Podcast
Questions and Answers
Which action could lead to criminal charges against a nurse?
Which action could lead to criminal charges against a nurse?
What is NOT a component of federal law in nursing?
What is NOT a component of federal law in nursing?
Which of the following is a required element to prove malpractice?
Which of the following is a required element to prove malpractice?
Why are nurses at an increased risk for malpractice suits?
Why are nurses at an increased risk for malpractice suits?
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What is a key strategy for addressing medication errors in healthcare?
What is a key strategy for addressing medication errors in healthcare?
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Which action can help in reducing the risk of malpractice claims?
Which action can help in reducing the risk of malpractice claims?
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What is considered a breach of duty in malpractice?
What is considered a breach of duty in malpractice?
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Which of the following describes actual injury in the context of malpractice?
Which of the following describes actual injury in the context of malpractice?
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What is the first step a nurse manager should take to improve productivity during the day?
What is the first step a nurse manager should take to improve productivity during the day?
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Which of the following statements about priority setting is true?
Which of the following statements about priority setting is true?
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What is considered the biggest time waster for nurse managers?
What is considered the biggest time waster for nurse managers?
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Which of the following best describes the focus of Bran's 12 habits for time management?
Which of the following best describes the focus of Bran's 12 habits for time management?
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What should a nurse manager do when new information changes the day's priorities?
What should a nurse manager do when new information changes the day's priorities?
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Which habit from Bran's 12 habits emphasizes the importance of completion over multitasking?
Which habit from Bran's 12 habits emphasizes the importance of completion over multitasking?
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What is a crucial skill for effective time management according to the content?
What is a crucial skill for effective time management according to the content?
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What is the recommended approach to handling day-to-day planning for nurse managers?
What is the recommended approach to handling day-to-day planning for nurse managers?
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What is the primary focus of total quality management (TQM)?
What is the primary focus of total quality management (TQM)?
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How does benchmarking contribute to healthcare improvement?
How does benchmarking contribute to healthcare improvement?
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What role do clinical practice guidelines (CPGs) serve in healthcare?
What role do clinical practice guidelines (CPGs) serve in healthcare?
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What does evidence-based practice (EBP) integrate in patient care decision-making?
What does evidence-based practice (EBP) integrate in patient care decision-making?
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What defines a standard in healthcare practice?
What defines a standard in healthcare practice?
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What does the term 'Recognition seeker' refer to in group dynamics?
What does the term 'Recognition seeker' refer to in group dynamics?
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In which stage of conflict awareness begins but has not yet escalated?
In which stage of conflict awareness begins but has not yet escalated?
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What characterizes the 'Felt conflict' stage?
What characterizes the 'Felt conflict' stage?
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What does 'Dominator' refer to in group behavior?
What does 'Dominator' refer to in group behavior?
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Which conflict resolution strategy involves sacrificing one's own beliefs for another's benefit?
Which conflict resolution strategy involves sacrificing one's own beliefs for another's benefit?
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What does the term 'Blocker' indicate in group interactions?
What does the term 'Blocker' indicate in group interactions?
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In the manifest conflict stage, what typically happens?
In the manifest conflict stage, what typically happens?
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Which of the following behaviors is associated with a 'Help seeker'?
Which of the following behaviors is associated with a 'Help seeker'?
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What is the main difference between intentional and unintentional torts?
What is the main difference between intentional and unintentional torts?
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Which of the following is an example of a civil act?
Which of the following is an example of a civil act?
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What characterizes the tort of battery?
What characterizes the tort of battery?
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Which of the following statements is true regarding informed consent?
Which of the following statements is true regarding informed consent?
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What does negligence fall under in legal terms?
What does negligence fall under in legal terms?
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Which legal concept involves the restraint of a person's movement by another?
Which legal concept involves the restraint of a person's movement by another?
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In which scenario is a physician most likely to be held liable under tort law?
In which scenario is a physician most likely to be held liable under tort law?
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What is the result of committing a criminal act in healthcare?
