Technical Support Fundamentals Quiz

<p>Ensuring computers can communicate with each other</p> Signup and view all the answers

<p>The ability to use computers and the Internet</p> Signup and view all the answers

<p>The entire range of jobs and resources related to computing technologies</p> Signup and view all the answers

<p>Because technology is useless without people</p> Signup and view all the answers

<p>All of the above</p> Signup and view all the answers

<p>All of the above</p> Signup and view all the answers

<p>False</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>False</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>False</p> Signup and view all the answers

<p>False</p> Signup and view all the answers

<p>False</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>False</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>True</p> Signup and view all the answers

<p>Network engineers = Ensure computers can communicate with each other Hardware technicians = Replace and repair components Desktop support personnel = Make sure that end users can use their software properly IT pioneers = Inspire a new generation in the IT field</p> Signup and view all the answers

<p>Information technology = The use of digital technology like computers and the Internet to store and process data Digital divide = The growing skills gap between those with digital literacy skills and those without Digital literacy skills = Skills necessary for day to day living, like finding a job, getting an education, and looking up health information IT support work = Helping people solve meaningful problems by using technology</p> Signup and view all the answers

<p>Education = IT helps in collaboration, sharing, and creating information Medicine = IT helps in storing and processing medical data Construction = IT helps in design and project management Entertainment = IT helps in creating and sharing content</p> Signup and view all the answers

<p>IT skills = Becoming necessary for day to day living Access to IT = People and organizations without it are at a disadvantage Digital divide = People without digital literacy skills are falling behind IT industry = The entire scope of all the jobs and resources that are related to computing technologies</p> Signup and view all the answers

<p>Overcoming the digital divide = Understanding socio-economic factors that shape our experience Bridging the digital divide = Helping others confront and understand their experiences Getting into IT = Serving those in your communities and organizations Bringing diverse backgrounds into IT = Creating opportunities and breakthroughs in the industry</p> Signup and view all the answers

<p>No Internet access = Communities may lack digital literacy skills Cannot afford a fast computer = May have to use one at school or library Lack of digital literacy skills = Falling behind in the digital divide Lack of access to IT = At a disadvantage in modern society</p> Signup and view all the answers

<p>IT's influence = Seen in education, medicine, journalism, construction, transportation, entertainment, etc. IT's heart and soul = People who use technology and make sense of the information IT's role = Changing the world through collaboration, sharing, and creation IT's necessity = Skills are becoming necessary for day to day living</p> Signup and view all the answers

<p>People = The heart and soul of IT support work Technology = Used in IT to store and process data Information = Processed into useful information by IT Digital divide = A growing skills gap addressed by IT</p> Signup and view all the answers

<p>Digital divide = Increasing digital literacy skills Lack of access to IT = Promoting affordable and accessible technology Lack of digital literacy skills = Providing education and training Socio-economic factors = Understanding and confronting their impact on IT access</p> Signup and view all the answers

<p>Communities = Served by those getting into IT Organizations = Benefit from IT in their operations Education = IT skills are becoming necessary for it Healthcare = IT is used for looking up health information</p> Signup and view all the answers