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Nursing Leadership and Management: Performance Measurement and Benchmarking

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Questions and Answers

What is the primary purpose of establishing standards for measuring performance?

To identify areas for quality improvement (correct)
To evaluate employee performance
To compare with industry benchmarks
To punish underperforming employees

Which type of audit focuses on the results of a process or service?

Performance Audit
Structure Audit
Process Audit
Outcome Audit (correct)

What is the primary goal of benchmarking in quality management?

To identify industry averages
To measure employee satisfaction
To improve performance by adopting best practices (correct)
To compare with competitors

Which error in performance evaluation occurs when an evaluator gives a rating that is more lenient than deserved?

Leniency error (D) Signup and view all the answers

What is the name of the quality improvement model that provides a systematic method to study a work process for improvement?

FOCUS-PDCA model (D) Signup and view all the answers

What is the primary purpose of a budget?

To set operating cost limits (A) Signup and view all the answers

What is the primary focus of Total Quality Management?

Doing the right things, the right way, the first time, all the time and problem prevention (C) Signup and view all the answers

What type of budget includes costs of supplies, minor equipment repairs, and overhead expenses?

Operating Budgets (B) Signup and view all the answers

What is the result of participation by nursing personnel in planning and controlling budget?

Cost consciousness (B) Signup and view all the answers

What is the purpose of a Performance Appraisal?

To evaluate employee performance and develop a plan for improvement (B) Signup and view all the answers

What is the primary goal of Quality Control?

To ensure that actual expenditures and activities conform to plan (B) Signup and view all the answers

What is the approach of budgeting where middle and lower level managers set the budget?

Decentralized budgeting (C) Signup and view all the answers

What is a common error in evaluation?

Halo error (C) Signup and view all the answers

What is the method of budgeting that involves a flat percentage increase based on the inflation rate?

Incremental budgeting (B) Signup and view all the answers

What is the purpose of a Nursing Audit?

To assure documentation of quality of nursing care in keeping with established standards (B) Signup and view all the answers

What is the name of the method that involves evaluating the quality of nursing care through chart review and observation of patient care?

Open chart review (B) Signup and view all the answers

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