National Quality Assurance Standards for Health & Wellness Centres

Quality Perspective

• The perspective of quality focuses on meeting customer expectations and needs.
• Service providers want to ensure that their services meet the requirements and expectations of their customers.

Definition of Quality

• One definition of quality mentioned in the text is "fitness for purpose".

Quality of Care

• In the perspective of 'Quality of Care', it is emphasized that quality is not just about meeting standards, but about ensuring that the services provided are effective, safe, and patient-centered.
• The factor highlighted as important in the perspective of 'Quality of Care' is patient-centeredness.

NQAS HWCs Standards

• The main focus of the NQAS HWCs Standards is on ensuring that healthcare facilities provide quality care to patients.

National Quality Assurance Standards for Health & Wellness Centre – Sub-centre (SC)

• The primary focus of the National Quality Assurance Standards for Health & Wellness Centre – Sub-centre (SC) is on ensuring that healthcare facilities provide quality care to patients, with a focus on patient-centeredness.

Alternative Definition of Quality

• An alternative definition of quality mentioned in the text is "conformance to requirements".

Service Providers' Expectations

• Service providers primarily want to ensure that their services meet the requirements and expectations of their customers.

Patient's Perspective

• From the patient's perspective, it is important to ensure that healthcare services are effective, safe, and patient-centered.

Infection Prevention and Control Program

• One of the requirements for an infection prevention and control program at a healthcare facility is to establish a hand hygiene program.
• The procedures for ensuring hand hygiene practices at a healthcare facility include checking for outreach in relation to hand hygiene practices.
• The area commonly missed during hand washing at a healthcare facility is the thumb.
• One requirement for a facility to establish an infection prevention and control program is to have a written policy and procedure for hand hygiene practices.