Medical Office Appointment Policies Quiz

All patients will have access to a physician on-call 24 hours a day or, in emergency situations, referred to the nearest ________.

Missed (no shows or extremely late patients) and cancelled appointments will be tracked for continuity of ________.

The office tracks missed and cancelled appointments in the medical record in the event appointment(s) are not rescheduled by the ________.

To track patients who fail to appear for their appointment and fail to ________.

Appropriate evaluation and management of patients in ________ situations are dealt with so as to optimize the patient’s health and well-being.

The telephone is typically the first point of access by the patient to the ________.

The receptionist is responsible for notifying the nurse or provider regarding the change in a patient's ______

A 'No Show' is when the ______ does not arrive for a scheduled appointment

If a patient 'Cancels' their appointment on the date of the scheduled appointment, the receptionist should note the reason for the ______

In the event of a 'Rescheduled' appointment, the receptionist should include the reason for the change in ______

The receptionist should track 'No Shows' to monitor patient ______ patterns

In case of a 'No Show' or a 'Cancelled' appointment, the receptionist should follow the ______ procedures

May perform procedures independently such as ear wax removal and staple removal. Provides Medicare patients with an Advance Beneficiary Notice if any lab test or procedure to be performed in the office will not be covered by Medicare. May perform ______ (draw blood)

May collect specimens, perform basic laboratory tests, and chart results. Provides patient education verbally and by providing written materials. May schedule tests or procedures ordered by the provider. May schedule surgery and prepare surgery packets for providers (*this may be delegated to a surgery scheduler if this position exists). Calls patients about test or procedure results; returns patients’ calls with answers after consulting with the provider. Prepares exam room for procedures (PAP smears, excisions, etc.), marks specimens for lab and pathology. Cleans exam room after each patient and stocks exam and procedure rooms with supplies. May be responsible for ordering office medications and medical supplies. May perform lab controls daily and check and record temperatures on lab refrigerators and freezers. D. TRIAGE NURSE Takes incoming calls from patients and gives them medical advice according to predetermined nursing protocols. Makes decisions about patients needing to be seen urgently, same day or the next day. May be delegated callbacks from providers or other nurses. May see walk-in patients and triage their condition. E. ______

May perform procedures independently such as ear wax removal and staple removal. Provides Medicare patients with an Advance Beneficiary Notice if any lab test or procedure to be performed in the office will not be covered by Medicare. May perform phlebotomy (draw blood). May collect specimens, perform basic laboratory tests, and chart results. Provides patient education verbally and by providing written materials. May ______ tests or procedures ordered by the provider

May perform procedures independently such as ear wax removal and staple removal. Provides Medicare patients with an Advance Beneficiary Notice if any lab test or procedure to be performed in the office will not be covered by Medicare. May perform phlebotomy (draw blood). May collect specimens, perform basic laboratory tests, and chart results. Provides patient education verbally and by providing written materials. May schedule tests or procedures ordered by the provider. May ______ surgery and prepare surgery packets for providers (*this may be delegated to a surgery scheduler if this position exists)

May perform procedures independently such as ear wax removal and staple removal. Provides Medicare patients with an Advance Beneficiary Notice if any lab test or procedure to be performed in the office will not be covered by Medicare. May perform phlebotomy (draw blood). May collect specimens, perform basic laboratory tests, and chart results. Provides patient education verbally and by providing written materials. May schedule tests or procedures ordered by the provider. May schedule surgery and prepare surgery packets for providers (*this may be delegated to a surgery scheduler if this position exists). Calls patients about test or procedure results; returns patients’ calls with answers after consulting with the provider. Prepares exam room for procedures (PAP smears, excisions, etc.), marks specimens for lab and pathology. Cleans exam room after each patient and stocks exam and procedure rooms with supplies. May be responsible for ordering office medications and medical supplies. May perform lab controls daily and check and record temperatures on lab refrigerators and freezers. D. TRIAGE NURSE Takes incoming calls from patients and gives them medical advice according to predetermined nursing protocols. Makes decisions about patients needing to be seen urgently, same day or the next day. May be delegated callbacks from providers or other nurses. May see walk-in patients and triage their condition. E. ______

May perform procedures independently such as ear wax removal and staple removal. Provides Medicare patients with an Advance Beneficiary Notice if any lab test or procedure to be performed in the office will not be covered by Medicare. May perform phlebotomy (draw blood). May collect specimens, perform basic laboratory tests, and chart results. Provides patient education verbally and by providing written materials. May schedule tests or procedures ordered by the provider. May schedule surgery and prepare surgery packets for providers (*this may be delegated to a surgery scheduler if this position exists). Calls patients about test or procedure results; returns patients’ calls with answers after consulting with the provider. Prepares exam room for procedures (PAP smears, excisions, etc.), marks specimens for lab and pathology. Cleans exam room after each patient and stocks exam and procedure rooms with supplies. May be responsible for ordering office medications and medical supplies. May perform lab controls daily and check and record temperatures on lab refrigerators and freezers. D. TRIAGE NURSE Takes incoming calls from patients and gives them medical advice according to predetermined nursing protocols. Makes decisions about patients needing to be seen urgently, same day or the next day. May be delegated callbacks from providers or other nurses. May see walk-in patients and triage their condition. E. ______