18 Questions
Which aspect of nonverbal communication involves using hand and body movements to emphasize or clarify verbal communication?
Body movements
In nonverbal communication, what can the use of hands in sign language be considered as?
Gestures
Which cultural factor should be considered before deciding to use physical touch in communication?
Gestures
What must be congruent for effective communication according to the text?
Verbal and nonverbal communication
What aspect of nonverbal communication can communicate emotions like surprise, fear, happiness, and sadness?
Facial expression
Which nonverbal aspect involves posture, gait, and movements that communicate one's feelings about self and mood?
Body movements
What is the role of the sender in the communication process?
The one who conveys the message to another person.
Which aspect of communication involves gestures, facial expressions, and posture?
Nonverbal
What is the purpose of feedback in communication?
To provide the receiver's response to the sender.
Which method of communication involves speaking and listening?
Verbal
In communication, what does the channel refer to?
How the message is sent.
What influences can affect communication according to the text?
Age and culture & religious belief
What is a determinant factor that affects a client's communication?
Visual Ability
In the context of nurse-client communication, what is typically the final phase of the interaction?
Termination
Which action should be avoided in effective nurse-client communication?
Rejecting
What is a determinant factor that affects a nurse's communication?
State of Health
Which phase of nurse-client communication is crucial for accomplishing the goals outlined in the introduction?
Working
What type of communication should almost every nurse-client interaction involve?
Therapeutic Communication
Study Notes
Nonverbal Communication
- Eye contact can be interpreted as attentiveness, interest, understanding, or trustworthiness in some cultures, but as disrespectful in others.
- Facial expressions provide the emotion or feeling underlying verbal communication and must be congruent with the verbal message.
- Body movements, such as posture and gait, can communicate one's feelings about self, mood, and state of health.
Gestures and Touch
- Gestures entail the use of hand and body movements to emphasize or clarify verbal communication.
- Physical touch has cultural meaning and can convey concern, comfort, and caring or anger and agitation.
Appearance
- A person's appearance, including grooming and dress, can convey information about their physical and mental health.
Communication
- Communication is the process of transferring information from one entity to another.
- Communication can take place interpersonally (between two or more people) or intrapersonally (within oneself).
- The communication process involves a sender, message, channel, receiver, and feedback.
Aspects of Communication
- The sender conveys the message, the message is the thought or idea conveyed, and the channel is how the message is sent.
- The receiver receives the message, and feedback is the receiver's response to the sender.
- Influences on communication include culture, education, emotions, and other factors.
Barriers to Communication
- Barriers to communication include failure to listen, improperly decoding messages, prioritizing the nurse's needs over the client's, stereotyping, and others.
Nurse-Client Communication
- Almost every nurse-client interaction involves therapeutic communication.
- Nurse-client communication is influenced by both the nurse and the client.
Determinant Factors in Communication
- A client's communication is affected by social factors, religion, family situation, level of consciousness, stage of illness, and visual, hearing, and speech ability.
- A nurse's communication is affected by past experience, state of health, home situation, workload, and staff relations.
Phases of Nurse-Client Communication
- The three phases of nurse-client communication are introduction, working, and termination.
- The introduction phase is short, sets expectations, and clarifies mutual goals.
- The working phase is the major portion of the interaction, where goals outlined in the introduction are accomplished, and feedback from the client is essential.
- The termination phase involves summarizing the topic and asking if the client has questions.
Test your knowledge on communication in nursing, including interpersonal and intrapersonal communication, message sending and receiving, and conveying ideas, thoughts, feelings, and information.
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