What is the result of committing a criminal act in healthcare?
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What principle emphasizes that equals should be treated equally and unequals according to their differences?
What principle emphasizes that equals should be treated equally and unequals according to their differences?
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What is the primary purpose of healthcare laws and legislations?
What is the primary purpose of healthcare laws and legislations?
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What type of law does the TN State Nurse Practice Act belong to?
What type of law does the TN State Nurse Practice Act belong to?
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Which aspect of the ANA code of ethics provides guidance for nurses in their practice?
Which aspect of the ANA code of ethics provides guidance for nurses in their practice?
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Which best describes the term 'nonmaleficence' in healthcare?
Which best describes the term 'nonmaleficence' in healthcare?
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What is the definition of ethics?
What is the definition of ethics?
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In nursing, what does the term 'civil law' primarily relate to?
In nursing, what does the term 'civil law' primarily relate to?
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What characterizes moral distress in nursing?
What characterizes moral distress in nursing?
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What is a potential consequence of a nurse being found guilty in a civil lawsuit?
What is a potential consequence of a nurse being found guilty in a civil lawsuit?
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Which action should be taken when a patient refuses to sign consent?
Which action should be taken when a patient refuses to sign consent?
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How does the ANA code of ethics assist nurses in their professional conduct?
How does the ANA code of ethics assist nurses in their professional conduct?
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What does the ethical principle of autonomy refer to?
What does the ethical principle of autonomy refer to?
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What is an example of a nursing ethical dilemma?
What is an example of a nursing ethical dilemma?
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What is the first step a nurse manager should take to enhance productivity during the day?
What is the first step a nurse manager should take to enhance productivity during the day?
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What best describes utilitarianism in ethical decision-making?
What best describes utilitarianism in ethical decision-making?
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Which of the following best describes the approach to priority setting in nursing management?
Which of the following best describes the approach to priority setting in nursing management?
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Which principle emphasizes the importance of acting to promote good?
Which principle emphasizes the importance of acting to promote good?
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What is one of the primary challenges nurse managers face regarding time management?
What is one of the primary challenges nurse managers face regarding time management?
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What does moral outrage involve in nursing contexts?
What does moral outrage involve in nursing contexts?
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Which of the following is a critical step in effective time management for nurse managers?
Which of the following is a critical step in effective time management for nurse managers?
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According to Bran's habits for time management, what should a manager do to maintain focus?
According to Bran's habits for time management, what should a manager do to maintain focus?
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How should a nurse manager respond when they receive new information impacting priorities?
How should a nurse manager respond when they receive new information impacting priorities?
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What is emphasized in Bran's 12 habits regarding priorities?
What is emphasized in Bran's 12 habits regarding priorities?
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What role does 'planning' play in a nurse manager's daily routine?
What role does 'planning' play in a nurse manager's daily routine?
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What is the primary distinction between intentional and unintentional torts?
What is the primary distinction between intentional and unintentional torts?
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Which of the following describes a civil act in healthcare?
Which of the following describes a civil act in healthcare?
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What constitutes false imprisonment in a healthcare setting?
What constitutes false imprisonment in a healthcare setting?
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What is the role of informed consent in medical procedures?
What is the role of informed consent in medical procedures?
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Which action is an example of battery in a healthcare context?
Which action is an example of battery in a healthcare context?
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How does negligence relate to unintentional torts?
How does negligence relate to unintentional torts?
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In which situation might a nurse face charges for a criminal act?
In which situation might a nurse face charges for a criminal act?
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What is the implication of practicing within the area of individual competence for healthcare professionals?
What is the implication of practicing within the area of individual competence for healthcare professionals?
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How can a leader assist followers in maximizing time use?
How can a leader assist followers in maximizing time use?
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Which of the following best describes the role of flexibility in time management?
Which of the following best describes the role of flexibility in time management?
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What is an effective way to prioritize conflicting requests for time?
What is an effective way to prioritize conflicting requests for time?
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How does a leader demonstrate effective time management in high-pressure situations?
