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Nail Technician Client Preparation Procedures

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Nail Technician Client Preparation Procedures

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Questions and Answers

The nail technician should greet the client with a ______, introduce himself/herself, and offer a handshake.

smile

If the client is new, a consultation card must be filled out in the reception area for ______ recording.

data

Once the demonstration is completed, the client should be asked to remove his/her ______ and proceed to handwashing.

jewelry

The client should be escorted to the handwashing area by the nail technician, who will also demonstrate the ______ procedure.

handwashing Signup and view all the answers

The towel to be issued must be clean and not ______-out.

worn Signup and view all the answers

A towel with ______ or holes will affect how the client feels about the service.

stains Signup and view all the answers

A dirty towel can convince a client either not to come back to the salon or to report the salon to the ______ board.

state Signup and view all the answers

Match the following steps in the client preparation process at a salon:

Step 1 = Greeting the client with a smile Step 2 = Filling out a consultation card for data recording Step 3 = Escorting the client to the handwashing area and demonstrating the procedure Step 4 = Discussing information on the consultation card and determining the course of action for the service Signup and view all the answers

Match the following actions with their importance in ensuring client satisfaction at a salon:

Action 1 = Asking the client to remove jewelry before handwashing Action 2 = Ensuring the towel issued is clean and not worn-out Action 3 = Assessing the client's hand/nail or foot/toes during consultation Action 4 = Making sure the client is comfortable with the working table before starting the service Signup and view all the answers

Match the following outcomes with their potential impact on client retention at a salon:

Outcome 1 = Client feeling uncomfortable due to a dirty towel with stains or holes Outcome 2 = Client being convinced not to return due to a dirty towel Outcome 3 = Client deciding not to come back after an unpleasant service experience Outcome 4 = Client reporting the salon to relevant authorities due to service quality issues Signup and view all the answers

Match the following recommendations with their significance in maintaining a professional salon environment:

Recommendation 1 = Introducing oneself and offering a handshake to clients Recommendation 2 = Demonstrating proper handwashing procedure to clients Recommendation 3 = Ensuring all towels issued are clean and in good condition Recommendation 4 = Analyzing and deciding if a service can be performed safely during client consultation Signup and view all the answers