39 Questions
What is the main purpose of IT support work?
Solving meaningful problems using technology
What is the digital divide?
The gap between people who have digital literacy skills and those who don't
Why is IT considered a vital tool in modern society?
All of the above
What is the role of network engineers in IT?
Ensuring computers can communicate with each other
What does the term 'digital literacy skills' refer to?
The ability to use computers and the Internet
What is the scope of the IT industry?
The entire range of jobs and resources related to computing technologies
Why is IT support work about the people?
Because technology is useless without people
What are some industries where IT has an influence?
All of the above
What is the disadvantage of not having access to IT?
All of the above
True or false: IT is solely about building computers and using the Internet.
False
True or false: IT helps people solve meaningful problems by using technology.
True
True or false: IT skills are becoming less necessary for day-to-day living.
False
True or false: The digital divide refers to the growing skills gap in IT.
True
True or false: Overcoming the digital divide involves understanding socio-economic factors.
True
True or false: Bridging the digital divide requires the help of people from diverse backgrounds.
True
True or false: IT support work is primarily focused on hardware repair.
False
True or false: IT is only relevant in a few specific industries.
False
True or false: Access to IT is not important for organizations and individuals.
False
True or false: IT has the potential to inspire a new generation of pioneers.
True
True or false: Kevin Limehouse works as a support specialist for platforms building Doubleclick at Google.
True
True or false: Kevin Limehouse became the de facto IT support for his entire family when he was 12 or 13 years old.
True
True or false: Kevin Limehouse's parents grew up in small rural towns in South Carolina.
True
True or false: Kevin Limehouse studied computer science at university.
True
True or false: Kevin Limehouse graduated school during the 2007 and 2009 recession.
True
True or false: Kevin Limehouse has been working in IT for five years.
False
True or false: Kevin Limehouse's current role is to support specialists.
True
True or false: Kevin Limehouse provides technical and building support to Google sales teams.
True
True or false: Information technology has completely transformed your life in ways that you may not even realize.
True
True or false: Kevin Limehouse works primarily with users to solve their IT issues.
True
Match the following IT roles with their responsibilities:
Network engineers = Ensure computers can communicate with each other Hardware technicians = Replace and repair components Desktop support personnel = Make sure that end users can use their software properly IT pioneers = Inspire a new generation in the IT field
Match the following terms with their definitions:
Information technology = The use of digital technology like computers and the Internet to store and process data Digital divide = The growing skills gap between those with digital literacy skills and those without Digital literacy skills = Skills necessary for day to day living, like finding a job, getting an education, and looking up health information IT support work = Helping people solve meaningful problems by using technology
Match the following industries with how they are influenced by IT:
Education = IT helps in collaboration, sharing, and creating information Medicine = IT helps in storing and processing medical data Construction = IT helps in design and project management Entertainment = IT helps in creating and sharing content
Match the following concepts with their descriptions:
IT skills = Becoming necessary for day to day living Access to IT = People and organizations without it are at a disadvantage Digital divide = People without digital literacy skills are falling behind IT industry = The entire scope of all the jobs and resources that are related to computing technologies
Match the following solutions to the problems they address:
Overcoming the digital divide = Understanding socio-economic factors that shape our experience Bridging the digital divide = Helping others confront and understand their experiences Getting into IT = Serving those in your communities and organizations Bringing diverse backgrounds into IT = Creating opportunities and breakthroughs in the industry
Match the following limitations with their impacts:
No Internet access = Communities may lack digital literacy skills Cannot afford a fast computer = May have to use one at school or library Lack of digital literacy skills = Falling behind in the digital divide Lack of access to IT = At a disadvantage in modern society
Match the following aspects of IT with their descriptions:
IT's influence = Seen in education, medicine, journalism, construction, transportation, entertainment, etc. IT's heart and soul = People who use technology and make sense of the information IT's role = Changing the world through collaboration, sharing, and creation IT's necessity = Skills are becoming necessary for day to day living
Match the following aspects with their relevance to IT:
People = The heart and soul of IT support work Technology = Used in IT to store and process data Information = Processed into useful information by IT Digital divide = A growing skills gap addressed by IT
Match the following IT challenges with their potential solutions:
Digital divide = Increasing digital literacy skills Lack of access to IT = Promoting affordable and accessible technology Lack of digital literacy skills = Providing education and training Socio-economic factors = Understanding and confronting their impact on IT access
Match the following areas with how IT can potentially impact them:
Communities = Served by those getting into IT Organizations = Benefit from IT in their operations Education = IT skills are becoming necessary for it Healthcare = IT is used for looking up health information
Test your knowledge on technical support fundamentals with this quiz! From troubleshooting techniques to customer service skills, this quiz will assess your understanding of the essential aspects of technical support. Challenge yourself and see how well you fare in the world of IT support.
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