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Questions and Answers
Implement a more rigid environment.
Implement a more rigid environment.
C
The human relations movement proposed that better human relations could increase worker productivity.
The human relations movement proposed that better human relations could increase worker productivity.
True (A)
Who was the father of scientific management?
Who was the father of scientific management?
- Frederick Taylor (correct)
- Peter Drucker
- Frank Gilbreth
- Abraham Maslow
- Tom Gallagher
From a systems perspective, the people required to provide the landscaping services are considered?
From a systems perspective, the people required to provide the landscaping services are considered?
Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.
Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.
Which three approaches to management are considered historical perspectives?
Which three approaches to management are considered historical perspectives?
In which category do the corn and pumpkins, profits, and losses fall when considering the farmer's business as a system?
In which category do the corn and pumpkins, profits, and losses fall when considering the farmer's business as a system?
Peter Drucker is credited with providing the first modern handbook on the subject of ______.
Peter Drucker is credited with providing the first modern handbook on the subject of ______.
Select the two overarching perspectives about management: (Select all that apply)
Select the two overarching perspectives about management: (Select all that apply)
What are the two branches of the classical viewpoint of management?
What are the two branches of the classical viewpoint of management?
Scientific management is the study of work methods to improve the productivity of _____.
Scientific management is the study of work methods to improve the productivity of _____.
Administrative management is concerned with managing ________.
Administrative management is concerned with managing ________.
Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (select all that apply)
Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (select all that apply)
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.
Two overarching perspectives about management are the ________ perspectives.
Two overarching perspectives about management are the ________ perspectives.
One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.
One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.
The classical viewpoint of management emphasizes ways to ______.
The classical viewpoint of management emphasizes ways to ______.
The behavioral management viewpoint emphasized
The behavioral management viewpoint emphasized
The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.
The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.
In which ways did Munsterberg suggest that psychologists could contribute to industry? (select all that apply)
In which ways did Munsterberg suggest that psychologists could contribute to industry? (select all that apply)
What three individuals helped pioneer administrative management theory?
What three individuals helped pioneer administrative management theory?
In order to follow Mary Parker Follett's concept of integration, a company should
In order to follow Mary Parker Follett's concept of integration, a company should
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?
Issues with the classical viewpoint include that it: (select all that apply)
Issues with the classical viewpoint include that it: (select all that apply)
Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.
Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.
The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?
The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?
Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply)
Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply)
Who is known as the 'father of industrial psychology' because of his revolutionary ideas on studying human behavior in workplaces?
Who is known as the 'father of industrial psychology' because of his revolutionary ideas on studying human behavior in workplaces?
Theory X managers view workers as
Theory X managers view workers as
When Mary Parker Follett referred to the use of 'communities' within an organization, she meant that
When Mary Parker Follett referred to the use of 'communities' within an organization, she meant that
Theory Y managers view workers as: (select all that apply)
Theory Y managers view workers as: (select all that apply)
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.
Identify the two theorists who contributed the most to the human relations movement.
Identify the two theorists who contributed the most to the human relations movement.
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?
Maslow's hierarchy of needs resulted from the study of ______.
Maslow's hierarchy of needs resulted from the study of ______.
What are the two branches of quantitative management?
What are the two branches of quantitative management?
A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.
A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.
Management science is sometimes known as _____.
Management science is sometimes known as _____.
Operations management focuses on _____.
Operations management focuses on _____.
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?
The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.
The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.
What four disciplines are included in the behavioral science approach to management? (Choose all that apply.)
What four disciplines are included in the behavioral science approach to management? (Choose all that apply.)
The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.
The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.
A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.
A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.
Management science focuses on the use of _______ to aid in problem-solving and decision-making.
Management science focuses on the use of _______ to aid in problem-solving and decision-making.
Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?
Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?
_____ management focuses on managing the production and delivery of an organization's products or services more effectively.
_____ management focuses on managing the production and delivery of an organization's products or services more effectively.
Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.
Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.
What are the three viewpoints of the contemporary perspective of management?
What are the three viewpoints of the contemporary perspective of management?
Which approach to management relies upon research in psychology, sociology, anthropology, and economics to develop theories about human behavior that can be used to provide practical tools for managers?
Which approach to management relies upon research in psychology, sociology, anthropology, and economics to develop theories about human behavior that can be used to provide practical tools for managers?
James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.
James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.
A system is a set of _____ parts that operate together to achieve a common purpose.
A system is a set of _____ parts that operate together to achieve a common purpose.
According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.
According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.
According to the systems viewpoint, what are three types of inputs?
According to the systems viewpoint, what are three types of inputs?
In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.
In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.
The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.
The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.
Which statement regarding a closed system is accurate?
Which statement regarding a closed system is accurate?
In terms of the systems viewpoint, profits and losses are types of _______.
In terms of the systems viewpoint, profits and losses are types of _______.
Systems that have continual interaction with their environment are known as _____ systems.
