Podcast
Questions and Answers
What is the primary purpose of establishing standards for measuring performance?
What is the primary purpose of establishing standards for measuring performance?
- To identify areas for quality improvement (correct)
- To evaluate employee performance
- To compare with industry benchmarks
- To punish underperforming employees
Which type of audit focuses on the results of a process or service?
Which type of audit focuses on the results of a process or service?
- Performance Audit
- Structure Audit
- Process Audit
- Outcome Audit (correct)
What is the primary goal of benchmarking in quality management?
What is the primary goal of benchmarking in quality management?
- To identify industry averages
- To measure employee satisfaction
- To improve performance by adopting best practices (correct)
- To compare with competitors
Which error in performance evaluation occurs when an evaluator gives a rating that is more lenient than deserved?
Which error in performance evaluation occurs when an evaluator gives a rating that is more lenient than deserved?
What is the name of the quality improvement model that provides a systematic method to study a work process for improvement?
What is the name of the quality improvement model that provides a systematic method to study a work process for improvement?
What is the primary purpose of a budget?
What is the primary purpose of a budget?
What is the primary focus of Total Quality Management?
What is the primary focus of Total Quality Management?
What type of budget includes costs of supplies, minor equipment repairs, and overhead expenses?
What type of budget includes costs of supplies, minor equipment repairs, and overhead expenses?
What is the result of participation by nursing personnel in planning and controlling budget?
What is the result of participation by nursing personnel in planning and controlling budget?
What is the purpose of a Performance Appraisal?
What is the purpose of a Performance Appraisal?
What is the primary goal of Quality Control?
What is the primary goal of Quality Control?
What is the approach of budgeting where middle and lower level managers set the budget?
What is the approach of budgeting where middle and lower level managers set the budget?
What is a common error in evaluation?
What is a common error in evaluation?
What is the method of budgeting that involves a flat percentage increase based on the inflation rate?
What is the method of budgeting that involves a flat percentage increase based on the inflation rate?
What is the purpose of a Nursing Audit?
What is the purpose of a Nursing Audit?
What is the name of the method that involves evaluating the quality of nursing care through chart review and observation of patient care?
What is the name of the method that involves evaluating the quality of nursing care through chart review and observation of patient care?
