyes of consumers
Automotive Regulations in Ontario
- The Ontario Motor Vehicle Dealers Act (MVDA) is the law that governs the retail automotive industry in Ontario
- The Ontario Motor Vehicle Industry Council (OMVIC) is responsible for enforcing the MVDA
- OMVIC is responsible for dealer registration, inspecting dealers, investigating consumer complaints, educating dealers and salespeople, and disciplining those who don't comply with regulations
- OMVIC has a Transaction Fee Program to help cover the costs of their responsibilities
- The dealer must pay the transaction fee per vehicle sold in Ontario
- Dealers are not allowed to make false, misleading or deceptive statements in any advertisement, circular, pamphlet or material
- OMVIC can issue an advertising order, requiring the dealer to stop the advertisement and retract (take back) the information or publish a correction
- The Ontario government has a Licence Appeal Tribunal (LAT) that can review OMVIC proposals to refuse, suspend, or revoke registrations
- There are designated classes of dealers (General Dealer; New and Used Subclasses; Used Subclass; Broker; Wholesaler; Exporter; Outside Ontario Dealer; Lease Finance Dealer; Fleet Lessor; Commercial Lessor; Short-Term Lessor)
Specific Topics Covered in the Student Manual
- Introduction to the course (Chapter 1)
- Dealer premises and records (Chapter 3)
- Contract requirements (Chapter 4)- new, used vehicles, leases, trade-ins, and consignment sales
- Retail disclosure requirements (Chapter 5)
- Rescission – cancelling a contract if a dealer doesn’t make disclosures (Chapter 6)
- Wholesale disclosures (Chapter 7)
- Disclosure in advertising (Chapter 8)
- Extended warranties and service plans (Chapter 9)
- Enforcing the MVDA (Chapter 10)
- Avoiding curbsiders (Chapter 11)
- Motor Vehicle Dealers Compensation Fund (Chapter 12)
- Consumer Protection Act (CPA) (Chapter 13)
- Sale of Goods Act (Chapter 16)
- Code of Ethics Regulations (Chapter 17)
- A variety of topics (Chapter 18)
Disclaimer
- The information in the manual is not legal advice. Users should consult a lawyer for legal advice.
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Description
This quiz is designed for students taking the OMVIC Certification Course at Georgian College. It covers essential information from the student manual, including the Motor Vehicle Dealers Act and the Consumer Protection Act. Prepare to test your knowledge with various question types from the course material.
