NSE 101 Week 12 Communication Theory PDF

NSE 101 - Week 12 Communication Theory Interprofessional Communication © Communicatio n Course Teaching Team, Overview of Communication - REVIEW A simple definition A comprehensive definition Sharing of infor...

NSE 101 - Week 12 Communication Theory Interprofessional Communication © Communicatio n Course Teaching Team, Overview of Communication - REVIEW A simple definition A comprehensive definition Sharing of information, ideas, and feelings typically aimed at mutual understanding The sender, the recipient, and the transaction (Lapum et al., 2020) Type of Communication -REVIEW Verbal Non-verbal Written Photo by Aditya Romansa on Unsplash (Lapum et al., 2020) Professional Communication - REVIEW Level of formality Principles Truthful, accurate, clear, and both concise and comprehensive Tips Introduce self fully with name and role/institution Address person formally, but do NOT assume gender Articulate your message Full sentences (Lapum et al., 2020) The Professional Email in the University Setting -REVIEW Professional email address/university email address Informative subject line Points of Consideration Professional email greeting Students are often uncertain Introduce self how to address their Refer to attachments, if professors. It is okay to ask your professors how they applicable Full sentences would like to be addressed. Signature block Proofread Avoid humour, exclamation (Lapum et al., 2020) Models of Communication 1. The A Starting Point of Communication Transmission Components Model Participants Sender and receiver Messages 2. The Interaction Encoding Decoding Model Channels 3. The Transaction (Lapum et al., 2020) The Transmission Model of Communication One-way process Focused on sender and message The receiver is an end point Barriers to communication Environmental noise (Lapum et al., Semantic noise 2020)  The Interaction Model of Communication Communication as a process Message/ feedback channel Interaction- focused Physical and psychological context (Lapum et al., 2020) The Transaction Model of Communication Communication as a process Communicators generate social realities Create relationships Form intercultural alliances Shape self- concept Engage with others Communicators (Lapum et al., 2020) Summary of Communication Models (Lapum et al., 2020) Communication is Learned Learned, negotiated, and dynamic The influence of culture and context Western culture Reflexively examine your own culture, beliefs, and norms Socialized into different languages (Lapum et al., 2020) Theoretical Approaches to Communication and Interviewing Trauma-informed approach Relational inquiry approach Anti-racist approach (Lapum et al., 2020)  Trauma-informed Approach to Communication Assumes trauma and Points of Consideration – Indigenous does not require populations disclosure Historical and intergenerational trauma Principles caused by Canada’s oppressive colonial Safety, choice, control, policies and practices as well as the and empowerment destructive effects of residential school Tips systems takes the form of unresolved Confidentiality grief and trauma passed from one Identifying interview generation to the next (O’Neil et al., 2016; Mash et al., purpose 2015). It has also led to a silencing of Letting the client set experiences (O’Neil et al., 2016), impacts on the pace Indigenous identity (Lavallee & Poole, 2010), and has Collaborative (CAMH, n.d.; Lapum et al., 2020; Trauma- caused feelings of worthlessness, self- intervention informed practice guide, 2013) Relational Inquiry Approach to Communication “The complex interplay of human life, the world, and nursing practice” (Doane & Varcoe, 2015, p.3) Avoid looking at the client on merely an individual level Elements of communication Intrapersonal Interpersonal Contextual (Lapum et al., 2020)  Anti-racist Approach to Communication Race constructed as a variable of difference where people are ascribed to designated groups based on biology, culture, characteristics (Bakan & Dua, 2014) Racism Engage in self- practice of sustaining, maintaining and reflection reinforcing difference based on race (Bakan & Dua, 2014), and and results in racialized persons being excluded recognize from everyday points of access self as an Anti-racism agent for Active process of changing attitudes, beliefs, change towards practices, and policies with the goal of equity. dismantling systemic hierarchy and oppressive power (Alberta Civil Liberties Centre, ND). Acknowledging and working to address power (Lapum et al., inequities and systemic bias predicated on race 2020)  Interpersonal vs. Interprofessional Communication Interpersonal communication is the process of exchanging messages between people whose lives mutually influence one another. involving two or more people who are interdependent Interprofessional communication is communication that occurs among members of a client care team, who belong to (but are not limited to) various professional groups. (Lapum et al., Interprofessional Communication and Collaboration Interprofessional communication is a fundamental component of interprofessional collaboration Interprofessional collaboration focuses on: Effective teamwork among the client care team Optimizing client outcomes, such as client  Interprofessional Communication and Collaboration Check out the figure in the reading of the National Interprofessional Competency Framework  Interprofessional Communication Takes a central role in interprofessional collaboration because it supports the other five competency domains Healthcare professionals must “communicate with each other in a collaborative, responsive and responsible manner” (Canadian Interprofessional Health Collaborative, 2010, p. 16). What are some strategies for effective interprofessional communication? (Lapum et al., 2019)  Principles of Interprofessional Communication Speak clearly Engage in active Use simple and clear listening language Speak up Maintain eye contact Seek clarification Be efficient Put clients first Incorporate timely information Show respect (Lapum et al., 2019)  Factors Affecting Interprofessional Communication Several factors that can influence interprofessional communication Divided into three main categories : The physical environment The context Communication styles (Lapum et al., 2019)  Ineffective Interprofessional Communication The following are examples of ineffective interprofessional communication. Think about strategies to manage each one. Disrespectful communication Failure to communicate one’s concerns Failure to communicate rationale for an action or decision Unclear/incomplete communication or miscommunication Ineffective conflict resolution on a plan of care (Lapum et al., 2019)  Conflicts in an Interprofessional Environment Conflict is defined as a state of opposition between two or more perspectives Healthcare professionals may have different disciplinary perspectives which inform their understanding and priorities in client care Become problematic when these perspectives and priorities contradict each other What other factors can contribute or influence conflict within an interprofessional team? (Lapum et al., 2019)  Conflict Management Strategies The following are examples of conflict management strategies: Be open to hearing varying disciplinary perspectives Engage in self-reflection Engage in respectful discussions Reflect on other’s perspectives Share your perspective and rationale Use a client-centred approach Use an evidence-informed approach (Lapum et al., 2019)  Harassment and Communication Effective interprofessional communication and interactions are essential to safe and effective work environments in healthcare. Harassment and bullying: Terms used interchangeable Behaviour repetitive Can be overt or covert Harms or humiliates another person Usually occurs in context of a real or perceived power imbalance Forms of horizontal violence that occurs between nurses (Lapum et al., 2019)  Harassment and Communication These are important questions that you need to ask yourself: Why is it important to understand violence, harassment, and bullying? What should you do if you observe someone being harassed? What should you do if you are being harassed or bullied? (Lapum et al., 2019)  Resources that Facilitate Interprofessional Communication Let’ pra s cti c e!!! (Lapum et al.,  Self-Reflection in Interprofessional Communication Imperative to commence your journey of interprofessional communication by engaging in self- reflection Reflect on your own personal values concerning communication Consider how your strengths and barriers may influence the communication process Reflect on the professional values of communication and (Lapum et al., nursing 2019)