Questions and Answers
What does the 'People' aspect of the marketing mix emphasize?
Why is the delivery process important in the service sector?
Which element is included under 'Physical Evidence' in the marketing mix?
Which of the following describes a characteristic of processes in service delivery?
Signup and view all the answers
What role do brand ambassadors play in the digital marketing landscape?
Signup and view all the answers
What impact does having the right people in a business provide?
Signup and view all the answers
How does digital marketing differ from traditional marketing in terms of communication?
Signup and view all the answers
What is a crucial consideration in the delivery process of a service?
Signup and view all the answers
Which of these is NOT considered a physical element in service delivery?
Signup and view all the answers
Which aspect of the marketing mix includes email communications and social media channels?
Signup and view all the answers
Study Notes
Marketing Overview
- Persuading consumers to buy products is essential for businesses to maximize profits.
- Focus on aggressive selling tactics including personal selling and sales promotions.
Modern Marketing Concept
- Marketing prioritizes consumer wants and needs, guiding the production of goods and services for maximum satisfaction.
- Begins by identifying consumer needs before planning product offerings.
Marketing Definition
- A blend of science and art aimed at exploring, creating, and delivering value to meet the needs of a target market profitably.
- Involves identifying unfulfilled needs, quantifying market size, and assessing profit potential.
Functions of Marketing
- Buying
- Public Relations
Information Marketing
- Product information highlights availability, product features, and effective packaging strategies.
- Competitive positioning assesses how well messages generate interest among potential customers.
- Market share and penetration analyze new sales success and consumer choices between products.
Reasons for Information Marketing
- Shift from reactive to proactive approaches by information professionals addressing client needs.
- Key reasons include:
- Free vs fee-for-service dynamics
- Technological advancements
- Increased competition among information providers
- Necessity for client retention and satisfaction
Marketing Mix
- Set of tools used to achieve marketing objectives targeting the desired audience.
7P/Cs of Marketing Mix
- Product/Customer: Tangible or intangible offerings designed to meet customers' needs, manage product life cycles, and make key decisions on quality and branding.
- Price/Cost: Represents acquisition costs and perceived value, including discounts and payment terms.
- Place/Convenience: Considers product availability and ease of access, emphasizing online purchasing due to the rise of internet marketing.
- Promotion/Communication: Involves targeted communication methods, including digital marketing, direct selling, and traditional advertising.
- People: Focuses on the roles of individuals in service delivery, essential for transaction success.
- Processes: Highlights the importance of how services are delivered, including customer wait times.
- Physical Evidence: Incorporates tangible elements of service delivery, such as branding materials and digital presence.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
This quiz focuses on the essential principles of modern marketing, including consumer persuasion, effective selling techniques, and strategies for profit maximization. Test your understanding of various marketing activities and how they cater to consumer needs.