How does a leader demonstrate effective time management in high-pressure situations?
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What strategy can improve communication clarity among team members?
What strategy can improve communication clarity among team members?
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What role does nonverbal communication play in time management?
What role does nonverbal communication play in time management?
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Which approach helps to effectively manage large tasks?
Which approach helps to effectively manage large tasks?
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What contributes to environmental barriers in time management?
What contributes to environmental barriers in time management?
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What defines moral distress in nursing?
What defines moral distress in nursing?
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What is a key characteristic of an ethical dilemma in nursing?
What is a key characteristic of an ethical dilemma in nursing?
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How should a nurse respond if a patient refuses to sign a consent form?
How should a nurse respond if a patient refuses to sign a consent form?
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Which ethical principle emphasizes promoting good in patient care?
Which ethical principle emphasizes promoting good in patient care?
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What does the principle of autonomy in healthcare imply?
What does the principle of autonomy in healthcare imply?
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In the ethical principle of justice, what is the main concern?
In the ethical principle of justice, what is the main concern?
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What is a common reaction of individuals experiencing moral outrage in a healthcare setting?
What is a common reaction of individuals experiencing moral outrage in a healthcare setting?
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Which term refers to the concern of not knowing which moral principles apply in a given situation?
Which term refers to the concern of not knowing which moral principles apply in a given situation?
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Why is nonverbal communication often considered more reliable than verbal communication?
Why is nonverbal communication often considered more reliable than verbal communication?
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What is a key characteristic of passive communication?
What is a key characteristic of passive communication?
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In effective organizational communication, why is seeking feedback important?
In effective organizational communication, why is seeking feedback important?
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Which type of communication is characterized by expressing feelings in a threatening manner?
Which type of communication is characterized by expressing feelings in a threatening manner?
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What should manager-leaders prioritize to enhance organizational communication?
What should manager-leaders prioritize to enhance organizational communication?
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What is a violation of justice regarding community resources?
What is a violation of justice regarding community resources?
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What is a potential downside of passive-aggressive communication?
What is a potential downside of passive-aggressive communication?
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What does nonmaleficence refer to in healthcare ethics?
What does nonmaleficence refer to in healthcare ethics?
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What is essential for effective communication in an organization?
What is essential for effective communication in an organization?
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What role does the ANA code of ethics fulfill in nursing?
What role does the ANA code of ethics fulfill in nursing?
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How should important messages be conveyed in an organization?
How should important messages be conveyed in an organization?
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What is the primary purpose of laws and legislation in healthcare?
What is the primary purpose of laws and legislation in healthcare?
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Which of the following statements about the TN State Nurse Practice Act is true?
Which of the following statements about the TN State Nurse Practice Act is true?
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Which characteristic distinguishes civil law from criminal law in nursing?
Which characteristic distinguishes civil law from criminal law in nursing?
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What consequence can result from a nurse being found guilty in a civil lawsuit?
What consequence can result from a nurse being found guilty in a civil lawsuit?
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What best reflects the ethical principle of confidentiality in nursing?
What best reflects the ethical principle of confidentiality in nursing?
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What is one potential consequence for a nurse found guilty of a criminal offense?
What is one potential consequence for a nurse found guilty of a criminal offense?
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Which of the following elements must be established to prove a breach of duty in a malpractice case?
Which of the following elements must be established to prove a breach of duty in a malpractice case?
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Which law primarily focuses on patient privacy rights in nursing?
Which law primarily focuses on patient privacy rights in nursing?
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What is a key reason nurses may face an increased risk of malpractice suits?
What is a key reason nurses may face an increased risk of malpractice suits?
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What element of malpractice involves the cause and effect between improper care and patient injury?
What element of malpractice involves the cause and effect between improper care and patient injury?
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How can nurses reduce the risk of malpractice claims?
How can nurses reduce the risk of malpractice claims?
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Which of the following can be classified as an administrative action in nursing law?
Which of the following can be classified as an administrative action in nursing law?
