Nursing Communication Skills Quiz
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Questions and Answers

Which phase of the therapeutic relationship involves the patient calling the nurse by name?

  • Working phase
  • Orientation phase (correct)
  • Termination phase
  • Assessment phase

    • What is the professional communication technique that stands for Situation, Background, Assessment, and Recommendations?

  • SMART goals
  • SBAR technique (correct)
  • SOAP notes
  • STAR method

    • Which zone of space allows for intimate interactions like comforting a patient?

  • Public zone
  • Personal zone
  • Social zone
  • Intimate zone (correct)

    • What type of communication occurs within a person and involves self-talk?

    <p>Intrapersonal communication</p> Signup and view all the answers

    What is the primary goal of the termination phase in the therapeutic relationship?

    <p>Increasing patient independence</p> Signup and view all the answers

    Which factor does NOT influence communication according to the text?

    <p>Professional attire</p> Signup and view all the answers

    What does I-SBAR-R stand for in effective hand-off communication?

    <p>Identification, Situation, Background, Analysis, Recommendations</p> Signup and view all the answers

    In the nursing process, what comes after assessing and analyzing the patient's condition?

    <p>Outcome identification and planning</p> Signup and view all the answers

    What is a key guideline to follow when developing listening skills?

    <p>Listen for themes in the patient's comments.</p> Signup and view all the answers

    Which of the following is NOT recommended when communicating with a patient?

    <p>Pretending to listen attentively.</p> Signup and view all the answers

    What is an effective use of silence during communication with a patient?

    <p>Allowing the patient time to gather thoughts and proceed at their own pace.</p> Signup and view all the answers

    Which is NOT a recommended behavior when developing listening skills?

    <p>Pretending to understand even if unsure.</p> Signup and view all the answers

    What is the significance of touch in communication?

    <p>It is a powerful means of communication with multiple meanings.</p> Signup and view all the answers

    Why is it important to take advantage of available opportunities in communication?

    <p>To enhance understanding and connection with the patient.</p> Signup and view all the answers

    What is a key aspect of maintaining good listening skills during conversations?

    <p>Listening actively for themes in the patient's comments.</p> Signup and view all the answers

    What should be avoided when incorporating humor in communication?

    <p>Making jokes that may offend or belittle the listener.</p> Signup and view all the answers

    What is a goal of the working phase in a nurse-patient relationship according to the text?

    <p>The patient will actively participate in the relationship.</p> Signup and view all the answers

    Which factor promotes effective communication according to the text?

    <p>Dispositional traits</p> Signup and view all the answers

    What is NOT a rapport builder in a nurse-patient relationship based on the text?

    <p>Discussing personal problems of the nurse with the patient</p> Signup and view all the answers

    In the termination phase, what is an expected action of the patient according to the text?

    <p>Participate in identifying goals accomplished</p> Signup and view all the answers

    Which characteristic is considered a rapport builder in a nurse-patient relationship?

    <p>Empathy</p> Signup and view all the answers

    What does the text emphasize as a factor for effective communication between a nurse and a patient?

    <p>Rapport builders</p> Signup and view all the answers

    Which action does the text suggest for the nurse-patient relationship during the working phase?

    <p>Both patient and nurse should work toward mutually acceptable goals.</p> Signup and view all the answers

    What should be the attitude of the nurse to promote effective communication?

    <p>'Honesty, authenticity, trust,' and warmth</p> Signup and view all the answers

    What is a key aspect of effective transcultural communication skills?

    <p>Respecting the patient and communicated needs</p> Signup and view all the answers

    According to 'Through the Eyes of a Patient,' what is a simple thing that healthcare providers should do each time they enter a patient's room?

    <p>Really listen to the patient</p> Signup and view all the answers

    Which therapeutic communication technique involves summarizing the main points of what the patient has said?

    <p>Restating</p> Signup and view all the answers

    Why is silence considered a therapeutic communication technique?

    <p>To give the patient time to think and reflect</p> Signup and view all the answers

    In developing professional therapeutic communication skills, why is humor mentioned as a technique?

    <p>To create a light-hearted atmosphere</p> Signup and view all the answers

    What is a key part of conversation skills development according to the text?

    <p>Controlling the tone of your voice</p> Signup and view all the answers

    Which professional skill is crucial for therapeutic communication?

    <p>Listening actively</p> Signup and view all the answers

    What should healthcare providers consider regarding patients' privacy?

    <p>Respecting their privacy</p> Signup and view all the answers

    Which of the following is NOT listed as a barrier to communication in the text?

    <p>Comments that give advice</p> Signup and view all the answers

    What type of questions are mentioned as barriers to communication in the text?

    <p>Leading questions</p> Signup and view all the answers

    What is one form of disruptive interpersonal behavior mentioned in the text?

    <p>Verbal and physical aggression</p> Signup and view all the answers

    Which strategy is NOT mentioned as a response to disruptive behaviors and communication?

    <p>Mentoring</p> Signup and view all the answers

    In impaired verbal communication, which group of patients is NOT specifically mentioned?

    <p>Mute patients</p> Signup and view all the answers

    What is NOT included in the references provided in the text?

    <p>'Effective Communication Techniques' by Smith, A.</p> Signup and view all the answers

    Which behavior is considered a form of disruptive behavior according to the text?

    <p>'Incivility and bullying'</p> Signup and view all the answers

    Which of the following is NOT suggested as a way to communicate with patients who have special needs?

    <p>'Speaking louder'</p> Signup and view all the answers

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