MGT301 Theme 7: Customer Driven Marketing
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Questions and Answers

Which of the following best describes psychographic variables?

  • Quantitative measures used for demographic analysis
  • Geographic indicators affecting consumer behavior
  • Qualitative attributes based on personality, values, and lifestyle (correct)
  • Strictly financial metrics for business segmentation
  • What is a primary characteristic that should be considered for effective market segmentation?

  • Consumers' emotional responses to advertisements
  • Random sampling of consumer opinions
  • The popularity of products across demographics
  • The ability to quantify segment size and purchasing power (correct)
  • In behavioral segmentation, which of the following variables would not typically be considered?

  • Knowledge of the product
  • Family composition (correct)
  • Brand loyalty
  • Frequency of product use
  • Which of the following exemplifies a psychological variable in consumer segmentation?

    <p>Preference for organic products</p> Signup and view all the answers

    Which type of factors should be analyzed for effective segmentation in the foreign market?

    <p>Cultural and political factors</p> Signup and view all the answers

    What is the primary purpose of segmentation in marketing?

    <p>To subdivide the market for tailored marketing strategies</p> Signup and view all the answers

    Which of the following is NOT a geographic variable used for market segmentation?

    <p>Age of consumers</p> Signup and view all the answers

    What is one of the main benefits of using demographic variables for segmentation?

    <p>They are commonly associated with customer needs and easy to measure.</p> Signup and view all the answers

    Which aspect is NOT part of creating a customer-driven communication strategy?

    <p>Identifying competitors in the market</p> Signup and view all the answers

    What role does targeting play in the customer-driven strategy?

    <p>It helps in selecting specific segments to serve.</p> Signup and view all the answers

    Study Notes

    Customer Driven Marketing Strategy

    • Companies must determine which consumers to serve and how to provide service effectively.
    • Implementation relies on four foundational strategies: segmentation, targeting, differentiation, and positioning.

    Segmentation

    • Market subdivision based on consumer needs and specific attributes.
    • Essential variables for segmentation include:

    Geographic Variables

    • Segment market by geographic elements influencing sales like climate and population density.
    • Examples include:
      • Global regions (Asia, North America, Europe, Middle East).
      • Climate factors (temperature, rainfall).
      • Population density (urban vs. suburban areas).

    Demographic Variables

    • Classifies consumers based on measurable attributes.
    • Commonly used due to clear links to customer needs.
    • Examples include:
      • Age (20s, 30-40s, etc.).
      • Gender (male, female).
      • Occupation (IT, service industry).
      • Income brackets (less than 3 million to more than 10 million rupees).
      • Academic background (high school, university, etc.).
      • Family composition (single, married, children).
      • Household size (1, 2, or more).

    Psychographic Variables

    • Segments based on personality, values, and lifestyle.
    • More qualitative but improving due to online data availability.
    • Examples include:
      • Lifestyle focus (brand preference, organic choices).
      • Personality traits (introverted, ambitious).
      • Social class assessment (upper, middle, lower).

    Behavioral Variables

    • Focuses on consumer behavior patterns and usage.
    • Examples include:
      • Usage frequency (daily, weekends).
      • Knowledge of products (repeat users vs. unfamiliar).
      • Usage intensity (light, heavy, moderate users).

    Business Market Segmentation

    • Business markets require different strategies using operational characteristics, purchasing methods, and contextual circumstances.

    Effective Segmentation Requirements

    • Segments must be measurable regarding size, profiles, and purchasing power.
    • Challenges arise with variables that are difficult to quantify effectively.

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    Description

    Explore the foundations of a customer-driven marketing strategy with this quiz. Learn about segmentation, targeting, differentiation, and positioning as essential components for effectively serving consumers. Test your understanding and enhance your marketing knowledge.

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