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Questions and Answers
What does operational effectiveness mean in the context of competitive advantage?
What does operational effectiveness mean in the context of competitive advantage?
- Performing activities without considering rivals
- Performing activities at the same level as rivals
- Performing activities differently from rivals
- Performing activities better than rivals, such as faster or with fewer defects (correct)
In the 1970s and 1980s, what practices did Japanese firms demonstrate to show operational effectiveness?
In the 1970s and 1980s, what practices did Japanese firms demonstrate to show operational effectiveness?
- Total quality management and continuous improvement (correct)
- Outsourcing and offshoring
- Diversification and mergers
- Cost-cutting and downsizing
What are the basic units of competitive advantage according to the text?
What are the basic units of competitive advantage according to the text?
- Brand image and marketing strategies
- Customer loyalty and satisfaction
- The myriad activities involved in creating, producing, selling, and delivering a product or service (correct)
- Technological innovation and patents
What is the core idea of 'What Is Strategy' according to the article summary?
What is the core idea of 'What Is Strategy' according to the article summary?
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What is NOT mentioned as a demonstration of operational effectiveness in the text?
What is NOT mentioned as a demonstration of operational effectiveness in the text?
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