Mitigating Risks in Digital Business

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Questions and Answers

Which of the following is a practical risk to manage in digital business adoption?

  • No perceived benefit of online services
  • Lack of trust in online services
  • Websites failing due to increased visitor traffic (correct)
  • Cost of online services

What is an example of a poor online customer experience?

  • Customer service enquiries being ignored
  • Annoying customers with unwanted emails
  • Hackers stealing credit card details
  • Problems with fulfilment of online orders (correct)

What is a barrier to consumer Internet adoption?

  • Lack of skills (correct)
  • Lack of trust in online services
  • Cost of online services
  • Security problems

What can potentially lead to breaking privacy and data protection laws?

<p>Annoying customers with unwanted emails (A)</p> Signup and view all the answers

What are some risks associated with digital business adoption?

<p>Websites failing due to increased visitor traffic (C)</p> Signup and view all the answers

True or false: Poor online customer experience can damage the reputation of a company?

<p>True (A)</p> Signup and view all the answers

True or false: Hackers can steal credit card details from digital systems?

<p>True (A)</p> Signup and view all the answers

True or false: Problems with order fulfillment can occur in digital business adoption?

<p>True (A)</p> Signup and view all the answers

True or false: Emailing customers without permission can potentially break privacy and data protection laws?

<p>True (A)</p> Signup and view all the answers

True or false: Ignoring customer service inquiries from a website can be a barrier to consumer Internet adoption?

<p>True (A)</p> Signup and view all the answers

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