NSE 101 - Week 12: Communication Theory

NSE 101 - Week 12: Communication Theory - Interprofessional Communication

• Communication is defined as the sharing of information, ideas, and feelings to achieve mutual understanding, involving a sender, recipient, and transaction.
• Types of communication include verbal, nonverbal, and written.
• Professional communication principles: formal tone, truthfulness, accuracy, clarity, conciseness, and comprehensiveness.
• Tips for professional communication: introduce self fully with name and role/institution, address others formally but do not assume gender, use full sentences, and be clear.
• Professional emails: use a clear and informative subject line, use a professional email greeting, introduce yourself, refer to attachments if needed, use full sentences, and include a signature block; proofread and avoid humor or exclamation.
• Communication models:
  • Transmission model: one-way, sender-focused, receiver as end point, includes environmental and semantic noise.
  • Interaction model: a two-way process with message feedback and channels, including psychological and physical contexts.
  • Transaction model: a dynamic process where communicators create and shape social realities, involves co-creation of meaning, considering social, relational, and cultural contexts.

Communication is Learned

• Communication is a learned, negotiated, and dynamic process.
• Western culture influences communication.
• Learners should reflect on their own cultures, beliefs, and norms.
• Communication is often socialized through language.

Theoretical Approaches to Communication and Interviewing

• Trauma-informed approach: assumes trauma, prioritizes safety, choice, control, and empowerment.
• Relational inquiry approach: explores the interplay of human life, avoids focusing on the client on an individual level.
• Anti-racist approach: challenges sustaining and maintaining differences based on race; aims to dismantle systemic bias.

Interprofessional Communication

• Interpersonal vs. interprofessional communication: Interpersonal involves individuals whose lives mutually influence each other; interprofessional occurs among members of a client care team.
• Interprofessional communication and collaboration focus on effective teamwork among a client care team; optimizing client outcomes.
• The National Interprofessional Competency Framework is crucial to successful interprofessional collaboration.

Principles of Interprofessional Communication

• Speak clearly, use simple language, maintain eye contact, be efficient, and incorporate timely information.
• Engage in active listening, speak up, clarify information and put clients first, and show respect.

Factors Affecting Interprofessional Communication

• Several factors can influence interprofessional communication, including the physical environment, the context, and communication styles.

Ineffective Interprofessional Communication

• Examples include disrespectful communication, failure to communicate concerns, unclear/incomplete communication, and ineffective conflict resolutions.

Conflicts in an Interprofessional Environment

• Healthcare professionals may have different perspectives and priorities, which can lead to conflicts. Conflicts typically arise when perspectives and priorities contradict.

Conflict Management Strategies

• Be open to different perspectives, engage in self-reflection, engage in respectful discussions, reflect on other perspectives, share your perspective and rationale, use a client-centered approach, and use an evidence-informed approach.

Harassment and Communication

• Effective interprofessional communication is essential to safe work environments in healthcare.
• Harassment and bullying involve repetitive behavior, overt or covert actions, and power imbalances.

ISBAR Communication Tool

• A communication tool used to ensure effective communication among healthcare professionals. The tool involves introducing yourself, describing the situation, the background of the situation (medical history), the assessment of the patient, and a clear recommendation.

Self-Reflection in Interprofessional Communication

• Self-reflection is crucial for improving communication by reviewing personal values and strengths. Reflecting on barriers can help.

This quiz explores key concepts in communication theory, focusing on interprofessional communication. It covers types of communication, professional principles, and best practices for writing effective emails. Enhance your understanding of effective communication strategies in a professional setting.