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What is one way nurses should respond if they discover a medication error?
What is one way nurses should respond if they discover a medication error?
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What behavior does a 'Help seeker' typically exhibit in a group setting?
What behavior does a 'Help seeker' typically exhibit in a group setting?
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In which stage of conflict are underlying issues present but not visible?
In which stage of conflict are underlying issues present but not visible?
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What is a key characteristic of the 'Dominator' in group dynamics?
What is a key characteristic of the 'Dominator' in group dynamics?
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Which resolution strategy involves compromising one's own beliefs for another's advantage?
Which resolution strategy involves compromising one's own beliefs for another's advantage?
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During which stage of conflict do emotional responses start to develop?
During which stage of conflict do emotional responses start to develop?
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What term describes the behavior of someone who tries to cloak their personal biases by representing others?
What term describes the behavior of someone who tries to cloak their personal biases by representing others?
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What occurs during the manifest conflict stage?
What occurs during the manifest conflict stage?
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What defines the 'Blocker' in a group setting?
What defines the 'Blocker' in a group setting?
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Study Notes
Criminal Law In Nursing
- Criminal law in nursing involves actions against the state or public, such as theft, abuse, or practicing without a license.
- Criminal charges can lead to penalties like fines, imprisonment, or loss of nursing license.
Federal/Administrative Law in Nursing
- Federal law in nursing includes nationwide rules like patient privacy (HIPAA), anti-discrimination (ADA), and workplace safety (OSHA).
- These laws ensure nurses follow national standards and protect patient rights.
Medication Errors
- It is critical to increase both mandatory and voluntary reporting of medical errors.
Malpractice: 5 Elements
- Standard of care: the care that should be done
- Breach of duty: failure to meet the standard of care
- Foreseeability of harm: not meeting the standard of care could cause harm
- Injury to the patient: provable correlation between improper care and injury
- Actual injury: the injury occurred because of the defendant's actions
Nurses & Risk of Malpractice Suits
- Nurses have more authority and independence in decision making.
- They have increased legal accountability for decision making.
- They are performing more actions previously done by medical practitioners.
- More nurses are carrying malpractice insurance.
Avoiding/Reducing Risk of Malpractice Suits
- Practice within the scope of the nurse practice act.
- Observe and follow agency policies and procedures.
- Follow evidence-based practice.
- Always put patient's rights and welfare first.
- Be aware of relevant law and legal doctrines.
- Practice within the area of individual competence and upgrade technical skills constantly.
Torts
- Torts: legal wrongs committed against a person or property, independent of a contract, that render the person who commits them liable for damages in a civil action.
- Intentional tort: direct invasion of someone's legal rights.
- Unintentional tort: an accident that results in injury, property damage, or financial loss due to a person's careless or reckless behavior.
Types of Torts
- Negligence: considered an unintentional tort.
- Assault: threatening a person with the intention to carry out the threat, producing a reasonable apprehension of harm.
- Simple assault: a threat but no physical contact.
- Battery: intentional and wrongful physical contact that results in harm, no matter how minor.
- Assault & battery: a threat that's carried out resulting in harm.
- False imprisonment: restraint of a person's movement by another.
- Invasion of privacy:
- Defamation:
- Slander:
Criminal vs. Civil Act
- Criminal act: Offenses against the state or society (patients) as a whole. Examples: Theft, abuse, or practicing without a license.
- Civil act: Disputes between individuals or entities, typically seeking compensation for harm caused. Examples: Malpractice and negligence.
Time Management
- Priority setting is the most critical skill in good time management.
- "Do now" = setting priorities; may utilize delegation.
3 Steps to Time Management
- Allow for planning.
- Complete highest priority first.
- Finish one task before completing another.
Improving Productivity
- Start the day/morning by planning and updating the plan as needed.
Biggest Time Waster for Nurse Managers
- Paperwork overload.
Bran's 12 Time Management Habits
- Strive to be authentic.
- Favor trusting relationships.
- Maintain lifestyle that gives you maximum energy.
