Questions and Answers
In the cosmetology industry or service industry, putting others first is __________.
required
Which element is central to the salon business for both clients and coworkers?
punctuality
Katrina's behavior is best described as _________.
being punctual
Someone who recognizes and resolves difficult situations constructively is a(n) _________.
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Moriah's behavior is best described as ________.
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A salon requires that you practice and perfect your ________.
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Francesca's reaction is best described as __________.
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Who among the following is exemplifying good salon teamwork?
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What is the best approach for Azalee working at a salon without job descriptions?
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What is the most reliable method of compensation for a new salon professional?
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Misha's pay plan is known as ________.
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What is compensation paid as a direct result of the total amount of service dollars generated for a salon?
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A salary-plus-commission structure is used to motivate practitioners to increase _________.
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Brigida's pay plan is known as ________.
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Income in addition to your regular compensation that must be tracked and reported on tax returns is referred to as _________.
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What is one of the best ways to improve your performance?
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What term refers to a plan to meet financial obligations?
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What is the practice of recommending and selling additional services to clients?
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Recommending professional products to clients for at-home care is known as ___________.
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To be successful in sales, you need ambition, determination, and a ___________.
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Recognizing a client's needs and preferences lays the foundation for _________.
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Informing clients about a product, without stressing that they purchase it, is known as a(n) __________.
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Which technique is good for Lana to remember to improve her selling skills?
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Scheduling clients for their next appointment before they leave the salon is known as _______.
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Which approach would be best for Jasmine to rebook clients?
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Study Notes
Salon Profession Essentials
- Putting others first is a fundamental requirement in the cosmetology and service industry.
- Punctuality is crucial for both client satisfaction and teamwork within a salon.
- Being early and well-prepared signifies professionalism and punctuality.
Problem-Solving and Teamwork
- Individuals who constructively handle difficult situations are known as problem solvers.
- Engaging in ongoing education, such as reading professional magazines and attending classes, reflects dedication to one's profession.
- Teamwork is essential in salon environments, illustrated by colleagues assisting each other.
Job Structure and Compensation
- New salon professionals are typically compensated through salaries, which provide steady income.
- Commission is compensation based on the services rendered and total service dollars generated.
- Variations in pay structure include salary, salary plus commission, and tips as supplemental income.
Sales and Client Interaction
- Upselling refers to recommending additional services to clients to enhance their experience.
- Retailing is the practice of promoting professional products for home use, contributing to client satisfaction.
- A successful selling approach emphasizes understanding client needs and preferences.
Client Management Techniques
- Soft sale is informing clients about products without pressure to purchase, enhancing trust.
- Rebooking clients for future appointments during their visit ensures client retention and loyalty.
- Maintaining a client-first attitude can significantly improve sales outcomes and customer relations.
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Description
This practice test focuses on Chapter 31 from Milady's curriculum, covering essential concepts for working in the cosmetology and service industries. Test your knowledge on important qualities and behaviors that are critical for success in a salon environment.
