Podcast
Questions and Answers
What is the main focus of dominating your 'non-verbal' communication during the welcome phase?
What is the main focus of dominating your 'non-verbal' communication during the welcome phase?
- To downplay the importance of first impressions
- To distract from verbal communication
- To reduce interaction with guests
- To convey confidence and professionalism (correct)
In the context of an accueil setting, why is it important to be mindful of your gestures?
In the context of an accueil setting, why is it important to be mindful of your gestures?
- Gestures are the only means of communication
- They can reinforce or contradict your verbal messages (correct)
- Gestures can be ignored in a professional setting
- They help you speak louder without using your voice
Reflecting on the scene during the stage at the accueil, what role did Mlle Dujardin fulfill?
Reflecting on the scene during the stage at the accueil, what role did Mlle Dujardin fulfill?
- A security officer
- A client manager
- A receptionist (correct)
- A salesperson
What could be a consequence of negative non-verbal communication in a professional accueil environment?
What could be a consequence of negative non-verbal communication in a professional accueil environment?
Which of the following actions could negatively impact your non-verbal communication during a welcome phase?
Which of the following actions could negatively impact your non-verbal communication during a welcome phase?
What is the primary goal of managing your 'non-verbal' communication?
What is the primary goal of managing your 'non-verbal' communication?
During an accueil phase, which action best represents effective non-verbal communication?
During an accueil phase, which action best represents effective non-verbal communication?
What negative impression might you create by neglecting your non-verbal cues?
What negative impression might you create by neglecting your non-verbal cues?
Which of the following is NOT a component of non-verbal communication?
Which of the following is NOT a component of non-verbal communication?
In what way can one improve their non-verbal communication skills during an accueil setting?
In what way can one improve their non-verbal communication skills during an accueil setting?
Flashcards are hidden until you start studying
Study Notes
Nonverbal Communication During Welcoming Phase
- Crossing hands is a nonverbal behavior.
- The importance of controlling nonverbal communication during the welcoming phase is highlighted.
Recall of a Scene from an Internship
-
A scene from an internship at a company's reception area is recalled.
-
Mlle Dujardin was the receptionist at that time.
-
During the reception phase, attempt to control nonverbal communication.
-
Controlling nonverbal communication is beneficial.
-
Recall a scene observed during an internship at a company's reception area.
-
Mlle Dujardin worked as a receptionist.
-
Crossed hands are an example of nonverbal communication.
-
Other examples of nonverbal communication are mentioned but not specified.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
