MGMT 3000 Chapter 2 Quiz & Flashcards

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Questions and Answers

Implement a more rigid environment.

The human relations movement proposed that better human relations could increase worker productivity.

True

Who was the father of scientific management?

Frederick Taylor (correct)

Peter Drucker

Frank Gilbreth

Abraham Maslow

Tom Gallagher

From a systems perspective, the people required to provide the landscaping services are considered?

Inputs Signup and view all the answers

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.

False Signup and view all the answers

Which three approaches to management are considered historical perspectives?

Classical, behavioral, quantitative Signup and view all the answers

In which category do the corn and pumpkins, profits, and losses fall when considering the farmer's business as a system?

Output Signup and view all the answers

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management Signup and view all the answers

Select the two overarching perspectives about management: (Select all that apply)

Historical Signup and view all the answers

What are the two branches of the classical viewpoint of management?

Administrative Signup and view all the answers

Scientific management is the study of work methods to improve the productivity of _____.

Individual workers Signup and view all the answers

Administrative management is concerned with managing ________.

The total organization Signup and view all the answers

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (select all that apply)

Without customers, businesses wouldn't exist Signup and view all the answers

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

Necessities Signup and view all the answers

Two overarching perspectives about management are the ________ perspectives.

Historical and contemporary Signup and view all the answers

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

Mechanistic Signup and view all the answers

The classical viewpoint of management emphasizes ways to ______.

Manage work more efficiently Signup and view all the answers

The behavioral management viewpoint emphasized

The importance of understanding human behavior and motivating employees to achieve Signup and view all the answers

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

Labor shortages Signup and view all the answers

In which ways did Munsterberg suggest that psychologists could contribute to industry? (select all that apply)

Recognize the psychological conditions necessary for employees to do their best work. Signup and view all the answers

What three individuals helped pioneer administrative management theory?

Henri Fayol Signup and view all the answers

In order to follow Mary Parker Follett's concept of integration, a company should

Hold meetings between managers and workers to solve problems in a mutually beneficial way. Signup and view all the answers

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding Signup and view all the answers

Issues with the classical viewpoint include that it: (select all that apply)

Is overly mechanistic Signup and view all the answers

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

Human relations Signup and view all the answers

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

Behavioral Signup and view all the answers

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply)

Physiological Signup and view all the answers

Who is known as the 'father of industrial psychology' because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg Signup and view all the answers

Theory X managers view workers as

Lacking ambition Signup and view all the answers

When Mary Parker Follett referred to the use of 'communities' within an organization, she meant that

Managers and subordinates should work together to solve issues. Signup and view all the answers

Theory Y managers view workers as: (select all that apply)

Accepting of responsibility Signup and view all the answers

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

Necessities Signup and view all the answers

Identify the two theorists who contributed the most to the human relations movement.

McGregor Signup and view all the answers

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science Signup and view all the answers

Maslow's hierarchy of needs resulted from the study of ______.

What motivates people to perform Signup and view all the answers

What are the two branches of quantitative management?

Management science Signup and view all the answers

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

X Signup and view all the answers

Management science is sometimes known as _____.

Operations research Signup and view all the answers

Operations management focuses on _____.

Managing the production and delivery of an organization's products or services more effectively Signup and view all the answers

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding Signup and view all the answers

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

Contemporary Signup and view all the answers

What four disciplines are included in the behavioral science approach to management? (Choose all that apply.)

Sociology Signup and view all the answers

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

Quantitative Signup and view all the answers

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

System Signup and view all the answers

Management science focuses on the use of _______ to aid in problem-solving and decision-making.

Mathematics Signup and view all the answers

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?

Equipment Signup and view all the answers

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Operations Signup and view all the answers

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

Feedback Signup and view all the answers

What are the three viewpoints of the contemporary perspective of management?

Systems Signup and view all the answers

Which approach to management relies upon research in psychology, sociology, anthropology, and economics to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science Signup and view all the answers

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _, whereas the decorated brownies he sells to customers would be considered _.

