Motivation Chapter 10

The expectation that effort will lead to performance, and performance will lead to rewards.

Individual incentives are based on individual performance, whereas group incentives are based on the performance of a team or group.

Reward is a positive outcome that follows desired behavior, whereas punishment is a negative outcome that follows undesired behavior.

<p>Fairness and distributive justice, ensuring that rewards and resources are distributed based on individual performance and contributions.</p> Signup and view all the answers

<p>By setting clear goals, providing opportunities for growth and development, and recognizing and rewarding individual contributions.</p> Signup and view all the answers

<p>The application of motivation strategies to improve customer service and employee performance.</p> Signup and view all the answers

<p>To link specific consequences to specific behaviors or outcomes.</p> Signup and view all the answers

<p>The ethical implications of motivation strategies, ensuring that they do not exploit or manipulate employees.</p> Signup and view all the answers

<p>Reducing Workplace Violence</p> Signup and view all the answers

<p>Applied Case Study: Reducing Stress at a Manufacturing Company</p> Signup and view all the answers

<p>The Obligation to Reduce Stress</p> Signup and view all the answers

<p>Working Conditions and Human Factors</p> Signup and view all the answers

<p>To review and reinforce learning</p> Signup and view all the answers

<p>To provide additional learning resources</p> Signup and view all the answers

<p>To define key terms</p> Signup and view all the answers

<p>To provide sources cited in the chapter</p> Signup and view all the answers

<p>The author views it as a career that offers a wide range of opportunities and experiences, allowing individuals to make a positive impact on others' lives while earning a good salary.</p> Signup and view all the answers

<p>The author wrote the book to create a text that would appeal directly to undergraduates without sacrificing scholarship, as existing texts did not convey the excitement of the field.</p> Signup and view all the answers

<p>The author believes that existing texts do not reflect the excitement of the field.</p> Signup and view all the answers

<p>The author associates a career in industrial/organizational psychology with earning an excellent salary, experiencing challenging opportunities, and deriving satisfaction from bettering the lives of others.</p> Signup and view all the answers

<p>The author suggests that industrial/organizational psychologists can play a role in bettering the lives of others.</p> Signup and view all the answers

<p>The tone of the author's preface is enthusiastic and promotional.</p> Signup and view all the answers

<p>Consequences of employee dissatisfaction include absenteeism, turnover, and counterproductive behaviors. Negative work attitudes that may arise from it include lack of organizational citizenship behaviors.</p> Signup and view all the answers

<p>Factors that contribute to an employee's overall satisfaction with their job and organization include whether their job expectations are being met, if they are a good fit with the job and organization, and if the tasks are enjoyable.</p> Signup and view all the answers

<p>Equitable rewards and resources are important in maintaining employee satisfaction because it affects their perception of fairness and justice in the organization.</p> Signup and view all the answers

<p>The opportunity for growth and challenge is an important factor in employee satisfaction, as it provides a sense of purpose and fulfillment.</p> Signup and view all the answers

<p>The different types of organizational communication include upward, downward, and informal communication, and they contribute to employee satisfaction by facilitating the exchange of information and ideas.</p> Signup and view all the answers

<p>Interpersonal communication is an important aspect of organizational communication, as it facilitates the exchange of information and ideas between individuals and teams, and impacts employee satisfaction by affecting relationships and trust.</p> Signup and view all the answers

<p>Common problems that can arise in organizational communication include intended message versus message sent, and message sent versus message received, and can impact employee satisfaction by leading to misunderstandings and miscommunications.</p> Signup and view all the answers

<p>An organization can integrate different theories, such as motivation, job design, and leadership, to improve employee satisfaction and organizational communication by creating a comprehensive approach to employee engagement.</p> Signup and view all the answers

<p>Ethics plays a critical role in organizational communication, as it guides the way information is shared and decisions are made, and can impact employee satisfaction by affecting trust and perceptions of fairness.</p> Signup and view all the answers

<p>Strategies that an organization can use to reduce turnover and improve employee satisfaction include addressing employee dissatisfaction, providing opportunities for growth and challenge, and improving organizational communication.</p> Signup and view all the answers

<p>Principal consultant at DCI Consulting Group</p> Signup and view all the answers

<p>Pepperdine University</p> Signup and view all the answers

<p>University of Arkansas</p> Signup and view all the answers

<p>Radford University</p> Signup and view all the answers

<p>Professor emeritus of industrial/organizational psychology</p> Signup and view all the answers

<p>26 years</p> Signup and view all the answers

<p>2009</p> Signup and view all the answers

<p>DCI Consulting Group</p> Signup and view all the answers