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Questions and Answers
What type of teams are part of the technical support team?
What type of teams are part of the technical support team?
- Tier 1, Tier 2 and Product Support Engineering (correct)
- Tier 1, Tier 2 and Business Support Engineering
- Tier 1, Tier 2 and Customer Support Engineering
- Tier 1, Tier 2 and Technical Support Engineering
What kind of support does the technical support team offer?
What kind of support does the technical support team offer?
- Phone, chat and web support (correct)
- Phone, email and web support
- Phone, chat and email support
- Phone, chat and text support
What are some of the tasks of the support leadership teams?
What are some of the tasks of the support leadership teams?
- Troubleshooting, queue management and customer relationship building
- Troubleshooting, data analysis and customer relationship building (correct)
- Troubleshooting, queue management and data analysis
- Troubleshooting, queue management and team building
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