Podcast
Questions and Answers
What is the policy regarding the payment for towing services under Nissan Assistance?
What is the policy regarding the payment for towing services under Nissan Assistance?
- Towing costs must be paid directly to the service provider.
- You have to pay for towing in all circumstances.
- Towing is free for accidents and breakdowns. (correct)
- Only certain types of vehicles are towed without charge.
What costs are associated with parts replacement during repair at a workshop?
What costs are associated with parts replacement during repair at a workshop?
- Costs are covered by Nissan Assistance.
- There are no additional costs for any parts required.
- Parts must be paid directly to the dealer unless covered by warranty. (correct)
- All parts are covered by the warranty.
Which factors may affect the arrival time of Nissan Assistance?
Which factors may affect the arrival time of Nissan Assistance?
- Size of the service provider's equipment.
- Time of day.
- Traffic congestion and road conditions. (correct)
- The type of Nissan vehicle.
Can you receive a refund upon canceling your Nissan Assistance?
Can you receive a refund upon canceling your Nissan Assistance?
Are trailers or caravans covered under Nissan Assistance?
Are trailers or caravans covered under Nissan Assistance?
What should you do if you want your vehicle taken to a workshop of your choice?
What should you do if you want your vehicle taken to a workshop of your choice?
Is it possible to arrange towing for vehicle service through Nissan Assistance without a prior booking?
Is it possible to arrange towing for vehicle service through Nissan Assistance without a prior booking?
Can you arrange assistance yourself and later claim for reimbursement from Nissan?
Can you arrange assistance yourself and later claim for reimbursement from Nissan?
Flashcards
Is towing covered by Nissan Assistance?
Is towing covered by Nissan Assistance?
Nissan Assistance covers towing your Nissan vehicle in case of accidents, breakdowns, or situations where you can't drive it.
Are parts replacement costs covered?
Are parts replacement costs covered?
You need to pay for parts replacement at a Nissan authorized dealer, except for parts covered by warranty or insurance.
How long does it take for Nissan Assistance to arrive?
How long does it take for Nissan Assistance to arrive?
Nissan Assistance aims to reach you quickly and will provide live tracking of the estimated arrival time.
Can I cancel Nissan Assistance?
Can I cancel Nissan Assistance?
Signup and view all the flashcards
Are trailers or caravans covered?
Are trailers or caravans covered?
Signup and view all the flashcards
Can I choose where my car is towed?
Can I choose where my car is towed?
Signup and view all the flashcards
Can I use Nissan Assistance for vehicle service?
Can I use Nissan Assistance for vehicle service?
Signup and view all the flashcards
Can I arrange assistance and claim reimbursement?
Can I arrange assistance and claim reimbursement?
Signup and view all the flashcards
Study Notes
Nissan Assistance FAQs
- Towing: Towing is free for accidents/breakdowns or inability to drive.
- Parts Replacement: Parts are not covered, additional cost to dealer, unless warranty/insurance covers.
- Arrival Time: Nissan Assistance aims for quick response, providing live tracking. Factors like traffic, weather can impact response time.
- Cancellation: Cancellation is possible, but no refunds. Contact nearest dealer.
- Trailers/Caravans: Nissan Assistance does not cover trailers or caravans.
- Workshop Choice: Towing to nearest authorized center; alternative centers incur a fee; payment required before towing.
- Service Towing: Only for retail vehicles; 24-hour advance booking needed through authorized service centre.
- Self-arranged Assistance: No reimbursement for self-arranged assistance or support.
- Ownership Update: Contact authorized center for ownership updates.
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Description
Explore the essential FAQs about Nissan Assistance, including details on towing, parts replacement, and service guidelines. Understand the policies regarding cancellations, trailers, and authorized workshop choices, ensuring you have all the necessary information for effective support.