- Organize your day by your biorhythms.
- Set very few priorities and stick to them.
- Turn down things inconsistent with your priorities.
- Set aside time for focused effort.
- Always look for ways of doing things better and faster.
- Build solid processes.
- Spot trouble ahead and solve problems immediately.
- Break goals into small units of work and think only about one unit at a time.
- Finish what is important and stop doing what is no longer worthwhile.
Leadership Roles in Groups
- Aggresso: Expresses disapproval of others' values or feelings through jokes, verbal attacks, or envy.
- Blocker: Persists in expressing negative points of view and resurrects dead issues.
- Recognition seeker: Works to focus positive attention on himself or herself.
- Self-confessor: Uses the group setting as a forum for personal expression.
- Playboy: Remains uninvolved and demonstrates cynicism, nonchalance, or horseplay.
- Dominator: Attempts to control and manipulate the group.
- Help seeker: Uses expressions of personal insecurity, confusion, or self-deprecation to manipulate sympathy from members.
- Special interest pleader: Cloaks personal prejudices or biases by ostensibly speaking for others.
Stages of Conflict
- Latent conflict: Underlying issues exist but aren't yet visible.
- Perceived conflict: Awareness of the conflict begins, but it hasn't yet escalated.
- Felt conflict: Emotional responses to the conflict start to develop.
- Manifest conflict: The conflict becomes visible and may involve confrontations.
- Conflict aftermath: The conflict is resolved, and the outcome impacts future interactions.
Conflict Resolution Strategies
- Cooperative/Accommodating: The person cooperating gives for the other.
Nurse-Patient Communication
- Promote better communication among patients, family members, and healthcare professionals from the point of admission.
- Implement safe continuity of care by keeping the patient and family informed through nurse bedside change-of-shift reports.
- Engage patients and families in discharge planning throughout the hospital stay.
Total Quality Management (TQM)
- Also known as continuous quality improvement (CQI).
- Based on the individual being the focal element in production and service.
- Focus on doing the right things, the right way, the first time, and problem-prevention planning.
Benchmarking
- The process of measuring products, practices, or services against best-performing organizations.
Evidence-Based Practice (EBP)
- Integrates the best available research evidence with clinical expertise and patient values.
- Helps ensure patient care is based on the latest and most reliable evidence.
Clinical Practice Guidelines (CPGs)
- Provide diagnosis-based, step-by-step interventions for providers to follow.
- Promote high-quality care while controlling resource utilization and costs.
Standards
- A predetermined level of excellence that serves as a model to follow.
- Performance is measured against predetermined standards.
- Each organization and profession must set standards and objectives to guide individual practitioners.
Ethics
- Ethics: The study of right and wrong conduct, focusing on what a person's actions and relationships should be, not necessarily what they are.
-
Characteristics of ethical dilemmas:
- Being forced to choose between two undesirable options.
- Moral distress: knowing the right thing to do but being unable to act due to constraints.
- Moral uncertainty/conflict: being unsure which moral principles apply.
- Moral outrage: witnessing immoral acts but feeling powerless to stop them.
-
Ethical terms:
-
Autonomy: Freedom to make choices and accept responsibility for those choices.
- Violations: Imposing choices on patients, not informing them before a procedure.
- Utilitarianism: Making decisions based on what produces the greatest good for the most people.
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Beneficence: Acting to promote good.
- Violation: Refusing a procedure that promotes health violates beneficence and autonomy.
-
Autonomy: Freedom to make choices and accept responsibility for those choices.
Legal Considerations
- Purpose of healthcare laws and legislations: To protect patients and nurses, define scope of practice, and protect individual rights.
- TN State Nurse Practice Act: Defines and limits the practice of nursing.
- Statutory law: Established by congress, legislatures, and city councils.
-
Civil law: Deals with disputes between individuals, like malpractice, seeking compensation for harm.
- Example: A nurse violates patient rights and must pay damages.
-
Criminal law: Involves offenses against society, can lead to loss of license and imprisonment.
