Nursing Communication Skills Quiz
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Questions and Answers

Which phase of the therapeutic relationship involves the patient calling the nurse by name?

  • Working phase
  • Orientation phase (correct)
  • Termination phase
  • Assessment phase

What is the professional communication technique that stands for Situation, Background, Assessment, and Recommendations?

  • SMART goals
  • SBAR technique (correct)
  • SOAP notes
  • STAR method

Which zone of space allows for intimate interactions like comforting a patient?

  • Public zone
  • Personal zone
  • Social zone
  • Intimate zone (correct)

What type of communication occurs within a person and involves self-talk?

<p>Intrapersonal communication (A)</p> Signup and view all the answers

What is the primary goal of the termination phase in the therapeutic relationship?

<p>Increasing patient independence (A)</p> Signup and view all the answers

Which factor does NOT influence communication according to the text?

<p>Professional attire (C)</p> Signup and view all the answers

What does I-SBAR-R stand for in effective hand-off communication?

<p>Identification, Situation, Background, Analysis, Recommendations (B)</p> Signup and view all the answers

In the nursing process, what comes after assessing and analyzing the patient's condition?

<p>Outcome identification and planning (C)</p> Signup and view all the answers

What is a key guideline to follow when developing listening skills?

<p>Listen for themes in the patient's comments. (D)</p> Signup and view all the answers

Which of the following is NOT recommended when communicating with a patient?

<p>Pretending to listen attentively. (B)</p> Signup and view all the answers

What is an effective use of silence during communication with a patient?

<p>Allowing the patient time to gather thoughts and proceed at their own pace. (D)</p> Signup and view all the answers

Which is NOT a recommended behavior when developing listening skills?

<p>Pretending to understand even if unsure. (B)</p> Signup and view all the answers

What is the significance of touch in communication?

<p>It is a powerful means of communication with multiple meanings. (B)</p> Signup and view all the answers

Why is it important to take advantage of available opportunities in communication?

<p>To enhance understanding and connection with the patient. (A)</p> Signup and view all the answers

What is a key aspect of maintaining good listening skills during conversations?

<p>Listening actively for themes in the patient's comments. (D)</p> Signup and view all the answers

What should be avoided when incorporating humor in communication?

<p>Making jokes that may offend or belittle the listener. (B)</p> Signup and view all the answers

What is a goal of the working phase in a nurse-patient relationship according to the text?

<p>The patient will actively participate in the relationship. (C)</p> Signup and view all the answers

Which factor promotes effective communication according to the text?

<p>Dispositional traits (B)</p> Signup and view all the answers

What is NOT a rapport builder in a nurse-patient relationship based on the text?

<p>Discussing personal problems of the nurse with the patient (A)</p> Signup and view all the answers

In the termination phase, what is an expected action of the patient according to the text?

<p>Participate in identifying goals accomplished (B)</p> Signup and view all the answers

Which characteristic is considered a rapport builder in a nurse-patient relationship?

<p>Empathy (B)</p> Signup and view all the answers

What does the text emphasize as a factor for effective communication between a nurse and a patient?

<p>Rapport builders (A)</p> Signup and view all the answers

Which action does the text suggest for the nurse-patient relationship during the working phase?

<p>Both patient and nurse should work toward mutually acceptable goals. (A)</p> Signup and view all the answers

What should be the attitude of the nurse to promote effective communication?

<p>'Honesty, authenticity, trust,' and warmth (D)</p> Signup and view all the answers

What is a key aspect of effective transcultural communication skills?

<p>Respecting the patient and communicated needs (D)</p> Signup and view all the answers

According to 'Through the Eyes of a Patient,' what is a simple thing that healthcare providers should do each time they enter a patient's room?

<p>Really listen to the patient (D)</p> Signup and view all the answers

Which therapeutic communication technique involves summarizing the main points of what the patient has said?

<p>Restating (B)</p> Signup and view all the answers

Why is silence considered a therapeutic communication technique?

<p>To give the patient time to think and reflect (B)</p> Signup and view all the answers

In developing professional therapeutic communication skills, why is humor mentioned as a technique?

<p>To create a light-hearted atmosphere (C)</p> Signup and view all the answers

What is a key part of conversation skills development according to the text?

<p>Controlling the tone of your voice (A)</p> Signup and view all the answers

Which professional skill is crucial for therapeutic communication?

<p>Listening actively (C)</p> Signup and view all the answers

What should healthcare providers consider regarding patients' privacy?

<p>Respecting their privacy (C)</p> Signup and view all the answers

Which of the following is NOT listed as a barrier to communication in the text?

<p>Comments that give advice (D)</p> Signup and view all the answers

What type of questions are mentioned as barriers to communication in the text?

<p>Leading questions (A)</p> Signup and view all the answers

What is one form of disruptive interpersonal behavior mentioned in the text?

<p>Verbal and physical aggression (D)</p> Signup and view all the answers

Which strategy is NOT mentioned as a response to disruptive behaviors and communication?

<p>Mentoring (D)</p> Signup and view all the answers

In impaired verbal communication, which group of patients is NOT specifically mentioned?

<p>Mute patients (D)</p> Signup and view all the answers

What is NOT included in the references provided in the text?

<p>'Effective Communication Techniques' by Smith, A. (D)</p> Signup and view all the answers

Which behavior is considered a form of disruptive behavior according to the text?

<p>'Incivility and bullying' (A)</p> Signup and view all the answers

Which of the following is NOT suggested as a way to communicate with patients who have special needs?

<p>'Speaking louder' (D)</p> Signup and view all the answers

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