16 Questions
What is the primary purpose of establishing standards for measuring performance?
To identify areas for quality improvement
Which type of audit focuses on the results of a process or service?
Outcome Audit
What is the primary goal of benchmarking in quality management?
To improve performance by adopting best practices
Which error in performance evaluation occurs when an evaluator gives a rating that is more lenient than deserved?
Leniency error
What is the name of the quality improvement model that provides a systematic method to study a work process for improvement?
FOCUS-PDCA model
What is the primary purpose of a budget?
To set operating cost limits
What is the primary focus of Total Quality Management?
Doing the right things, the right way, the first time, all the time and problem prevention
What type of budget includes costs of supplies, minor equipment repairs, and overhead expenses?
Operating Budgets
What is the result of participation by nursing personnel in planning and controlling budget?
Cost consciousness
What is the purpose of a Performance Appraisal?
To evaluate employee performance and develop a plan for improvement
What is the primary goal of Quality Control?
To ensure that actual expenditures and activities conform to plan
What is the approach of budgeting where middle and lower level managers set the budget?
Decentralized budgeting
What is a common error in evaluation?
Halo error
What is the method of budgeting that involves a flat percentage increase based on the inflation rate?
Incremental budgeting
What is the purpose of a Nursing Audit?
To assure documentation of quality of nursing care in keeping with established standards
What is the name of the method that involves evaluating the quality of nursing care through chart review and observation of patient care?
Open chart review
Test your knowledge on performance measurement standards, SMART criteria, and audit types in the context of nursing leadership and management. Learn how benchmarking can help improve organizational performance and discover best practices in the industry.
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