Technical Support Teams and Responsibilities
3 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What type of teams are part of the technical support team?

  • Tier 1, Tier 2 and Product Support Engineering (correct)
  • Tier 1, Tier 2 and Business Support Engineering
  • Tier 1, Tier 2 and Customer Support Engineering
  • Tier 1, Tier 2 and Technical Support Engineering

    • What kind of support does the technical support team offer?

  • Phone, chat and web support (correct)
  • Phone, email and web support
  • Phone, chat and email support
  • Phone, chat and text support

    • What are some of the tasks of the support leadership teams?

  • Troubleshooting, queue management and customer relationship building
  • Troubleshooting, data analysis and customer relationship building (correct)
  • Troubleshooting, queue management and data analysis
  • Troubleshooting, queue management and team building

    • More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser