Developing Emotional Intelligence

Question 1: Emotional Intelligence in the Workplace

• Emotional intelligence is important because it creates a positive workplace.
• It predicts success and enhances productivity/adaptability.
• It considers factors affecting workplace dynamics and improves motivation/optimism.

Question 2: Matching Emotional Intelligence Behaviors

• Radha: Recognizes Greg's unhappiness, despite his claims, through body language (social perception).

• Julia: Manages emotions during a failed project debrief (self-management).

• Cindy: Finds ways to work productively with Peter despite dislike (self-management).

• John: Avoids office gossip to protect his well-being (self-management).

• Self-perception: Understanding personal feelings/motivations.

• Social perception: Understanding others' behaviors.

• Social skills: Managing relationships effectively.

• Self-management: Controlling and managing emotions.

Question 3: Developing Self-Perception

• Techniques for developing self-perception include:
  • Documenting feelings and reactions in a journal.
  • Seeking 360-degree feedback.
  • Recognizing frustration from office gossip.
  • Analyzing fear of discussing team member reviews.

Question 4: Developing Social Perception

• Analyzing organizational culture helps with utilizing empathy.
• Tracking emotions during meetings helps with using social cues.
• Showing interest in others and finding common ground helps with using social cues.
• Listening to people first helps with using social cues.

Question 5: Controlling Emotions

• Techniques for controlling emotions:
  • Honesty about feelings
  • Talking things through
  • Reducing stress,
  • Letting others explain first
  • Avoiding negative patterns
• Self-control techniques include talking through issues, reducing stress, and avoiding negative patterns
• Interpersonal techniques include being honest and letting others explain first.