Inputs; outputs Signup and view all the answers

A system is a set of _____ parts that operate together to achieve a common purpose.

Interrelated Signup and view all the answers

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

Transformational processes Signup and view all the answers

According to the systems viewpoint, what are three types of inputs?

People Signup and view all the answers

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

Feedback Signup and view all the answers

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

Contemporary Signup and view all the answers

Which statement regarding a closed system is accurate?

It has little interaction with its environment. Signup and view all the answers

In terms of the systems viewpoint, profits and losses are types of _______.

Outputs Signup and view all the answers

Systems that have continual interaction with their environment are known as _____ systems.

Open Signup and view all the answers

According to the systems perspective, transformational processes are responsible for turning

Inputs into outputs. Signup and view all the answers

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?

Equipment Signup and view all the answers

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?

Feedback Signup and view all the answers

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

Synergy Signup and view all the answers

According to the systems viewpoint, what are three types of inputs?

Money Signup and view all the answers

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

Feedback Signup and view all the answers

Floats, boogie boards, umbrellas, and lounge chairs would be considered what type of input?

Inputs Signup and view all the answers

Customers' great vacation experiences would be categorized as:

Outputs Signup and view all the answers

Customers approach the rental wagon to inquire about rates and rent the items. This activity exemplifies:

Transformational Processes Signup and view all the answers

Employees' helpful and friendly attitudes would be classified as:

Inputs Signup and view all the answers

Asking current customers what would make their rental experience better is considered:

Feedback Signup and view all the answers

An employee brings the umbrella to the customer's location and sets it up. This action exemplifies:

Transformational Processes Signup and view all the answers

Sam's profitability returning to record-high levels would be classified as:

Outputs Signup and view all the answers

Current customers' comments about their experiences are characterized as:

Feedback Signup and view all the answers

Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor's work, Danny would have a ________ view of his employees.

Theory Y Signup and view all the answers

One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services?

Operations management Signup and view all the answers

Based on the systems viewpoint, a restaurant's ability to accept cash, credit, or both is associated with which part of a system?

Transformational processes Signup and view all the answers

Analyze Uber under former-CEO Kalanick utilizing the systems viewpoint. The pitting of workers against each other, ignorance of bad behavior that led to high performance, and discouragement of risk taking would fall under what part of Uber's system?

Transformational processes Signup and view all the answers

What is the primary focus of motivation according to Maslow's hierarchy of needs?

Human needs Signup and view all the answers

Study Notes

Theories and Principals of Management

Peter Drucker authored "The Practice of Management," introducing pivotal management principles treating employees as assets and emphasizing customer importance.
Classical viewpoint of management comprises two main branches: administrative management, which focuses on managing the total organization, and scientific management, aimed at improving individual worker productivity.
Behavioral management prioritizes understanding human behavior and employee motivation to enhance productivity.

Historical Perspectives on Management

Major historical perspectives in management include classical, behavioral, and quantitative approaches.
The human relations movement stresses that better employee relations can lead to increased productivity.

Contributions of Key Theorists

Hugo Munsterberg is recognized as the "father of industrial psychology," advocating for psychological principles in workplace environments.
Mary Parker Follett emphasized community and teamwork in organizations, suggesting that collaboration between managers and workers leads to improved problem-solving.

Managerial Frameworks and Theories

Theory X managers view workers as inherently lazy and lacking ambition, while Theory Y managers see them as self-directed and creative.
Maslow's hierarchy of needs identifies five levels of motivation: physiological, safety, love, esteem, and self-actualization.

Contemporary Management Approaches

Contemporary management integrates systems, contingency, and quality-management perspectives, focusing on holism and adaptability.
Behavioral science approach draws from psychology, sociology, anthropology, and economics to formulate effective management practices.

Systems Perspective in Management

A system is defined as an interrelated set of parts working together towards a common goal, with inputs, transformational processes, outputs, and feedback being core elements.
Open systems interact continuously with their environment, fostering synergy, while closed systems have minimal interaction, leading to limited adaptability.

