29 Questions
What is the term for individuals who receive and pass on information to others?
Liaisons
What type of commitment is characterized by a sense of loyalty and obligation to an organization?
Normative
What occurs when an employee's job description and characteristics are not clearly defined?
Role Ambiguity
What is the term for a positive response to a challenging situation?
Eustress
What is the term for the process of employees leaving their jobs?
Turn-over
What is the term for a type of communication where employees provide feedback to management?
Upward Communication
What is the primary purpose of evaluating employee performance?
To improve employee performance by providing feedback
Which of the following is an example of extrinsic motivation?
Anticipation of rewards such as pay or praise
What is the term for the rating error that occurs when an evaluator's impression of an individual affects the ratings made on each relevant dimension?
Halo error
According to ERG Theory, what is the need that ceases to become more important for an employee who finds that salary increase and added benefits are already enough to settle with their current position?
Need for Existence
What is the method of evaluating employee performance that involves comparing each possible pair of employees and choosing which one of each pair is the better employee?
Paired comparison
What is the cornerstone of personnel selection?
Job Analysis
What is the term used to describe an unofficial, informal communication network?
Grapevine
According to the IMPACT theory, which behavioral style of a leader involves planning, organizing, and controlling employees' activities?
Instrumental Style
What is the term used to describe the perceived fairness of actual decisions made in an organization?
Distributive Justice
What is the term used to describe a type of communication that involves spreading information about significant events, such as salary increases or downsizing?
Rumor
Which leadership strategy involves influencing followers through complimenting, doing favors, and being friendly and supportive?
Referent Power
What is the term used to describe violent acts committed in response to a perceived injustice related to actual outcomes, such as layoffs?
Distributive Justice
What is Anna's style of handling rumors and gossips?
She keeps them to herself
Which of the following is NOT an indicator of a job/person mismatch?
Has a high level of motivation
What is the focus of Leader-Member Exchange (LMX) theory?
The interactions between leaders and subordinates
What is the concept that relates motivation and job satisfaction to fairness?
Equity Theory
Why did the department head post scholarships and non-job-related opportunities on the bulletin board?
To inform interested employees in his department
What is the term for a group that is created by the organization to accomplish specific goals within an unspecified time frame?
Formal group
Which of the following is NOT a reason for informal groups to emerge?
Adherence to organizational set-up
What is the term for the process of enhancing the functions of work groups?
Team building
What is the term for the stage where groups manage themselves, assign tasks, plan and schedule work, make work-related decisions, and solve related problems?
Work team stage
What is the term for the study of how a group is formed, what is their structure, and which processes are followed in their functioning?
Group dynamics
What is the leadership style that is suitable for a disorganized organizational climate?
Tactical style
Test your understanding of motivation and its role in employee performance. This quiz covers the reasons behind employee motivation, evaluation of employee performance, and the impact of rewards on motivation.
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