- Example: Practicing without a license.
Torts
-
Torts: Legal wrongs against a person or property, leading to civil actions for damages.
-
Intentional torts: Direct invasion of someone's rights.
- Assault: Threat of harm, causing a reasonable apprehension.
- Battery: Intentional and wrongful physical contact, causing harm.
- False imprisonment: Restraining someone's movement.
- Invasion of privacy: Violating someone's right to privacy.
-
Defamation: harming someone's reputation.
- Slander: Defamation through spoken words.
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Unintentional torts: Accidents caused by carelessness or recklessness.
- Negligence: Failure to exercise the care expected of a reasonable person.
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Intentional torts: Direct invasion of someone's rights.
Time Management
- Good time management benefits: Positive outcomes, productivity, and effective communication.
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Planning as a nurse manager: Appropriately prioritize tasks to meet short-term and long-term unit goals.
- Reprioritizing: Adjusting plans based on new information.
- Priority setting: Do now tasks, delegating when possible.
-
3 steps in time management:
- Plan ahead.
- Complete the highest priority tasks first.
- Finish one task before starting another.
- Best time for productivity: Start the day/morning by planning and updating as needed.
- Largest time waster for nurse managers: Paperwork overload.
- ** Bran's 12 habits to master time management:**
- Strive for authenticity.
- Favor trusting relationships.
- Maintain a high-energy lifestyle.
- Organize your day based on your biorhythms.
- Set and stick to a few priorities.
- Turn down tasks inconsistent with your priorities.
- Set aside focused time for important tasks.
- Look for ways to improve efficiency.
- Develop solid processes.
- Spot problems early and solve them promptly.
- Break down large goals into smaller units.
- Finish what's important and stop doing what's not worthwhile.
Leadership and Management Roles for Effective Time Management
-
Leadership Roles:
- Self-awareness of personal time management obstacles.
- Recognizing how personal values influence time use.
- Role modeling prioritization and supportive resources.
- Working cooperatively with others to maximize time.
- Preventing distractions and interruptions.
- Adapting to different time management styles.
- Staying calm during high activity periods.
- Prioritizing conflicting requests for time.
- Determining the quality of work needed for each task.
-
Management Functions:
- Prioritizing daily plans to meet unit goals.
- Scheduling time for planning.
- Analyzing time management on the unit level.
- Eliminating environmental barriers to time effectiveness.
- Handling paperwork efficiently.
- Breaking down large tasks into smaller, manageable ones.
- Utilizing technology to facilitate communication.
- Identifying the root of time issues.
Communication
- Increasing accurate interpretation: Use multiple communication methods.
- Nonverbal communication: Often more reliable than verbal communication.
Ethics
- Definition: Study of right and wrong conduct, including personal, societal, and environmental aspects.
-
Characteristics of nursing ethical dilemmas:
- Forced to choose between undesirable alternatives
- Moral Distress: Knowing the right thing but unable to act due to constraints.
- Moral Uncertainty/Conflict: Unsure of which moral principles apply.
- Moral Outrage: Witnessing immoral acts but feeling powerless.
Patient Refusal of Consent
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Steps:
- Address concerns.
- Provide necessary information.
- Maintain open communication, empathy, and respect for patient autonomy.
- Explore alternative options.
Ethical Terms
-
Autonomy: Freedom of choice, taking responsibility for one's decisions.
- Example: Grandkids deciding not to tell grandma about her illness violates her autonomy.
- Violation: Occurs when patients are not properly informed.
-
Beneficence: Actions taken to promote good.
- Example: Patient refusing a health-promoting procedure violates both autonomy and beneficence.
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Justice: Fairness and equal treatment.
- Example: Lack of community resources for low-income families violates justice.
- Example: Allocating organs based on a person's worth to society violates justice.
- Nonmaleficence: Actions taken to avoid harm.
- Confidentiality: Maintaining private information.
- Utilitarianism: Making decisions based on what benefits the greatest number of people.
