Podcast
Questions and Answers
Which aspect of nonverbal communication involves using hand and body movements to emphasize or clarify verbal communication?
Which aspect of nonverbal communication involves using hand and body movements to emphasize or clarify verbal communication?
In nonverbal communication, what can the use of hands in sign language be considered as?
In nonverbal communication, what can the use of hands in sign language be considered as?
Which cultural factor should be considered before deciding to use physical touch in communication?
Which cultural factor should be considered before deciding to use physical touch in communication?
What must be congruent for effective communication according to the text?
What must be congruent for effective communication according to the text?
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What aspect of nonverbal communication can communicate emotions like surprise, fear, happiness, and sadness?
What aspect of nonverbal communication can communicate emotions like surprise, fear, happiness, and sadness?
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Which nonverbal aspect involves posture, gait, and movements that communicate one's feelings about self and mood?
Which nonverbal aspect involves posture, gait, and movements that communicate one's feelings about self and mood?
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What is the role of the sender in the communication process?
What is the role of the sender in the communication process?
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Which aspect of communication involves gestures, facial expressions, and posture?
Which aspect of communication involves gestures, facial expressions, and posture?
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What is the purpose of feedback in communication?
What is the purpose of feedback in communication?
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Which method of communication involves speaking and listening?
Which method of communication involves speaking and listening?
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In communication, what does the channel refer to?
In communication, what does the channel refer to?
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What influences can affect communication according to the text?
What influences can affect communication according to the text?
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What is a determinant factor that affects a client's communication?
What is a determinant factor that affects a client's communication?
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In the context of nurse-client communication, what is typically the final phase of the interaction?
In the context of nurse-client communication, what is typically the final phase of the interaction?
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Which action should be avoided in effective nurse-client communication?
Which action should be avoided in effective nurse-client communication?
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What is a determinant factor that affects a nurse's communication?
What is a determinant factor that affects a nurse's communication?
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Which phase of nurse-client communication is crucial for accomplishing the goals outlined in the introduction?
Which phase of nurse-client communication is crucial for accomplishing the goals outlined in the introduction?
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What type of communication should almost every nurse-client interaction involve?
What type of communication should almost every nurse-client interaction involve?
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Study Notes
Nonverbal Communication
- Eye contact can be interpreted as attentiveness, interest, understanding, or trustworthiness in some cultures, but as disrespectful in others.
- Facial expressions provide the emotion or feeling underlying verbal communication and must be congruent with the verbal message.
- Body movements, such as posture and gait, can communicate one's feelings about self, mood, and state of health.
Gestures and Touch
- Gestures entail the use of hand and body movements to emphasize or clarify verbal communication.
- Physical touch has cultural meaning and can convey concern, comfort, and caring or anger and agitation.
Appearance
- A person's appearance, including grooming and dress, can convey information about their physical and mental health.
Communication
- Communication is the process of transferring information from one entity to another.
- Communication can take place interpersonally (between two or more people) or intrapersonally (within oneself).
- The communication process involves a sender, message, channel, receiver, and feedback.
Aspects of Communication
- The sender conveys the message, the message is the thought or idea conveyed, and the channel is how the message is sent.
- The receiver receives the message, and feedback is the receiver's response to the sender.
- Influences on communication include culture, education, emotions, and other factors.
Barriers to Communication
- Barriers to communication include failure to listen, improperly decoding messages, prioritizing the nurse's needs over the client's, stereotyping, and others.
Nurse-Client Communication
- Almost every nurse-client interaction involves therapeutic communication.
- Nurse-client communication is influenced by both the nurse and the client.
Determinant Factors in Communication
- A client's communication is affected by social factors, religion, family situation, level of consciousness, stage of illness, and visual, hearing, and speech ability.
- A nurse's communication is affected by past experience, state of health, home situation, workload, and staff relations.
Phases of Nurse-Client Communication
- The three phases of nurse-client communication are introduction, working, and termination.
- The introduction phase is short, sets expectations, and clarifies mutual goals.
- The working phase is the major portion of the interaction, where goals outlined in the introduction are accomplished, and feedback from the client is essential.
- The termination phase involves summarizing the topic and asking if the client has questions.
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Description
Test your knowledge on communication in nursing, including interpersonal and intrapersonal communication, message sending and receiving, and conveying ideas, thoughts, feelings, and information.
