34 Questions
Which sector has been using IQ tests for many years?
Both private and public sector
According to the Civil Rights Act of 1964, what must employment tests be?
Job-related and non-discriminatory
What is emotional intelligence (EI) a more accurate predictor of?
Success in dealing with people
Why is emotional intelligence important in leadership roles?
All of the above.
What does the author believe about emotional intelligence?
It can be learned.
How did the department show support to an employee whose husband was gravely ill?
All of the above.
What was the employee's response to the support from the department?
She felt supported and cared for.
Emotional intelligence is important for leaders because it
helps them build strong relationships
Based on the text, what are some examples of actions that leaders can take to show they care about their employees?
Providing support during personal crises
In the example provided, how did the supervisor's behavior impact the employee?
Made the employee feel inadequate
What was the purpose of the author's conversation with the supervisor and the employee?
To explain the impact of their behavior
Why did the author drive to the hospital on Thanksgiving night?
To respond to a call from a patrol officer
What can be said about the author's leadership style?
They believe in leading by example
How did Abraham Lincoln demonstrate his leadership?
By caring deeply about the troops
What happens when individual members of an organization don't feel part of a larger purpose?
They withdraw from the effort
What is the fundamental task of leaders?
To create resonance and positivity in those they lead
What does emotional leadership NOT mean?
Losing control and regularly wearing emotions on your sleeve
What did the leaders the author respected have in common?
They set an example, were competent, and cared about the organization and the author
Why is it important for leaders to care about others?
To accomplish organizational goals and help others be productive members of the team
Why did Lincoln refuse to leave the hospital until he shook the hands of several thousand soldiers?
He wanted to personally thank the soldiers
How did Lincoln feel about sending soldiers to their deaths?
He felt guilty about their deaths
Why did the author start the Peer Support Team?
To provide emotional support for employees dealing with critical events
Why did the author believe having a well-rounded background and experience set is important?
To gain legitimacy and credibility in the agency
What are some examples of soft skills needed to be a good leader?
Emotional intelligence and empathy
What can help employees understand constructive criticism?
All of the above
What does Emotional Intelligence by Goleman conclude about criticisms?
Criticisms should be given and received with empathy
What does Rich Karlgaard state about the importance of soft skills?
Soft skills are gaining currency
What qualities does Angela Ahrendts look for in potential hires?
Cultural compatibility and empathy
What quote does Angela Ahrendts often reference?
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou
What does Angela Ahrendts want to sense in potential hires?
Their genuine care for the impact they make on people
According to Peter Salovey and John D. Mayer, emotional intelligence refers to one’s ability to perceive, control and evaluate emotions in oneself and others, and using that information to guide one’s thinking and actions. What are the four parts of emotional intelligence described by Salovey and Mayer?
The accurate perception of emotion, the ability to reason using emotions, the ability to understand emotion, and the capacity to manage emotions
What is the relationship between personality and emotional intelligence?
Personality provides a base from which emotional intelligence can be developed
Can emotional intelligence be learned or developed?
Yes, emotional intelligence can be learned or developed
What are soft skills?
Soft skills refer to critical abilities such as emotional intelligence
Test your knowledge on handling workplace conflicts with this quiz! Discover strategies to cope with difficult supervisors and regain confidence in your organization. Explore various scenarios and learn how to maintain a productive work environment.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