ANA Code of Ethics with Interpretive Statements
- Outlines core values, duties, and responsibilities for nurses.
- A guide for ethical practice consistent with quality nursing care.
- Not legally binding but functions as a guide for ethical standards and moral thinking.
Healthcare Laws & Legislation
-
Purpose:
- Protects patients and nurses.
- Defines acceptable practice and protects individual rights.
- Enables nurses to understand their legal rights and obligations.
Tennessee State Nurse Practice Act
- A type of statutory law.
- Defines and limits the practice of nursing within the state.
Types of Law
-
Civil Law: Deals with disputes between individuals.
- Example: Malpractice or negligence lawsuits.
- Consequence of guilty verdict: Monetary damages.
-
Criminal Law: Involves offenses against the state or public.
- Examples: Theft, abuse, practicing without a license.
- Consequence of guilty verdict: Fines, imprisonment, loss of license.
-
Federal/Administrative Law: Rules and regulations issued by local, state, and federal governments.
- Examples: HIPAA (patient privacy), ADA (anti-discrimination), OSHA (workplace safety).
- Consequence of guilty verdict: Suspension or loss of licensure.
Medication Error
- Increase in both mandatory and voluntary reporting is crucial for addressing errors.
Malpractice
-
Elements:
- Standard of care (what should have been done).
- Breach of duty (failure to meet the standard of care).
- Foreseeability of harm (not meeting the standard of care could have caused harm).
- Injury to the patient (provable link between improper care and injury).
- Actual injury (injury occurred due to the defendant's actions).
Nurse Risk of Malpractice Suits
- Increased authority and independence in decision making.
- Increased legal accountability for decisions.
- Performing more actions previously done by physicians.
- Higher salaries.
- Increased prevalence of malpractice insurance.
Reducing Risk of Malpractice Suits
- Practice within the scope of the Nurse Practice Act.
- Observe and follow agency policies and procedures.
- Utilize evidence-based practice.
- Maintain open communication and accurate documentation.
Organizational Communication
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Key Factors:
- Assessing organizational communication.
- Understanding organizational structure and who will be affected by decisions.
- Clear, simple, and precise communication.
- Two-way communication.
- Seeking feedback.
- Utilizing multiple communication modes for important messages.
- Avoiding overwhelming subordinates with unnecessary information.
Types of Communication
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Passive: Avoiding conflict by suffering in silence.
- Example: Nursing tech silently enduring task assignment issues.
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Passive-Aggressive: Aggressive messages presented passively.
- Example: Saying yes when meaning no, sarcasm, complaining about others.
- Considered the most dangerous coworker.
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Aggressive: Direct, threatening, and condescending.
- Infringes on others' rights and personal space.
Stages of Conflict
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Latent Conflict: Underlying issues that haven't surfaced.
- Example: Staffing crisis.
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Perceived Conflict: Awareness of the conflict, but not escalated, often without emotional response.
- Example: Staff reporting a problem to management.
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Felt Conflict: Emotional responses to the conflict start developing.
- Example: Staff anxiety when management doesn't address staffing concerns.
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Manifest Conflict: Visible conflict with confrontations.
- Example: Manager's meeting with staff to discuss the problem.
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Conflict Aftermath: The outcome of the conflict, impacting future interactions.
- Example: Increased staff or resignation of staff.
Conflict Resolution Strategies
- Accommodating/Cooperative: One person sacrifices their beliefs to allow the other person to "win."
Other Conflict Resolution Strategies
- Collaboration: Working together to find a solution that benefits both parties.
- Compromise: Both parties give something up to reach a mutual agreement.
- Conflict Smoothing: Trying to avoid conflict by downplaying the issue.
- Avoidance: Ignoring or withdrawing from the conflict.
- Competing: Trying to win at all costs, regardless of the other party.
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Description
This quiz explores essential legal concepts in nursing, including criminal law, federal regulations, medication errors, and malpractice. Understanding these legal frameworks is crucial for ensuring patient safety and adhering to ethical standards in nursing practice.