Nonverbal Communication in Reception
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Questions and Answers

What is the main focus of dominating your 'non-verbal' communication during the welcome phase?

  • To downplay the importance of first impressions
  • To distract from verbal communication
  • To reduce interaction with guests
  • To convey confidence and professionalism (correct)
  • In the context of an accueil setting, why is it important to be mindful of your gestures?

  • Gestures are the only means of communication
  • They can reinforce or contradict your verbal messages (correct)
  • Gestures can be ignored in a professional setting
  • They help you speak louder without using your voice
  • Reflecting on the scene during the stage at the accueil, what role did Mlle Dujardin fulfill?

  • A security officer
  • A client manager
  • A receptionist (correct)
  • A salesperson
  • What could be a consequence of negative non-verbal communication in a professional accueil environment?

    <p>Diminishing the quality of guest interactions</p> Signup and view all the answers

    Which of the following actions could negatively impact your non-verbal communication during a welcome phase?

    <p>Crossing your arms</p> Signup and view all the answers

    What is the primary goal of managing your 'non-verbal' communication?

    <p>To create a welcoming atmosphere</p> Signup and view all the answers

    During an accueil phase, which action best represents effective non-verbal communication?

    <p>Maintaining good eye contact</p> Signup and view all the answers

    What negative impression might you create by neglecting your non-verbal cues?

    <p>You might come across as disinterested or indifferent</p> Signup and view all the answers

    Which of the following is NOT a component of non-verbal communication?

    <p>Written documents</p> Signup and view all the answers

    In what way can one improve their non-verbal communication skills during an accueil setting?

    <p>Practicing gestures in front of a mirror</p> Signup and view all the answers

    Study Notes

    Nonverbal Communication During Welcoming Phase

    • Crossing hands is a nonverbal behavior.
    • The importance of controlling nonverbal communication during the welcoming phase is highlighted.

    Recall of a Scene from an Internship

    • A scene from an internship at a company's reception area is recalled.

    • Mlle Dujardin was the receptionist at that time.

    • During the reception phase, attempt to control nonverbal communication.

    • Controlling nonverbal communication is beneficial.

    • Recall a scene observed during an internship at a company's reception area.

    • Mlle Dujardin worked as a receptionist.

    • Crossed hands are an example of nonverbal communication.

    • Other examples of nonverbal communication are mentioned but not specified.

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    Description

    This quiz explores the role of nonverbal communication during the welcoming phase in a professional setting. It highlights behaviors such as crossing hands and recalls a specific scene from an internship in a company's reception area. Understanding these dynamics can enhance interpersonal interactions in workplace environments.

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