11 Questions
The nail technician should greet the client with a ______, introduce himself/herself, and offer a handshake.
smile
If the client is new, a consultation card must be filled out in the reception area for ______ recording.
data
Once the demonstration is completed, the client should be asked to remove his/her ______ and proceed to handwashing.
jewelry
The client should be escorted to the handwashing area by the nail technician, who will also demonstrate the ______ procedure.
handwashing
The towel to be issued must be clean and not ______-out.
worn
A towel with ______ or holes will affect how the client feels about the service.
stains
A dirty towel can convince a client either not to come back to the salon or to report the salon to the ______ board.
state
Match the following steps in the client preparation process at a salon:
Step 1 = Greeting the client with a smile Step 2 = Filling out a consultation card for data recording Step 3 = Escorting the client to the handwashing area and demonstrating the procedure Step 4 = Discussing information on the consultation card and determining the course of action for the service
Match the following actions with their importance in ensuring client satisfaction at a salon:
Action 1 = Asking the client to remove jewelry before handwashing Action 2 = Ensuring the towel issued is clean and not worn-out Action 3 = Assessing the client's hand/nail or foot/toes during consultation Action 4 = Making sure the client is comfortable with the working table before starting the service
Match the following outcomes with their potential impact on client retention at a salon:
Outcome 1 = Client feeling uncomfortable due to a dirty towel with stains or holes Outcome 2 = Client being convinced not to return due to a dirty towel Outcome 3 = Client deciding not to come back after an unpleasant service experience Outcome 4 = Client reporting the salon to relevant authorities due to service quality issues
Match the following recommendations with their significance in maintaining a professional salon environment:
Recommendation 1 = Introducing oneself and offering a handshake to clients Recommendation 2 = Demonstrating proper handwashing procedure to clients Recommendation 3 = Ensuring all towels issued are clean and in good condition Recommendation 4 = Analyzing and deciding if a service can be performed safely during client consultation
Learn about the proper procedures for preparing a client before a nail service, including greeting, consultation card filling, handwashing demonstration, and jewelry removal.
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