Measuring Employee Satisfaction

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Questions and Answers

How many ideas are typically generated from each focus group?

30-50

What is the recommended maximum number of questions in an employee survey?

30-40

Which of the following is NOT a main group of questions in an employee survey?

Social responsibilities

What technique can be used to reduce the number of questions in an employee survey?

Running a pilot test with a small sample of employees Signup and view all the answers

How many main groups of questions are typically included in an employee survey?

5-10 Signup and view all the answers

Which of the following is a main group of questions related to the work environment?

Daily working conditions Signup and view all the answers

What should top management ask for in addition to the overall index?

Employee satisfaction index from each department Signup and view all the answers

Who should be involved in designing the employee satisfaction survey?

Both top management and employees Signup and view all the answers

What is the purpose of forming improvement teams?

To allow employees to have a say in implementing improvements Signup and view all the answers

What can be discussed at the conference?

Results of the employee satisfaction survey and implemented suggestions Signup and view all the answers

Why is it important to have improvement teams at both departmental and cross-organizational levels?

To ensure that improvements are implemented in all areas that need it Signup and view all the answers

What is the main purpose of the employee satisfaction survey?

To identify areas that need improvement and allow employees to have a say in implementing improvements Signup and view all the answers

What is essential to avoid in connection with an employee survey?

The creation of myths Signup and view all the answers

Who should ensure that all employees understand the purpose of the survey?

Departmental manager Signup and view all the answers

Why may an external consultant be used in the survey process?

To guarantee anonymity Signup and view all the answers

Who should collect the filled-out questionnaires?

Department's secretary Signup and view all the answers

How should the result of the employee satisfaction survey be reported?

In the same way as a customer satisfaction survey Signup and view all the answers

What does the employee satisfaction index show?

The progress or lack of progress in employee satisfaction Signup and view all the answers

What is the primary objective of setting up focus groups with employees?

To determine the most important topics for the survey Signup and view all the answers

How many employee focus groups are typically recommended?

Two to three groups with six to eight participants each Signup and view all the answers

What is the purpose of the question `What are the important elements of my job which should be improved before I can contribute more effectively to continuous improvements?'?

To identify the relevant topics for the survey Signup and view all the answers

What is the ultimate goal of conducting an employee satisfaction survey?

To identify areas for improvement in the company Signup and view all the answers

What is the purpose of compiling presentation material for all departments?

To present the survey material to the departments Signup and view all the answers

What is the recommended step after carrying out the survey?

Report at both total and departmental levels Signup and view all the answers

Study Notes

Conducting an Employee Satisfaction Survey

The result of each focus group typically yields 30-50 ideas, grouped into 5-10 main categories (e.g. co-operation, communication, work content, daily working conditions, etc.)

Designing the Questionnaire

The questionnaire should include questions about both evaluation and importance for each topic
Questions can be grouped into categories such as:
- Co-operation (between employees, between departments, helping others)
- Communication and feedback (between employees, from managers, from customers)
- Work content (independence, variety, challenges to skills)
- Daily working conditions (targets for and definition of tasks, time frameworks, measurement of the end result, importance of the end result for the firm, education and training)
- Wages and conditions of employment (wages, working hours, job security, pensions)
- Information about goals and policies (firm's raison d'être, short- and long-term goals, departmental goals, results)
- Management (qualifications, commitment, openness, credibility, ability to guide and support)

Administering the Survey

The actual questionnaire should not be too comprehensive, with 30-40 questions recommended
Techniques for reducing the number of questions include pilot testing with a small sample of employees
Top management should ask for the employee satisfaction index from each department to identify areas needing improvement

Analyzing and Presenting Results

Results should be reported at both total and departmental levels
The employee satisfaction index shows progress or lack of progress in employee satisfaction
Improvement teams should be formed in departments where improvements are needed

Implementing Improvements

Employees should have a say in implementing improvements, as they helped design the survey and identified areas for improvement
Improvement teams should be formed at both departmental and cross-organizational levels
Exchanging experiences and discussing implemented suggestions can motivate employees and drive continuous improvements