40 Questions
Which phase of the therapeutic relationship involves the patient calling the nurse by name?
Orientation phase
What is the professional communication technique that stands for Situation, Background, Assessment, and Recommendations?
SBAR technique
Which zone of space allows for intimate interactions like comforting a patient?
Intimate zone
What type of communication occurs within a person and involves self-talk?
Intrapersonal communication
What is the primary goal of the termination phase in the therapeutic relationship?
Increasing patient independence
Which factor does NOT influence communication according to the text?
Professional attire
What does I-SBAR-R stand for in effective hand-off communication?
Identification, Situation, Background, Analysis, Recommendations
In the nursing process, what comes after assessing and analyzing the patient's condition?
Outcome identification and planning
What is a key guideline to follow when developing listening skills?
Listen for themes in the patient's comments.
Which of the following is NOT recommended when communicating with a patient?
Pretending to listen attentively.
What is an effective use of silence during communication with a patient?
Allowing the patient time to gather thoughts and proceed at their own pace.
Which is NOT a recommended behavior when developing listening skills?
Pretending to understand even if unsure.
What is the significance of touch in communication?
It is a powerful means of communication with multiple meanings.
Why is it important to take advantage of available opportunities in communication?
To enhance understanding and connection with the patient.
What is a key aspect of maintaining good listening skills during conversations?
Listening actively for themes in the patient's comments.
What should be avoided when incorporating humor in communication?
Making jokes that may offend or belittle the listener.
What is a goal of the working phase in a nurse-patient relationship according to the text?
The patient will actively participate in the relationship.
Which factor promotes effective communication according to the text?
Dispositional traits
What is NOT a rapport builder in a nurse-patient relationship based on the text?
Discussing personal problems of the nurse with the patient
In the termination phase, what is an expected action of the patient according to the text?
Participate in identifying goals accomplished
Which characteristic is considered a rapport builder in a nurse-patient relationship?
Empathy
What does the text emphasize as a factor for effective communication between a nurse and a patient?
Rapport builders
Which action does the text suggest for the nurse-patient relationship during the working phase?
Both patient and nurse should work toward mutually acceptable goals.
What should be the attitude of the nurse to promote effective communication?
'Honesty, authenticity, trust,' and warmth
What is a key aspect of effective transcultural communication skills?
Respecting the patient and communicated needs
According to 'Through the Eyes of a Patient,' what is a simple thing that healthcare providers should do each time they enter a patient's room?
Really listen to the patient
Which therapeutic communication technique involves summarizing the main points of what the patient has said?
Restating
Why is silence considered a therapeutic communication technique?
To give the patient time to think and reflect
In developing professional therapeutic communication skills, why is humor mentioned as a technique?
To create a light-hearted atmosphere
What is a key part of conversation skills development according to the text?
Controlling the tone of your voice
Which professional skill is crucial for therapeutic communication?
Listening actively
What should healthcare providers consider regarding patients' privacy?
Respecting their privacy
Which of the following is NOT listed as a barrier to communication in the text?
Comments that give advice
What type of questions are mentioned as barriers to communication in the text?
Leading questions
What is one form of disruptive interpersonal behavior mentioned in the text?
Verbal and physical aggression
Which strategy is NOT mentioned as a response to disruptive behaviors and communication?
Mentoring
In impaired verbal communication, which group of patients is NOT specifically mentioned?
Mute patients
What is NOT included in the references provided in the text?
'Effective Communication Techniques' by Smith, A.
Which behavior is considered a form of disruptive behavior according to the text?
'Incivility and bullying'
Which of the following is NOT suggested as a way to communicate with patients who have special needs?
'Speaking louder'
Test your knowledge on utilizing nursing observations, optimal pacing, and effective transcultural communication skills. Evaluate personal beliefs, communication variables, and respectful care planning. Learn to modify communication approaches in a non-threatening manner, use validating techniques, and consider special approaches like interpreters. Refer to page 190, Box 8-4 'Through the Eyes of a Patient' for more insights.
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