12 Questions
What are the essential factors in a helping relationship, like nursing?
Genuine liking of other people, atmosphere of warmth and caring, empathy, and the ability to listen.
What is empathy in the context of nursing?
Viewing the world from the other person's inner frame of reference while remaining one's self ('putting one's self in the shoes of others').
How can a nurse ensure privacy in the communication environment?
Aim for a private room, use curtained partitions for psychological privacy, and refuse interruptions from support staff.
What are the recommended actions to create a suitable physical environment for communication with the patient?
Set a comfortable room temperature, provide sufficient lighting, reduce noise, remove distracting equipment or objects, and maintain a distance of 4 to 5 feet from the patient.
What is an example of using direct language to deal with frightening topics?
Using the word 'death' instead of 'passed away'
What is an example of engaging in distancing?
Using 'There is a lump in the left breast' instead of 'There is a lump in my left breast.'
Why should a nurse avoid using leading or biased questions?
To prevent implying that one answer is 'better' than another and to avoid forcing the patient to answer according to the nurse's values.
What is the consequence of a nurse talking too much?
The patient may feel anxious to please the nurse and may not express their own needs.
What actions should the nurse take to ensure a productive interview?
Review patient information, decide on data needed, review relevant literature, assess own feelings, seek assistance, plan for a private setting, and modify the environment.
What is the other name for the introductory phase?
Orientation phase
How should the nurse begin the introductory phase?
Introduce self by name and position and explain the purpose and content of the interview.
Why is establishing rapport important in the introductory phase?
Rapport is essential for a trusting, helpful nurse-patient relationship.
Test your knowledge about essential factors in a helping relationship, such as nursing, including genuine liking of other people, creating an atmosphere of warmth and caring, empathy, and the ability to actively listen to patients.
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