Operational Management Concepts

Operations management is concentrated on enhancing the effectiveness of production and service delivery.
Feedback loops are vital for all operational systems, as they inform managers of outcomes and guide necessary adjustments.

Key Terms

Inputs: Resources like materials and labor vital for production processes.
Outputs: End products or services delivered to customers.
Transformational Processes: Activities that convert inputs into outputs.
Feedback: Data reflecting the effectiveness of operations influencing future input decisions.

Notable Principles

Scientific management emerged in the early 20th century aiming to combat labor shortages by optimizing productivity through systematic studies of work methods.
Quantitative management emphasizes the use of data and statistical analysis to improve decision-making and operational efficiency.

This study guide encapsulates foundational concepts, key figures, and major theories in management, providing a comprehensive overview of the discipline's evolution and its contemporary applications.

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Test your knowledge with these flashcard-style questions from MGMT 3000 Chapter 2. This quiz covers key concepts in management theories, including perspectives and historical viewpoints. Perfect for students looking to reinforce their understanding of management principles.

MGMT 3000 CH. 2 Flashcards

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Questions and Answers

Implement a more rigid environment.

The human relations movement proposed that better human relations could increase worker productivity.

Who was the father of scientific management?

From a systems perspective, the people required to provide the landscaping services are considered?

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.

Which three approaches to management are considered historical perspectives?

In which category do the corn and pumpkins, profits, and losses fall when considering the farmer's business as a system?

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

Select the two overarching perspectives about management: (Select all that apply)

What are the two branches of the classical viewpoint of management?

Scientific management is the study of work methods to improve the productivity of _____.

Administrative management is concerned with managing ________.

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (select all that apply)

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

Two overarching perspectives about management are the ________ perspectives.

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

The classical viewpoint of management emphasizes ways to ______.

The behavioral management viewpoint emphasized

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

In which ways did Munsterberg suggest that psychologists could contribute to industry? (select all that apply)

What three individuals helped pioneer administrative management theory?

In order to follow Mary Parker Follett's concept of integration, a company should

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Issues with the classical viewpoint include that it: (select all that apply)

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply)

Who is known as the 'father of industrial psychology' because of his revolutionary ideas on studying human behavior in workplaces?

Theory X managers view workers as

When Mary Parker Follett referred to the use of 'communities' within an organization, she meant that

Theory Y managers view workers as: (select all that apply)

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

Identify the two theorists who contributed the most to the human relations movement.

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Maslow's hierarchy of needs resulted from the study of ______.

What are the two branches of quantitative management?

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

Management science is sometimes known as _____.

Operations management focuses on _____.

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

What four disciplines are included in the behavioral science approach to management? (Choose all that apply.)

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

Management science focuses on the use of _______ to aid in problem-solving and decision-making.

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

What are the three viewpoints of the contemporary perspective of management?

Which approach to management relies upon research in psychology, sociology, anthropology, and economics to develop theories about human behavior that can be used to provide practical tools for managers?

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.

A system is a set of _____ parts that operate together to achieve a common purpose.

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

According to the systems viewpoint, what are three types of inputs?

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

Which statement regarding a closed system is accurate?

In terms of the systems viewpoint, profits and losses are types of _______.

Systems that have continual interaction with their environment are known as _____ systems.

According to the systems perspective, transformational processes are responsible for turning

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

According to the systems viewpoint, what are three types of inputs?

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

Floats, boogie boards, umbrellas, and lounge chairs would be considered what type of input?

Customers' great vacation experiences would be categorized as:

Customers approach the rental wagon to inquire about rates and rent the items. This activity exemplifies:

Employees' helpful and friendly attitudes would be classified as:

Asking current customers what would make their rental experience better is considered:

An employee brings the umbrella to the customer's location and sets it up. This action exemplifies:

Sam's profitability returning to record-high levels would be classified as:

Current customers' comments about their experiences are characterized as:

Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor's work, Danny would have a ________ view of his employees.

One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services?

Based on the systems viewpoint, a restaurant's ability to accept cash, credit, or both is associated with which part of a system?

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _, whereas the decorated brownies he sells to customers would be considered _.