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Questions and Answers
Which of the following is a factor that contributes to job satisfaction?
What is the primary goal of job enrichment?
What is the outcome of job satisfaction that results in improved customer satisfaction?
What is the term for the degree of pleasure or happiness that an individual feels in their job?
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What is the consequence of job dissatisfaction that results in a worker's decision to leave the organisation?
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What is the term for the practice of periodically shifting an employee from one task to another?
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What is motivation defined as?
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Which theory suggests that employee motivation is driven by their sense of fairness?
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What is the main focus of Job Attitude?
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What is Job Involvement?
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Which theory is also known as Management by Objectives?
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What is the main focus of Content Theories?
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What is Organisational Commitment?
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Which theory is categorized under Process Theories?
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Study Notes
Motivation
- Motivation is a positive state of mind that drives individuals to achieve their objectives.
Content Theories of Motivation
- Maslow's hierarchy theory
- McGregor's theory X and Y
- Herzberg's 2-factor theory
- McClelland's achievement theory
- Aldefer's ERG theory
Process Theories of Motivation
- Cognitive Evaluation/social learning theory
- Goal setting theory → Management by objectives
- Vroom's expectancy theory
- Equity theory
Equity Theory
- Suggests that employee motivation at work is driven by their sense of fairness.
Job Attitude
- An employee's set of evaluations about their job, focusing on their work environment, colleagues, supervisors, and job satisfaction.
Types of Job Attitudes
- Job involvement: the degree to which an employee identifies with their work, actively participates in it, and derives a sense of self-worth from it.
- Organisational commitment: the level of engagement and dedication team members feel toward their individual jobs and the organisation.
- Perceived organisational support: belief that the organisation values their contribution and cares about their well-being.
- Employee engagement: describes the level of passion and dedication a worker feels toward their job.
- Job satisfaction: the degree of pleasure or happiness that an individual feels in their job.
Causes of Job Satisfaction
- Job security
- Working conditions
- Pay and benefits
- Appreciation
- Career development
Job Design
- Job Rotation: the periodic shifting of an employee from one task to another.
- Job Enlargement: increasing the number and variety of tasks.
- Job Enrichment: increasing the degree to which the worker controls the planning, execution, and evaluation of the work.
Consequences of Job Dissatisfaction
- Voice
- Loyalty
- Neglect
- Exit
Job Satisfaction Outcomes
- Better job and organisational performance
- Better organisational citizenship behaviors
- Greater levels of customer satisfaction
- Generally lower absenteeism and turnover
- Lower levels of workplace deviance
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Description
Learn about the different motivation theories, including Maslow's hierarchy and cognitive evaluation, to understand what drives human behavior and satisfaction.