Systems that have continual interaction with their environment are known as _____ systems.
According to the systems perspective, transformational processes are responsible for turning
According to the systems perspective, transformational processes are responsible for turning
Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?
Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?
Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?
Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?
An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.
An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.
According to the systems viewpoint, what are three types of inputs?
According to the systems viewpoint, what are three types of inputs?
Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.
Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.
Floats, boogie boards, umbrellas, and lounge chairs would be considered what type of input?
Floats, boogie boards, umbrellas, and lounge chairs would be considered what type of input?
Customers' great vacation experiences would be categorized as:
Customers' great vacation experiences would be categorized as:
Customers approach the rental wagon to inquire about rates and rent the items. This activity exemplifies:
Customers approach the rental wagon to inquire about rates and rent the items. This activity exemplifies:
Employees' helpful and friendly attitudes would be classified as:
Employees' helpful and friendly attitudes would be classified as:
Asking current customers what would make their rental experience better is considered:
Asking current customers what would make their rental experience better is considered:
An employee brings the umbrella to the customer's location and sets it up. This action exemplifies:
An employee brings the umbrella to the customer's location and sets it up. This action exemplifies:
Sam's profitability returning to record-high levels would be classified as:
Sam's profitability returning to record-high levels would be classified as:
Current customers' comments about their experiences are characterized as:
Current customers' comments about their experiences are characterized as:
Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor's work, Danny would have a ________ view of his employees.
Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor's work, Danny would have a ________ view of his employees.
One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services?
One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services?
Based on the systems viewpoint, a restaurant's ability to accept cash, credit, or both is associated with which part of a system?
Based on the systems viewpoint, a restaurant's ability to accept cash, credit, or both is associated with which part of a system?
Analyze Uber under former-CEO Kalanick utilizing the systems viewpoint. The pitting of workers against each other, ignorance of bad behavior that led to high performance, and discouragement of risk taking would fall under what part of Uber's system?
Analyze Uber under former-CEO Kalanick utilizing the systems viewpoint. The pitting of workers against each other, ignorance of bad behavior that led to high performance, and discouragement of risk taking would fall under what part of Uber's system?
What is the primary focus of motivation according to Maslow's hierarchy of needs?
What is the primary focus of motivation according to Maslow's hierarchy of needs?
Study Notes
Theories and Principals of Management
- Peter Drucker authored "The Practice of Management," introducing pivotal management principles treating employees as assets and emphasizing customer importance.
- Classical viewpoint of management comprises two main branches: administrative management, which focuses on managing the total organization, and scientific management, aimed at improving individual worker productivity.
- Behavioral management prioritizes understanding human behavior and employee motivation to enhance productivity.
Historical Perspectives on Management
- Major historical perspectives in management include classical, behavioral, and quantitative approaches.
- The human relations movement stresses that better employee relations can lead to increased productivity.
Contributions of Key Theorists
- Hugo Munsterberg is recognized as the "father of industrial psychology," advocating for psychological principles in workplace environments.
- Mary Parker Follett emphasized community and teamwork in organizations, suggesting that collaboration between managers and workers leads to improved problem-solving.
Managerial Frameworks and Theories
- Theory X managers view workers as inherently lazy and lacking ambition, while Theory Y managers see them as self-directed and creative.
- Maslow's hierarchy of needs identifies five levels of motivation: physiological, safety, love, esteem, and self-actualization.
Contemporary Management Approaches
- Contemporary management integrates systems, contingency, and quality-management perspectives, focusing on holism and adaptability.
- Behavioral science approach draws from psychology, sociology, anthropology, and economics to formulate effective management practices.
Systems Perspective in Management
- A system is defined as an interrelated set of parts working together towards a common goal, with inputs, transformational processes, outputs, and feedback being core elements.
- Open systems interact continuously with their environment, fostering synergy, while closed systems have minimal interaction, leading to limited adaptability.
Operational Management Concepts
- Operations management is concentrated on enhancing the effectiveness of production and service delivery.
- Feedback loops are vital for all operational systems, as they inform managers of outcomes and guide necessary adjustments.
Key Terms
- Inputs: Resources like materials and labor vital for production processes.
- Outputs: End products or services delivered to customers.
- Transformational Processes: Activities that convert inputs into outputs.
- Feedback: Data reflecting the effectiveness of operations influencing future input decisions.
Notable Principles
- Scientific management emerged in the early 20th century aiming to combat labor shortages by optimizing productivity through systematic studies of work methods.
- Quantitative management emphasizes the use of data and statistical analysis to improve decision-making and operational efficiency.
This study guide encapsulates foundational concepts, key figures, and major theories in management, providing a comprehensive overview of the discipline's evolution and its contemporary applications.
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Test your knowledge with these flashcard-style questions from MGMT 3000 Chapter 2. This quiz covers key concepts in management theories, including perspectives and historical viewpoints. Perfect for students looking to reinforce their understanding of management principles.
