Midterm Study Guide: Chapters 8-11

<p>Structured (B)</p> Signup and view all the answers

<p>Make leader behavior ineffective (B)</p> Signup and view all the answers

<p>Hiring a full-time worker (C)</p> Signup and view all the answers

<p>Programmed Decisions (B)</p> Signup and view all the answers

<p>They can overshadow the need for a leader. (B)</p> Signup and view all the answers

<p>Select the best alternative (A)</p> Signup and view all the answers

<p>Escalation of Commitment (A)</p> Signup and view all the answers

<p>Job Description and Job Specification (D)</p> Signup and view all the answers

<p>Willingness to take chances when making decisions (A)</p> Signup and view all the answers

<p>An informal alliance working towards a common goal (A)</p> Signup and view all the answers

<p>Involves organizational activities directed at maintaining workforce effectiveness (D)</p> Signup and view all the answers

<p>The number and type of future employees required (C)</p> Signup and view all the answers

<p>Skills and abilities (B)</p> Signup and view all the answers

<p>To incentivize individual productivity among middle managers (A)</p> Signup and view all the answers

<p>Gainsharing Plans (C)</p> Signup and view all the answers

<p>On-the-job Training (B)</p> Signup and view all the answers

<p>Promoting and selling products or services. (D)</p> Signup and view all the answers

<p>Performance Appraisal (A)</p> Signup and view all the answers

<p>Transferring product ownership to customers. (C)</p> Signup and view all the answers

<p>Paid time off for vacations (B)</p> Signup and view all the answers

<p>The customization of products to meet specific needs. (D)</p> Signup and view all the answers

<p>Multi-source evaluation including bosses, peers, and subordinates (A)</p> Signup and view all the answers

<p>Establishing long-term relationships with customers and suppliers. (D)</p> Signup and view all the answers

<p>Bonuses are tied to the company’s profitability (D)</p> Signup and view all the answers

<p>Building stronger company-client relationships through information management. (C)</p> Signup and view all the answers

<p>To encourage employees to acquire new skills (C)</p> Signup and view all the answers

<p>Searching and reorganizing large amounts of data for insights. (B)</p> Signup and view all the answers

<p>Providing products in convenient locations for customers. (B)</p> Signup and view all the answers

<p>Storing and retrieving customer data in electronic files. (B)</p> Signup and view all the answers

<p>Government regulation of business (A)</p> Signup and view all the answers

<p>They lead companies to develop new products aligned with societal expectations. (B)</p> Signup and view all the answers

<p>Inflation, interest rates, and recession (C)</p> Signup and view all the answers

<p>Creating value through innovation and new products (B)</p> Signup and view all the answers

<p>They must differentiate their products to attract buyers. (C)</p> Signup and view all the answers

<p>Dissimilar products that fulfill the same consumer need. (D)</p> Signup and view all the answers

<p>Competing products from different manufacturers aiming for the same market. (A)</p> Signup and view all the answers

<p>They influence spending patterns on products and pricing. (B)</p> Signup and view all the answers

<p>To list management positions and potential replacements (B)</p> Signup and view all the answers

<p>Attracting candidates from outside the organization (D)</p> Signup and view all the answers

<p>Details on employee education, skills, and experiences (D)</p> Signup and view all the answers

<p>Salary Increase Plan (B)</p> Signup and view all the answers

<p>Wages are based on hourly work; Salaries are monthly compensations. (B)</p> Signup and view all the answers

<p>Figures provided by colleges (B)</p> Signup and view all the answers

<p>Internal focuses on current employees; External seeks outside candidates. (C)</p> Signup and view all the answers

<p>Acquisition of additional skills (D)</p> Signup and view all the answers

Individual, task, or organizational characteristics that reduce the need for a leader to direct employee performance.

The organizational activities focused on attracting, training, and keeping a good workforce.

Factors that make a leader's actions ineffective.

Structured decisions that recur frequently, like ordering supplies or paying salaries.

A study of jobs to understand their duties, conditions, needed tools, and skills required to do the job well.

Unstructured decisions made less often, like investing in new technology or selling company.

Part of job analysis; details job duties, conditions, and tools/equipment used.

Part of job analysis; lists required skills, abilities, and qualifications for a position.

A 6-step process for choosing the best alternative: Recognize, identify, evaluate, select, implement, and follow-up.

Predicting future employee numbers and types within a company.

Choosing one option from several possible options.

An instinctive feeling or belief about something, often without conscious reasoning.

Recognizing the decision situation, exploring alternatives, selecting the best course, and implementing it.

A decision scenario focusing on choosing between increasing workload, hiring a part-time worker, or hiring a full-timer to address excessive work in a department.

Staying with a bad decision, even when it's clear it's wrong, due to prior investment.

The willingness to take risks when making decisions.

A list of key management positions, their current occupants, estimated tenure, and potential replacements, used to predict internal supply.

A database containing information about each employee's skills, education, work experiences, and career goals, used to forecast internal supply.

Seeking potential employees from outside the company.

The total package of rewards an organization offers its employees, including wages, salaries, and incentives.

Special pay plans designed to motivate high performance.

A special payment made in addition to an employee's regular salary, often tied to individual performance.

A pay structure where raises are linked to individual performance, typically used in non-sales roles.

A compensation system where employees are paid based on their individual or team productivity or results.

A company-wide incentive plan that distributes bonuses to employees when the company's profits exceed a set target.

Incentive plans that reward groups of employees for making improvements in productivity, encouraging teamwork and efficiency.

Incentive plans that encourage employees to learn new skills or become skilled in different jobs, promoting versatility.

Compensation beyond wages and salaries, offered by companies to attract and retain employees.

Training conducted while employees are at their regular work stations, learning by doing.

Employees attend training programs at locations away from their regular work, acquiring new knowledge and skills.

Performance appraisal technique where employees receive feedback from their supervisor, peers, and subordinates, providing a comprehensive view.

Marketing involves promoting and selling products or services, including activities like market research and advertising.

Form utility refers to how well a product is designed and manufactured to meet customer needs and wants.

Place utility means making a product available where customers want it.

Time utility focuses on providing products when customers want them.

Possession utility refers to the process of transferring ownership of a product to the customer.

Relationship marketing focuses on building long-term relationships with customers and suppliers.

CRM involves using organized methods to build better information connections with clients and strengthen company-client relationships.

Data warehousing involves collecting, storing, and retrieving customer data in electronic files.

The relationship between businesses and government, often involving government regulations that affect businesses.

The customs, values, and beliefs of a society that shape how businesses operate.

The overall state of the economy, including factors like inflation, interest rates, and recession.

The ways businesses use technology to create value and new products, often leading to changes in lifestyles.

The system in which businesses compete with each other, both domestically and globally.

Items that may seem different but fulfill the same need.

Competition between similar products from different companies.

Companies competing with businesses from other countries.