Business Studies Year 12 (Operations)
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Questions and Answers

Businesses offer employees rewards in order to

  • prevent the possibility of industrial action
  • recognise the value of their effort to the business. (correct)
  • fulfil federal government legislation requirements
  • provide employees with an income to meet the costs of living.
  • A florist designs floral displays for weddings to suit the colour preferences of individual couples. Which of the following would be the main performance objective being targeted by this florist?

  • Customisation (correct)
  • Flexibility
  • Quality
  • Speed
  • Which of the following best illustrates relationship marketing?

  • Creating long-term customer loyalty (correct)
  • Distributing goods directly to customers
  • Using promotions to increase customer sales
  • Basing the marketing mix on customer feedback
  • An employee receives an electrical burn while working. The employee requires hospital treatment and is unable to return to work for three months. As a result of this injury, what support is this employee entitled to?

    <p>Workers compensation</p> Signup and view all the answers

    A business wants to quickly achieve a large market share for a product. Which marketing strategy would most likely be used?

    <p>Penetration</p> Signup and view all the answers

    The training of staff in the manufacturing process is an example of interdependence between which of the following business functions?

    <p>Operations and human resources</p> Signup and view all the answers

    A large construction company has decided to focus their operations on design and innovation. Which of the following best describes this operations management strategy?

    <p>Goods/services differentiation</p> Signup and view all the answers

    A large cake business is going to offer a contract to another business to decorations. Which business functions would provide input into the contract details?

    <p>Operations, human resources and finance</p> Signup and view all the answers

    A private investment company accepts money from clients. The owner illegally uses this money for their own personal use. Which government body would take legal action against the owner of this company?

    <p>Australian Securities and Investments Commission</p> Signup and view all the answers

    Which of the following is a type of voluntary separation in the workplace?

    <p>Resignation</p> Signup and view all the answers

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